Professional Services

We're always here to help

Let us help you get to grips with your help desk and provide ongoing assistance with our support plans and professional services.

Whenever I've reached out to the Deskpro support team they've been very responsive. I've been very happy with their service
Anthony Carter Head of IT

Help Desk Education

Get to know your help desk

We offer a range of training and learning services that can help you and your agents become Deskpro masters with guided sessions, bespoke onboarding plans and agent certification.


Get your help desk up and running with no stress

Our team creates a bespoke 3-month plan for your organization.

We help configure your help desk to get you up and running quickly.


Ensure your Team know Deskpro inside and out

Whether you need product familiarization or in-depth training, out online webinars or on-site training can help your team overcome and hurdles.


Become a Deskpro-certified product expert

Our certification program helps you to acknowledge your agents' proficiency in Deskpro.

With in-depth training videos, guides, and a proctored exam, you can trust that your agents understand how to use Deskpro efficiently.


Make your help desk fit your needs

Deskpro works as an out-of-box solution, or you can make it your own by recruiting our team to tailor your help desk to fit your specific needs, whether aesthetically or functionally.

Help Center Design

Let us design a completely unique Help Center for you

Many of our customers believe their self-service platform should feel like an extension of their website.

Our team of designers can help create a Help Center design that reflects your brand perfectly.

Product Consultancy

Let us custom develop features and functionality you need

Once in a while, our customers find they need to do something that Deskpro can’t do. Unlike other leading help desk providers, we’re more than happy to work on developing the features you need for a reasonable price.

Deskpro’s intelligent design and our team of highly-skilled developers mean adding extra functionality can be as simple, fast and inexpensive as possible.

Get in touch for a consultancy quote

Support Services

Our team are on hand to help you

Our Customer and Tech Support teams are always here to help, whatever you need. We're here to take care of your concerns and make using Deskpro easy.

Premium Support

Our team are here to support you every step of the way

Our friendly team of support superheroes are committed to creating exceptional and personal customer experiences.

Our highly rated team will be able to help you solve any issue with our support plans.

Sysadmin Support

Our technical support team will relieve your administration stresses

Our Technical Support team are on hand to make self-hosting painless and will work with you to configure your On-Premise help desk as needed.

Security Reviews

Know your help desk is secure with our security reviews

Our security reviews, included in our Enterprise plan, ensure that your help desk meets industry standard compliances.

The security of your data has always been a priority for us. Whether you deploy on Cloud or On-Premise, Deskpro is committed to protecting and securing your data.

Data & Migration

We can help manage your data at any stage

Our Technical Support team can provide managed services to ensure your help desk is in good shape. And we provide support if you want to move to Deskpro from another support solution.

Help Desk Migration

Take the stress out of help desk migration

Migrating from your current help desk provider might seem like a headache but we want to make it as pain-free as possible.

Managed Upgrades

We can manage the upgrade of your On-Premise instances

Our managed upgrade service means you can sit back and relax while we take care of transitioning your help desk to any new versions; with new features, bug fixes and general updates.

Our Technical Support team will ensure your help desk is running the latest version of the software without you needing to lift a finger.

Managed Installation

We can help you get started with Deskpro

Our Technical Support team can help you install Deskpro on your chosen platform, so your On-Premise deployment is running smoothly from day one.

Reducing the amount of time you need to spend on server administration.