Scratchpad is a convenient note-taking application built into Deskpro's interface, it provides a simple way for Agents to make private notes that are automatically saved and stored in the helpdesk.
Scratchpad is a Deskpro Lab App, these are apps that we create inside of the Deskpro Product to provide useful in-built features and boost Deskpro's functionality.
With the Scratchpad app:
- Make quick and convenient private notes in the Agent interface.
- Clear the contents of the notepad with the click of a button
- Notes you make auto-save as you type so you can quickly make a note and exit the app
- Use useful keyboard shortcuts like ctrl + z to undo what you just wrote