Migrate your helpdesk into Deskpro with ease
Helpdesk migration might seem like a nightmare - but with Deskpro, migrating from your current solution is painless and straightforward.
Whether you currently use an email provider like Outlook or another helpdesk software, we have you covered.
Secure imports, every time
Your data is important and needs to be kept secure. We know that changing the helpdesk software your business uses can require careful consideration.
With Deskpro, you have the option to migrate using one of our Do It Yourself options, or we can manage the migration for you, headache-free.
Import your data yourself
If you want to import your data yourself, there are several options you can choose from.
Helpdesk Data Importer
Easily arrange data import from other helpdesk providers with our Help Desk Migration option.
You can choose the data you want to move across and easily arrange a migration.
CSV Customer Importer
If you have an existing list of customers (in an external CRM application, customer database, legacy helpdesk or a spreadsheet) you can import that list into Deskpro using the Comma Separated Values (CSV) format.
Import via API
Using Deskpro's REST API, you can move data between an external source and your helpdesk. This is the most flexible method but requires software development knowledge.
Let Deskpro handle your import for you
If you don't have a development team or would prefer to hand off the project to helpdesk experts, then our Technical Support team here at Deskpro can help.
Cloud or On-Premise
Your helpdesk, your choice
However you want to deploy your helpdesk, you can do it with Deskpro. Host it on your internal system or run it in the cloud on industry-leading AWS.
Never have to worry about hosting or technical details; we handle that, plus automatic weekly updates.
- 99.9% uptime
- Auto weekly updates
- US/EU/UK Data centers
- Security patches
Get complete control over your Deskpro instance while never compromising on power.
- On-Premise Controller
- Rapid deployments
- In-built scalability
Types of data that can be imported
Deskpro can handle importing from Kayako, Zendesk, OsTicket, Spiceworks, and more.
You can import the following data from their products into your new Deskpro helpdesk:
- Organizations (Names, Website, Phone Numbers, Fax Numbers, Addresses, Custom Form Fields)
- Customers (Names, Email, Organization, Organization Position, is_disabled, Phone, Contact Data, Custom Form Fields)
- Tickets (Status, Subject, Person, Agent, Department, Custom Form Fields)
- Ticket Messages
- Ticket Notes (Agent)
- Ticket & Ticket Message Attachments
- Knowledgebase (Categories & Articles)
- Help Center (Categories & Articles)
- Chat Conversations
Managed installation service
Let us handle your installation
If you need your On-Premise helpdesk up and running with minimum time spent on server admin, we can help you with our managed installation service.
One of our experienced technicians will install Deskpro on your chosen platform. You're left with a helpdesk that runs smoothly from day one. This service covers installation only.
Keep your version of Deskpro up-to-date
Upgrading your helpdesk can be difficult and time-consuming, but keeping software up-to-date is essential. Ensure you're operating the latest Deskpro system with all the latest features.
To make your life easier, we offer a managed upgrade service, where one of our skilled technicians will bring your helpdesk up-to-date with the latest version for you. We only need root or administrator access to your server to carry this out.