Transform your customer support with a helpdesk that scales with you
Whether you're an established business or a fast-growing newcomer, you know it's important to deliver personal support to every customer. Deskpro makes it easy to provide quality support at scale.
Keep customers at the heart of your business with efficient helpdesk software for Enterprise.
World-leading organizations that rely on Deskpro
Provide superior support without the stress
Deskpro hosts a number of world-renowned organizations who trust that our software will deliver the best helpdesk platform to fulfil all their needs.
Our software is tailored to meet the needs of all our customers; take a look at our Enterprise plan to see how our extensive features could benefit your organization.
Migrating to Deskpro was plain sailing. We didn’t have any issues, it was painless and having regular upgrades of the software is fantastic, it improves every time.
Jonathan Bonnici,Technical Support
Manage all your separate channels of communication with one helpdesk
Deskpro lets you manage all your support tickets with a single centralized ticketing system.
Deskpro's multichannel capabilities offer a seamless helpdesk software that can organize a multitude of ticketing events. Create various departments and teams to be allocated relevant tickets with intelligent automations.
Everything is routed through the same place so nothing falls through the cracks.
Automate endless amounts of workflow for lasting operational results
Create custom triggers to optimize ticketing events; set up triggers once that provide long term automated solutions to your extensive ticketing workflow.
Your helpdesk software should enable all your agents to deliver effective and efficient support.
Deskpro enables this with powerful organization tools that streamline even the most complex of helpdesk processes to make your agents more efficient problem solvers.
Criterion organized tickets
Automatically categorize tickets and assign them to the right agent or department based on custom criteria.
Quickly locate tickets
Our powerful global search tool means company-wide information is instantly available at your fingertips.
Agents and admins can create custom ticket filters which group their tickets to make them easily accessible.
Stay on top of tickets
Inbuilt and customizable queues let your teams and agents keep track of customer requests so nothing gets lost.
We have 734 new ticket triggers, 850 departments and over 650 unique outgoing email addresses. Once we had set them up, it has saved us countless hours by automating so many of the complexities of routing, mapping and responding.
VP of IT Operations
Keep your helpdesk secure with industry-leading security measures
We understand that data security is at the forefront of your organization; whether you choose Cloud, which maintains a 99.9% uptime, or On-Premise, self-hosted, deployment you can know that your data is protected.
We're here to make your operations safe and easy; let us know if you need our help ensuring your helpdesk is secure. Our dedicated security team are also happy to help you complete your annual security review if needed.
Deskpro's software is ISO27001, Cyber Essentials, Cyber Essentials Plus, CSA Star, GDPR, G-Cloud, PCI-DSS, and Swiss-US Privacy Shield compliant.
With Cloud deployment choose to store your data in any of 16 AWS compliant countries, with state-of-the-art data compliant centers.
Our data centers have 24/7 on-site staff, server rooms covered by CCTV, biometric security procedures, and round-the-clock surveillance monitoring.
Apps & Integrations
Explore infinite integration possibilities
You don't have to worry about losing any functionality when switching to Deskpro as you can easily integrate your current IT infrastructure into your new helpdesk. We want to make integrating all your essential apps, and more, into your helpdesk as simple as possible.
Bespoke App Library
Full REST API
Fully-featured REST API lets you do almost anything. Retrieve, create and update your helpdesk data; from automating tasks to integrating with existing systems you can be confident that Deskpro will take care of all your needs.
Equip your agents with everything they need to deliver support at scale
Save valuable agent time by eliminating repetitive and routine tasks with intelligent productivity tools. Deskpro makes providing high quality support across numerous ticketing instances simple.
Helpdesk tools in Deskpro bolster the quality of your support and help you exceed customer expectations whilst reducing the strain on your agents.
Your custom snippet library of common canned responses can be used company-wide at two-clicks of a button.
Standardize frequent processes by automatically running complex actions at the press of a button.
Automate actions, reminders or prompts to run at a pre-arranged time to ensure efficient ticket resolution.
Agents can apply the same action to multiple tickets at once which are automatically personalized.
Create unique Help Centers that represent the branches of your Enterprise
Set up unlimited individual Help Centers for any and all of your different brands, departments, teams, and offices. Unlimited multi-branding enables you to create numerous Help Centers that link to your helpdesk which helps to keep your various brands organized and running seamlessly; letting you scale your organization with ease. You have the freedom to host your various Help Centers off their own URL or use your main URL with branded slugs, the choice is yours.
