Increase your productivity by streamlining your Shortcut and Deskpro workflows with this integration.
Link Shortcut stories to associated Deskpro tickets to seamlessly track stories associated with your tickets. View and update these stories within the helpdesk without having to leave the ticket.
Our Shortcut integration gives you the ability to:
- Link tickets to stories: Easily view information from a story while interacting with your users. Once the story is linked, it can be viewed alongside your Deskpro ticket in the same tab. Getting updates on the status of your stories without having to leave Deskpro makes it faster and easier to deliver useful information to your users.
- Create a story: Use the app to create Shortcut stories from within the helpdesk. This saves having to leave Deskpro to write up a story reported to you via a ticket.
- Add comments to stories: Agents can add comments on stories to relay more information.