Send automatic SMS with the Clickatell helpdesk integration for Deskpro. Benefit from simple and easy SMS alerts to keep your teams in-the-know on urgent issues.
Clickatell provides reliable messaging, even in low-signal areas, let agents know about urgent tickets, wherever they are.
Seamlessly integrates with Deskpro's automations, define when alerts get sent with Deskpro's triggers, SLAs and escalations. You can set precise conditions so alerts are only sent when and where they're needed. Take into account ticket properties and helpdesk working hours. Text an individual agent or a whole team.