The Most Flexible Help Desk — Any Team Can Host Anywhere

Deskpro's support team was and still is A-tier, quick to help with customization questions, squash bugs, and follow up when needed!

Customer support has always been responsive, and is open to feedback as well. The company has a knowledgeable team of experts who can support you along the way -- from implementation to ongoing maintenance and services.

It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It also has live chat that helps you get the answers quickly.

Since we implemented this platform in our business system we can effectively provide excellent customer service and have a powerful and flexible very professional technical assistance software, which supports the entire team and arms and trains them with the tools that They need to solve any problem together, we can also provide better support using intelligent automation tools for the technical assistance service, thus eliminating repetitive tasks, saving time and reducing costs. It's a powerful multi-channel interface with which nothing slips through the cracks, making it easy to capture every interaction in the same place, no matter where it occurs.

Its made dealing with customers very simple and sharing notes, emails and other comms with other internal departments has been really helpful. But the most significant benefit is the automation and snippets. We have reduced our response times significantly and improved our customer service levels.

Deskpro has transformed how we work on a daily basis, we had previously been using a custom built Help Desk system and their support was awful, since moving to Deskpro the support has been fantastic and all our requests have been accommodated.

Affordable help desk will all the features we need. Being browser-based, and with the ability to submit requests via email, means our staff and students have easy access to our support systems. It provides a large range of features.

I've been using Deskpro for a couple years now and overall, my experience with it has been very positive. Deskpro allows the end user to not only create their own custom lists and how to view the tickets themselves, but it also allows the user to create their own custom functionality when responding to tickets/adding notes. I feel that it's Help Center/Knowledge Base is very simple to use as well.

As a company, Deskpro has really transformed how we work, everything we need is implemented. The forms which have been created for us to use have everything we need. It's so simple and just works!

I like the software tool Deskpro Messenger allows me to provide excellent support to my website visitors anywhere, I can access the essential functions of the support service from a unique and intuitive interface, which I can incorporate where I need it most.

There are many upsides to using Deskpro. Emails alert you when you receive ticket assignments. It's easy to use. There are many customizable options. I use it everyday. It is integrated with our work platform and makes helping staff easier.

The range of features in Deskpro is broad for a small to medium sized business. Staff can learn to use Deskpro in short amount of time and the UI is visually supportive of workflows/processes that accommodate staff needs.

The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities.

Deskpro has helped me and my team to keep track of all of the requests that came in. The reporting tools are great too, as it helps us to track different stats.

Identifying all the different organisations the help desk is dealing with which is really helpful. Having DPQL allows you to customise your reports to your needs - which is helpful when providing with monthly/yearly reports to the management.

Deskpro is an incredibly customizable help desk solution which is something we appreciated alot. While the implementation phase was rather long, at the end of the day we got exactly what we needed at a fair price.