Help Desk Software - What is help desk software and why do you need it?
Help Desk software is a simple and effective alternative to managing customer support requests through clunky email accounts by compiling different communication channels into one system - be it through email, phone, social or live chat - Deskpro tracks, stores, and displays these interactions in a simple user interface.
Deskpro provides an optimum environment where you can establish and nurture meaningful customer relationships no matter the size of your team.
Help Desk software provides better customer support for almost every industry
Support every product, region, and audience from a single help desk solution. Our agile, flexible and robust help desk software platform is easily tailored to fit your specific industry needs.
Other help desk software didn't really fulfil what we were looking for, customer support with a more personal approach but when I found Deskpro it was the solution we needed.Luke Bryant Customer Support Manager
The everything help desk software
It's almost impossible to collaborate without help desk software. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.
Tickets
Intelligent help desk software and ticketing system
Say goodbye to confusing and messy support inboxes. All support activity is presented transparently across your organization, increasing accountability and engendering a new standard of support quality your customers will love.
Help Center
Provide comprehensive and rich support content
Extend your extensive support with a 24/7 accessible Help Center; a platform where your customers can find the answers to their queries in your published guides and content.
Live Chat
Boost your support standards with a proactive messenger widget for live chat
Engage with your customers in real-time with live chat and solve their issues rapidly.
Real-time Support
Provide your customers with live real-time support, giving them instant answers to questions when they need it the most.
Proactive Chat
Initiate chats with current and potential customers using our easy-to-install chat widget on your website.
More than chat, apps and elements in Messenger
Your most important support features are at your fingertips at all times benefit from a wealth of help desk features in real-time.
Voice
A limitless call center solution
Resolve issues faster with a fully integrated call center software for your help desk, alongside countless other help desk features to enrich your phone support.
Call-to-ticket
Answered calls automatically create tickets within the help desk.
Call Center Software
Receive inbound calls directly, or reach out to customers with outbound calls, all within the help desk.
Auto-attendant
Simple dialpad audio menus allows you to route users to the right department or agent before calls appear in the agent interface.
After four years, we’ve come to understand that Deskpro help desk software is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.Mike Wray President
Collaborate with ease
Allow multiple people to work on the same issues at the same time. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.
Shared Inbox
Manage all customer interactions and tickets from a single, shared inbox.
Scalable software
Grow your company and foster meaningful connections
Keep on top of all your customers with an in-depth customer relationship management system. Observe how your organization performs and become a more efficient and effective company with an intelligent help desk software.
CRM
Transparent customer management system
See full customer conversations with the entire message history. All activity is transparent, increasing accountability and engendering a new standard of support quality your customers will notice.
Full Picture
Apply labels, custom fields, and notes to each organization, or see the entire ticket history at-a-glance.
Organization History
Automatically group users together based on the organization they are associated with.
Integration & Apps
Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Localization
Scale your help desk software to provide support whenever, wherever
Provide customer support in different time-zones and languages from one central help desk.
Multi-brand
Provide support to different brands, products or services with unique Help Centers you can manage from one help desk.
Multi-language
Over 25 languages for the agent interface and Help Center, plus provide multi-language knowledge base content.
Department & Teams
Group agents together into multiple teams - within, or even across, different departments.
Reporting
Examine and share metrics that matter
Understand metrics that reveal your response times and resolution rates. Dashboards and custom reports mean you can quickly and accurately assess how to improve the performance of your team and the level of support you offer customers.
Live Data
Access to all live data across your help desk.
Custom Reporting
Configure reports that reveal what matters to your help desk.
Dashboards
Create dashboards that show what your organization needs to know about your help desk.
We've converted three other companies in our state to Deskpro, they were looking for a better help desk software so I told them go check out Deskpro.Brian Thomason IT Systems Engineer
There's even more
Deskpro comes complete with a whole range of powerful help desk features
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad Amraoui Systems Engineer
