Help your customers help themselves

Make support easier for customers and agents with a 24/7 self-service Help Center.

Sign up in 60 seconds. No credit card required.

Allow customers to help themselves by offering them a library of resources.

Make your help center look as beautiful as your website.

Let customers contact you in the way that suits them best.

Link your help center and helpdesk together for optimal support.

Consolidated Content

Manage content in a single platform customized to your needs with Help Center

Regardless of format, consolidate all your content in a single platform that can be made accessible to all customers. Pick and choose the configuration of content types that works for your organization.

Help yourself

Empower your customers with a Knowledgebase

Help your customers to help themselves by publishing articles & FAQs that address their most common customer problems and questions.
Categories
Make it easy for customers to find the help they need by categorizing and grouping knowledgebase articles.
Articles
Publish articles rich with editing functionalities that help your customers find answers they need.

Messenger

Make your Help Center content accessible from any page

Your Help Center content can be made available on any page on your website through a messenger widget.

Customers using the widget can access all of your knowledgebase content through the widget; providing an alternative user interface with your Help Center combined with live chat.


Guide your customers to greatness

Sometimes your customers need you to hold their hand through an issue; but this is time consuming for agents. Guides allows you to create structured self-service content providing customers with a step-by-step walkthrough of your product or service. So you can help your customers solve their own problems, without taking up your agents time.

Check out our Guides

drag and drop

Effortless navigation

Easily manage how content will appear to your customers with a live drag and drop management system.

Within each guide, it’s possible to create nested topics with a hierarchy of volumes, chapters and pages, keeping the information organized and easy to navigate.

find answers

Make finding the right answer easy for everyone

Customers want to find the answers to problems when it suits them. Reduce the effort it takes for customers to solve their own issues and help them quickly find solutions to their problems the first time they access your content.

Instant Search

Give customers instant answers with powerful search across the whole Help Center, including Knowledgebase articles, guides, community topics and news.

Intelligent search begins to suggest articles as they're typing.

Search Words

Ensure important content is always included in the top of search results by assigning frequently used keywords to articles.

Labels

Organize your library of content to help customers and agents find answers faster when they search, by assigning labels to published content.

Related Content

Increase discoverability of content and ensure that when customers are searching for answers, they’ll discover your solutions first.

Articles are optimized for search engines and related content can be linked.

Sub-Categories

Create a structured knowledgebase with unlimited sub-category nesting to put your content where you want it.

Place the same article in multiple sub-categories, great for organizing large and small content libraries.

We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.

Mike Wray
President, Mariner Software
14 day free trial
No credit card required

Ticket Management

Conveniently manage your tickets from the Help Center

You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.

The Help Center lets you conveniently manage your ticketing from a different interface and helps you stay on top of things.

CUSTOMIZATION & CONTROL

Maintain your brand identity with full customization

Support content shouldn't have to look dull. A familiar branded content platform helps your audience feel safe and increases trust in your brand.

Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.

Centralize support with a multi-branded helpdesk

Provide support to multiple independent brands, products, services or audiences with unique Help Centers you can manage from one helpdesk.

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content that shines

Delight your customers with friendly and personalized support

Improve the quality of your content by choosing a publishing platform where you can provide customers with more than just a plain word document.

Glossary

Attachments

Feedback

Custom Fields

Embed Videos and Images

PDF & Print Articles

quality content

Publishing made easy

Author content using a rich and easy-to-use publishing interface. Moderate content with the ability to draft, approve, publish, and archive articles.

community

Discover what customers really think with Community

Crowdsource improvements by allowing customers to see, comment and vote on topics most important to them. Provide a roadmap to track progress of responses to feedback and show you are listening to them.

Channels & Topics

Decide how you want to collect ideas. Engage your customer base and organize your Community area with varying Topics. Used for internal and external feedback.

Voting

Customers and agents can vote on the feedback they think is most useful, allowing you to prioritize improvements.

Status Updates

Use custom feedback statuses so customers can see if you’re planning on implementing a suggestion or not.

HELP EACH OTHER

Promote collaboration

Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.

Comments

Customers can reply to content and other people as well as upvote comments deemed most valuable to discussions.

Moderation

Keep your community free of spam and offensive content by reviewing comments and topics before they are published.

CONTENT TRANSLATION

Delight customers of any language with friendly localized content at scale

Speak the language of your customers and build stronger relationships across the world by publishing articles in different languages.

Learn more about Localization

News

Connect instantly to your customers with up-to-date News

Keep customers constantly engaged and in-the-know by communicating the most recent news, blog posts and announcements.

Categories

Organize news posts into categories to communicate specific types of content and quickly distinguish them with colors.

Cover Images

Add images to news posts to provide context and a captivating preview.

Subscriptions

Ensure customers never miss an update

Subscriptions allow customers to be notified via email of any new articles, changes and updates to the knowledgebase.

Individual articles, categories and the whole knowledgebase can be subscribed to, along with News and Community content.

STICK TO A CONTENT STYLE

Keep content consistent and fresh

Avoid confusing customers and save time by building structure and consistency into content.

Templates

Ensure that your news posts use the same format. Agents can create templates for different purposes and save time by using them again and again.

Freshen Up Stale Content

Choose when you want content to be reviewed by your team, keeping it up-to-date and relevant.

files

Centralize the secure sharing and storing of Files

Make files available to your customers and agents, whether it is a pdf, a brochure, a software application or driver.

Deskpro provides you with the ability to host files within knowledgebase articles, guides and news. It also has a dedicated file storage area for your external or internal customer base.

We heavily vetted several applications, and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.

Matt Goldfarb
Executive Director of Support
14 day free trial
No credit card required

CONTROL WHO SEES WHAT

The right content for the right audience

With Deskpro you can make content available for internal and external use on the same Help Center.

Usergroup Permissions

Specify permissions to limit what content customers can view. Permissions may also be set up for internal knowledge management such as employee training, answering HR questions or storing important documents on the same self-service support site as customer FAQs.

FULL INTEGRATION

Seamlessly integrate your Knowledgebase and helpdesk software

Create an article once, that solves an issue for hundreds of customers in the future.

Ticket Deflection

Reduce pressure on agents by automatically suggesting relevant articles to customers before they submit a ticket.

Ticket Replies

Access Knowledgebase articles when replying to tickets and help customers by linking them to relevant articles.

NEW TICKETS, NEW CONTENT

Turn your most common questions into a resource for new content

Keep your knowledgebase up-to-date and your customers in the loop whilst reducing tickets for your agents.

Ticket to Article

Turn tickets into pending articles, instantly populating the article with content from that ticket.

Ticket to Community Post

Turn tickets into discussion topics in order to collect feedback and decide next steps for prioritization.

Consolidate support across all your communication channels

Effortlessly manage every support issue raised via email, chat, social, voice, or on your website from a single system.

Email

Every customer conversation is owned, transparent and resolvable.

Social

Support your customers needs on a platform they trust.

Chat

Connect with customers & resolve issues in real-time on live chat.

Forms

Dynamic forms capture the relevant information your agents need.

Voice

Bring 21st century customer experience to your phone support.

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.

Mohamed Jad Amouri
Senior Lead IT Engineer