Migrate your helpdesk into Deskpro with ease

Helpdesk migration might seem like a nightmare - but with Deskpro, migrating from your current solution is painless and simple. Whether you currently use an email provider like Outlook or another helpdesk software, we have you covered.

Secure imports, every time

Your data is important and needs to be kept secure. We know that changing the helpdesk software your business uses can require careful consideration.

With Deskpro, you have the option to migrate using one of our Do It Yourself options, or we can manage the migration for you, headache-free.

Do it yourself options

If you want to import your data yourself there are a number of options you can choose from.

Helpdesk Data Importer

Deskpro comes with a Helpdesk Importer Tool to help you import data from other providers. This currently includes Zendesk, Kayako and others. We plan on expanding these to include even more helpdesk systems.

CSV Customer Importer

If you have an existing list of customers (in an external CRM application, customer database, legacy helpdesk or a spreadsheet) you can import that list into Deskpro using the Comma Separated Values (CSV) format.

Import via API

Using Deskpro's REST API, you can move data between an external source and your helpdesk. This is the most flexible method but requires software development knowledge.

Assisted Migration

Let Deskpro handle your import for you

If you don't have a development team or would prefer to hand off the project to helpdesk experts, then our Technical Support team here at Deskpro can help.

Simple and Effortless Migration

Choose the data that you wish to migrate across. No need to get your development team involved. Pick what you want to keep, and let us do the rest.

Secure Transfer

All Deskpro migrations are conducted securely over HTTPS-encryption. Compliant with ISO27001 and GDPR standards.

Advanced Data Mapping

We ensure that all of the fields, including custom fields, are correctly mapped to the right destination in Deskpro.

Your helpdesk, your choice

However you want to deploy your helpdesk, you can do it with Deskpro. Host it on your internal system or run it in the cloud on industry-leading AWS.

Read more about Cloud vs On-Premise

On-Premise

Cloud

Migration Made Easy

Enterprise Plan Customers

Types of data that can be imported

Deskpro provides importers from Kayako, Zendesk, OsTicket and Spiceworks which can import the following data across from their products into your new Deskpro helpdesk:

  • Organizations (Names, Website, Phone Numbers, Fax Numbers, Addresses, Custom Form Fields)
  • Agents
  • Customers (Names, Email, Organization, Organization Position, is_disabled, Phone, Contact Data, Custom Form Fields)
  • Usergroups
  • Tickets (Status, Subject, Person, Agent, Department, Custom Form Fields)
  • Ticket Messages
  • Ticket Notes (Agent)
  • Ticket & Ticket Message Attachments
  • Knowledgebase (Categories & Articles)
  • Help Center (Categories & Articles)
  • News
  • Chat Conversations

Installation

Our managed installation service

If you need your On-Premise helpdesk up and running with minimum time spent on server administration we can help you with our managed installation service.

One of our experienced technicians will install Deskpro on your chosen platform, so you're left with a helpdesk that runs smoothly from day one.

This service covers installation only. If you need assistance configuring the Deskpro web interface, see our consultancy services.

Upgrades

Keep your version of Deskpro up-to-date

Upgrading your helpdesk system can be difficult and time consuming for your organization but it's essential that you keep your software up-to-date to ensure you're operating the latest Deskpro system with all the latest features.

To make your life easier we offer a managed upgrade service, where one of our skilled technicians will bring your helpdesk up-to-date with the latest version for you. We just need root or administrator access to your server to carry this out.

Read about our upgrade services →