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What is helpdesk software and why do you need it?

Helpdesk software is a simple and effective alternative to managing customer support requests through clunky email accounts, by compiling different communication channels into one system - be it through email, phone, social or live chat - Deskpro tracks, stores and displays these interactions in a simple user interface.

Deskpro provides an optimum environment where you can establish and nurture meaningful customer relationships no matter the size of your team.

Multi-Channel Helpdesk Software

Capture every message seamlessly

Customers want truly smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.

Email

Every customer request or conversation is owned, transparent, and resolvable.

Chat

Connect with customers and resolve issues in real-time on live chat.

Social

Support your customers' needs on the platforms they depend on.

Voice

Make supporting customers over the phone simple with intelligent call center software

Forms

Dynamic forms capture the relevant information your agents need to solve any issue.

Other helpdesks didn't really fulfil what we were looking for, customer support with a more personal approach but when I found Deskpro it was the solution we needed.
Luke BryantCustomer Support Manager

The everything helpdesk software

It's almost impossible to collaborate without helpdesk software. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.

Tickets

Intelligent ticketing software

Say goodbye to confusing and messy support inboxes. All support activity is presented transparently across your organization, increasing accountability and engendering a new standard of support quality your customers will love.

Omni-channel software

Every channel of communication into your helpdesk is registered as a ticket; keeping the helpdesk organized and efficient.

Highly organized

Powerful automations keep your workflows streamlined for an intelligently organized helpdesk that makes your agents problem solving machines.

Transparent and collaborative

Deskpro's helpdesk lets your agents work together to achieve an exceptional level of customer support.

Help Center

Author a comprehensive and rich support center

Extend your extensive support with a 24/7 accessible Help Center; a platform where your customers can find the answers to their queries in your published guides and content.

Explore the Help Center →

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Live Chat

Boost your support standard with a proactive messenger widget for live chat

Engage with your customers in real-time with live chat and solve their issues rapidly.

Real-time Support

Provide your customers with live real-time support, giving them instant answers to questions when they need it the most.

Proactive Chat

Initiate chats with current and potential customers using our easy-to-install chat widget on your website.

More than chat, apps and elements in Messenger

Your most important support features are at your fingertips at all times benefit from a wealth of helpdesk features in real-time.

Voice

A limitless call center solution

Resolve issues faster with a fully integrated call center solution for your helpdesk, alongside countless other helpdesk features to enrich your phone support.

Call-to-ticket

Answered calls automatically create tickets within the helpdesk.

Call Center Software

Receive inbound calls directly, or reach out to customers with outbound calls, all within the helpdesk.

Auto-attendant

Simple dialpad audio menus allows you to route users to the right department or agent before calls appear in the agent interface.

After four years, we’ve come to understand that Deskpro is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.
Mike WrayPresident

Collaborate with ease

Allow multiple people to work on the same issues at the same time. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.

Shared Inbox

Manage all customer interactions and tickets from a single, shared inbox.

Notes & @Mentions

Improve collaboration with team members on individual tickets and conversations.

Team Messaging

Allow agents to communicate and collaborate within the helpdesk instantly.

Scalable software

Grow your company and foster meaningful connections

Keep on top of all your customers with an in-depth customer relationship management system. Observe how your organization performs and become a more efficient and effective company with an intelligent helpdesk software.

CRM

Transparent customer management system

See full customer conversations with the entire message history. All activity is transparent, increasing accountability and engendering a new standard of support quality your customers will notice.

Full Picture

Apply labels, custom fields, and notes to each organization, or see the entire ticket history at-a-glance.

Organization History

Automatically group users together based on the organization they are associated with.

Integration & Apps

Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.

Localization

Scale your helpdesk to provide support no matter where or when

Provide customer support in different time-zones and languages from one central helpdesk.

Multi-brand

Provide support to different brands, products or services with unique Help Centers you can manage from one helpdesk.

Multi-language

Over 25 languages for the agent interface and Help Center, plus provide multi-language knowledgebase content.

Department & Teams

Group agents together into multiple teams - within, or even across, different departments.

Reporting

Examine and share metrics that matter

Understand metrics that reveal your response times and resolution rates. Dashboards and custom reports mean you can quickly and accurately assess how to improve the performance of your team and the level of support you offer customers.

Live Data

Access to all live data across your helpdesk.

Custom Reporting

Configure reports that reveal what matters to your helpdesk.

Dashboards

Create dashboards that show what your organization needs to know about your helpdesk.

We've converted three other companies in our state to Deskpro, they were looking for a better helpdesk so I told them go check out Deskpro.
Brian ThomasonIT Systems Engineer
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer
We have UK, EMEA and US routing and using triggers that allowed me to create custom filters for email addresses that distribute tickets across 4 support teams depending on the time of day, day of the week and type of enquiry.
Chris EvansVP of IT Operations
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony CarterHead of IT
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve SteelLead Network Engineer