Helpdesk software for better support experiences - What is helpdesk software and why do you need it?
Helpdesk software is a simple and effective alternative to managing customer support requests through clunky email accounts, by compiling different communication channels into one system - be it through email, phone, social or live chat - Deskpro tracks, stores and displays these interactions in a simple user interface.
Deskpro provides an optimum environment where you can establish and nurture meaningful customer relationships no matter the size of your team.
Consolidate support across all your communication channels
Effortlessly manage every support issue raised via email, chat, social, voice, or on your website from a single system.
Helpdesk software provides better customer support for almost every industry
Support every product, region, and audience from a single helpdesk solution. Our agile, flexible and robust platform is easily tailored to fit your specific industry needs.
Other helpdesks didn't really fulfil what we were looking for, customer support with a more personal approach but when I found Deskpro it was the solution we needed.
Customer Support Manager
The everything helpdesk software
It's almost impossible to collaborate without helpdesk software. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.
Intelligent ticketing software
Say goodbye to confusing and messy support inboxes. All support activity is presented transparently across your organization, increasing accountability and engendering a new standard of support quality your customers will love.
Every channel of communication into your helpdesk is registered as a ticket; keeping the helpdesk organized and efficient.
Powerful automations keep your workflows streamlined for an intelligently organized helpdesk that makes your agents problem solving machines.
Deskpro's helpdesk lets your agents work together to achieve an exceptional level of customer support.
Author a comprehensive and rich support center
Extend your extensive support with a 24/7 accessible Help Center; a platform where your customers can find the answers to their queries in your published guides and content.
Help customers help themselves with a 24/7 self-service Help Center customized to solve any queries.
Empower your customers with rich-text knowledgebase articles that answer common support queries and FAQs.
Boost your support standard with a proactive messenger widget for live chat
Engage with your customers in real-time with live chat and solve their issues rapidly.
Provide your customers with live real-time support, giving them instant answers to questions when they need it the most.
Initiate chats with current and potential customers using our easy-to-install chat widget on your website.
More than chat, apps and elements in Messenger
Your most important support features are at your fingertips at all times benefit from a wealth of helpdesk features in real-time.
A limitless call center solution
Resolve issues faster with a fully integrated call center solution for your helpdesk, alongside countless other helpdesk features to enrich your phone support.
Answered calls automatically create tickets within the helpdesk.
Call Center Software
Receive inbound calls directly, or reach out to customers with outbound calls, all within the helpdesk.
Simple dialpad audio menus allows you to route users to the right department or agent before calls appear in the agent interface.
We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.
President, Mariner Software
Collaborate with ease
Allow multiple people to work on the same issues at the same time. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.
Manage all customer interactions and tickets from a single, shared inbox.
Notes & @Mentions
Improve collaboration with team members on individual tickets and conversations.
Allow agents to communicate and collaborate within the helpdesk instantly.
Grow your company and foster meaningful connections
Keep on top of all your customers with an in-depth customer relationship management system. Observe how your organization performs and become a more efficient and effective company with an intelligent helpdesk software.
Transparent customer management system
See full customer conversations with the entire message history. All activity is transparent, increasing accountability and engendering a new standard of support quality your customers will notice.
Apply labels, custom fields, and notes to each organization, or see the entire ticket history at-a-glance.
Automatically group users together based on the organization they are associated with.
Integration & Apps
Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Scale your helpdesk to provide support no matter where or when
Provide customer support in different time-zones and languages from one central helpdesk.
Provide support to different brands, products or services with unique Help Centers you can manage from one helpdesk.
Over 25 languages for the agent interface and Help Center, plus provide multi-language knowledgebase content.
Department & Teams
Group agents together into multiple teams - within, or even across, different departments.
Examine and share metrics that matter
Understand metrics that reveal your response times and resolution rates. Dashboards and custom reports mean you can quickly and accurately assess how to improve the performance of your team and the level of support you offer customers.
Access to all live data across your helpdesk.
Configure reports that reveal what matters to your helpdesk.
Create dashboards that show what your organization needs to know about your helpdesk.
We've converted three other companies in our state to Deskpro, they were looking for a better helpdesk so I told them go check out Deskpro.
IT Systems Engineer
There's even more
Deskpro comes complete with a whole range of powerful helpdesk features
It's easy to add your chat widget to your site. Paste in a few lines of code and you're live. Offer chat on a few pages on your site, or all of them.
The Anywhere Helpdesk
Deskpro features free native apps for iOS and Android, allowing you to resolve customer issues from almost anywhere.
Serious About Security
Deskpro operates using bank-level security practices and relies on leading third-party threat protection.
Provide your international customers with support using Deskpro's built-in Microsoft Translator.
Whether you are looking for help with your set-up, extra agent training, or certification, our team of experts is here to help.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.