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Professional Services

We're always here to help

Let us help you get to grips with your helpdesk and provide ongoing assistance with our support plans and professional services.

Customer support were instrumental in our successful deployment. I couldn’t have appreciated it more. The responsiveness of the Deskpro team was absolutely phenomenal and the level of customer service is exemplary.
Kimberly ByrdDirector of Academic and Computing Support
Whenever I've reached out to the Deskpro support team they've been very responsive. I've been very happy with their service
Anthony CarterHead of IT
The onboarding process was positive, I spoke with one of the customer support team and we had a couple of face to face calls where they walked us through the tools and how to use everything.
Luke BryantCustomer Support Manager
Support was great at helping us do the installation. Response times of support and then the content on the website is impressive.
Steve Lam HangTechnical Support Manager

Helpdesk Education

Get to know your helpdesk

We offer a range of training and learning services that can help you and your agents become Deskpro masters with guided sessions, bespoke onboarding plans and agent certification.

Onboarding

Get your helpdesk up and running with no stress

Our team creates a bespoke 3-month plan for your organization.

We help configure your helpdesk, train your agents and get you up and running quickly.

Training

Ensure your Team know Deskpro inside and out

Whether you need product familiarization or in-depth training, out online webinars or on-site training can help your team overcome and hurdles.

Certification

Become a Deskpro-certified product expert

Our certification program helps you to acknowledge your agents' proficiency in Deskpro.

With in-depth training videos, guides, and a proctored exam, you can trust that your agents understand how to use Deskpro efficiently.

Customization

Make your helpdesk fit your needs

Deskpro works as an out-of-box solution, or you can make it your own by recruiting our team to tailor your helpdesk to fit your specific needs, whether aesthetically or functionally.

Help Center Design

Let us design a completely unique Help Center for you

Many of our customers believe their self-service platform should feel like an extension of their website.

Our team of designers can help create a Help Center design that reflects your brand perfectly.

Product Consultancy

Let us custom develop features and functionality you need

Once in a while, our customers find they need to do something that Deskpro can’t do. Unlike other leading helpdesk providers, we’re more than happy to work on developing the features you need for a reasonable price.

Deskpro’s intelligent design and our team of highly-skilled developers mean adding extra functionality can be as simple, fast and inexpensive as possible.

Get in touch for a consultancy quote

Support Services

Our team are on hand to help you

Our Customer and Tech Support teams are always here to help, whatever you need. We're here to take care of your concerns and make using Deskpro easy.

Premium Support

Our team are here to support you every step of the way

Our friendly team of support superheroes are committed to creating exceptional and personal customer experiences.

Our highly rated team will be able to help you solve any issue with our support plans.

Sysadmin Support

Our technical support team will relieve your administration stresses

Our Technical Support team are on hand to make self-hosting painless and will work with you to configure your On-Premise helpdesk as needed.

Security Reviews

Know your helpdesk is secure with our security reviews

Our security reviews, included in our Enterprise plan, ensure that your helpdesk meets industry standard compliances.

The security of your data has always been a priority for us. Whether you deploy on Cloud or On-Premise, Deskpro is committed to protecting and securing your data.

Data & Migration

We can help manage your data at any stage

Our Technical Support team can provide managed services to ensure your helpdesk is in good shape. And we provide support if you want to move to Deskpro from another support solution.

Helpdesk Migration

Take the stress out of helpdesk migration

Migrating from your current helpdesk provider might seem like a headache but we want to make it as pain-free as possible.

Managed Upgrades

We can manage the upgrade of your On-Premise instances

Our managed upgrade service means you can sit back and relax while we take care of transitioning your helpdesk to any new versions; with new features, bug fixes and general updates.

Our Technical Support team will ensure your helpdesk is running the latest version of the software without you needing to lift a finger.

Managed Installation

We can help you get started with Deskpro

Our Technical Support team can help you install Deskpro on your chosen platform, so your On-Premise deployment is running smoothly from day one.

Reducing the amount of time you need to spend on server administration.

Try Deskpro for your organization