Email Ticketing System
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Effortlessly track, prioritize and solve every support issue with a single email ticketing system. Sign up for a free trial today!
Deskpro Voice
Integrated Call Center Software for Efficient Customer Support
Revolutionize call center operations with a comprehensive voice support solution.
Improve caller satisfaction, resolve issues faster, and simplify call center processes.
Every time an agent answers or makes a call through Deskpro, it automatically creates a ticket.
During calls agents can mute calls or put users on hold with the click of a button while they work on issues.
Join calls together, or use warm and cold transfers to other agents for easy collaboration
Automatically record, save, and manage customer calls
The power of voice in your help desk
Powerful back-end features are essential to an effective call center solution for your help desk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.
Take a Call
When a call comes into the help desk, agents are alerted within the interface. They can see the number, customer, and organization to help give them context before answering the call.
Dialpad
From the dial pad, agents can make outbound calls or call the SIP address directly. They can also choose which phone number to call from.
Call Queue
Choose how to distribute calls between departments and agents. Just like with tickets and chat, you can follow up on the communication from within the ticket.
Call Forwarding
You may want to keep using your current desk phone, mobile, or even SIP. By forwarding calls out of Deskpro, you can keep all of your current hardware.
Voicemail
If you don't have a 24/7 call center, voicemails are key. Voicemails can automatically create tickets and appear for agents in the voicemail section of the Voice app.
Auto Attendant & IVR
Streamline call routing for each phone number you own, ensuring that customers reach the department that they want to speak to and fast.
"Voice was pretty simple to get set up, the support articles were really easy to follow, telling us exactly what we needed to do."Brandon Skinner Help Desk Manager
Extend Phone Support Capabilities with Voice Premium
Enhance your team's communication skills with our advanced training, monitoring, and review options. These features ensure top-tier customer service and improve phone support quality.
Connect with customers instantly
Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your help desk. Whether you want to set up intelligent call trees or greet customers with customized messages, our call center software makes it possible to manage, route, and handle calls with ease.
Be available for your customers, and nurture meaningful relationships over the phone. Simply add a number to Deskpro, pop on a headset, and get chatting. Set-up takes just 3 minutes.
Deskpro Voice is built on an enterprise-grade network, providing global infrastructure for communicating with your customers via voice calls
All the features you could need
With built in call center software, Deskpro provides you will all the features you need to provide the best phone support possible.
Incoming calls display customer details providing agents with all the information.
Streamline your call routing with auto-attendant IVR technology.
Automatically manage and distribute calls to specific departments and agents.
Assign individual extension numbers for any of your call center agents.
Allow supervisors to monitor and join ongoing calls to provide real-time assistance and direction.
Monitor live calls for performance evaluation and quality control without interrupting the conversation.
Provide real-time guidance to an agent during a live call without the customer hearing.
Set aside time for agents to complete tasks after a call ends, before receiving their next call.
You can forward incoming calls to your deskphone, mobile or even SIP.
Answered calls automatically create tickets so agents can easily follow up.
Allow customers to leave a voicemail that automatically creates a ticket.
Agents can click on any phone number and begin a call in just 2 seconds.
Add agents to active calls, or send calls to different agents and teams.
Set calls to mute or hold from within the agent interface during a call.
In-depth reporting analytics and insight for all inbound and outbound calls.
Active calls can be recorded onto a ticket giving context to other agents.
Only pay for the calls you make
We don't charge more to use Voice, you get a fully-featured call center inside your help desk. All you pay for are the calls, simple.
“When a help desk just works it is beautiful, and Deskpro did that from day one. ”Arnis Morkans / Head of IT, OptiCom
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“The software is very intuitive and easy to get to grips with. The automated processes, such as ticket prioritization and sending out custom email templates, have made us much more efficient on the support desk.”Anthony Evans / Support Analyst, Iken Business
“The best support tool around. Deskpro is fully customizable and dynamic. It is an excellent tool for remote customer support.”Christian Cantinelli / Service Manager, ServerPlan
“We chose Deskpro because we wanted a help desk that gives us the flexibility to improve productivity and provide a human element to our support.”David Brooks / 247Time, Leicestershire, 247Time
FAQs
Frequently Asked Questions
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