Twilio

With our Twilio helpdesk integration, sending automatic SMS alerts to agents is a piece of cake. Benefit from simple and easy SMS alerts to keep your teams in-the-know on urgent issues.

Even in low-signal areas, agents can be informed of urgent tickets, wherever they are. You define when alerts get sent with Deskpro's triggers, SLAs and escalations, you set the conditions so alerts are only sent when and where they're needed.

With multiple sending options you can take into account ticket properties and helpdesk working hours; text an individual agent or a whole team. And Deskpro doesn't charge extra to use our SMS integration, you just need to have a Twilio account.