Your unlimited Help Centers can be customized in line with your brand, department, or team imagery to let customers know they're in the right place.
Individual content can be published across your brand Help Centers and Knowledgebases. Access permissions control who is able to access what and keep control over which content is published where.
It was very difficult to find an application that supported our multiple branding needs. I have the lowest number of agents on my team for years, but we're still able to maintain support requests effectively because of Deskpro. Customers contacting different brands automatically get connected to the most appropriate agents without having to go through a process that generates friction for them.
Executive Director of Technical Product Support
Multi-lingual capabilities are essential for growing and expanding enterprises
With Deskpro, you can implement over 25 languages dynamically across your helpdesk and Help Center, throughout the agent and customer interface.
Our language packs enable live cross-linguistic communication all from one helpdesk so your global Enterprise can continue to grow and meet the needs of your international market.
Crowdsourcing contributions mean our language packs are constantly evolving and growing.
Translate key phrases
Technical phrases can be individually translated within your helpdesk so they are consistent across your Help Center.
One central helpdesk
Multi-lingual capabilities enable you to act from one helpdesk that dynamically changes your interface as needed.
Customize reports across your organization to generate valuable insights
Construct highly specific and informative reports with Deskpro's inbuilt custom report builder; with statistics that update in real time you never have to wonder about your performance data.
Stay on top of analytics easily, automate your dashboard updates to be sent to senior members of your organization and keep track company-wide performance.
Using DPQL query language you can build almost any report that is needed to provide rich analytics for your organization.
Generate dashboards to display your statistics clearly and easily view the wealth of company-wide performance data.
Our Premium Support team can assist you in generating unique reports and instruct you on displaying custom reports on your dashboards.
Deskpro is a great tool and helps our teams to collaborate better. We make data-driven decisions using the reports, to keep improving for our users.
Head of Technical Operations
Software built to fit all your Enterprise needs
Deskpro is built with Enterprise in mind. Manage all your channels through a single, intuitive helpdesk and watch your support service soar. Whatever your software needs; Deskpro is here to help.
Know what you are getting and future proof your helpdesk software
While building your Enterprise it's important for your team to be using the best software, that doesn't break the bank.
We want to be transparent with our pricing so you know exactly what your helpdesk will cost upfront, with no hidden costs.
Construct your perfect helpdesk
Make your helpdesk your own; Deskpro's endless customization capabilities mean you can tailor your helpdesk to fit your every need.
Create a helpdesk that aligns with not only your branding ideals, but also simplifies large-scale operations with custom intelligent automations.
As an Enterprise customer, our Premium Support team are always on hand to help you with any customizations; get your helpdesk functioning exactly as you require.
24/7 Help Center
Reduce the strain on your agents with self-service support
Make your Help Center work for you. Create an article once, that solves an issues for hundreds of customers in the future.
Your library of curated content enables your customers to solve their own issues before it even becomes a ticket; making your service more effective and saving valuable agent time.
With custom onboarding, your helpdesk will run seamlessly from day one
Our Support team are always available to help you; we want to make your life with Deskpro as easy as possible. We offer complimentary bespoke onboarding in our Enterprise plan to make your transition to Deskpro as smooth as possible.
Our Premium Support team will help you switch seamlessly to Deskpro and migrate your data for you so you can get started right away.
We really appreciated the onboarding process with Deskpro. The team was very helpful and we felt like we had a great partnership at every step of the process. We have never felt invisible or lost in a sea of other customers.
Executive Director of Technical Product Support
A helpdesk your Enterprise won't outgrow
You need a helpdesk software that continues to grow with you. Deskpro is there every step of the way and we're constantly evolving; our software undergoes continuous upgrades and improvements.
With Enterprise, you can feel confident that your business can continue to expand with a helpdesk that keeps up with your every need. We won't let anything fall through the cracks.
We're here to help you every step of the way
Our friendly customer support team are here to make your life easier and pride themselves with providing first-class support.
Global customer support
Our helpdesk support experts are available 24/7 whenever you need it.
Training & advice
Help your team get the most from Deskpro with custom onboarding plans, certification exams, and bespoke product consultancy.
Seamlessly switch between Cloud and On-Premise deployments and get help migrating your data into Deskpro.
Take finding answers into your own hands with access to our comprehensive knowledgebase, guides and videos.
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony Carter,Head of IT
More features of the Enterprise plan
Have access to round the clock support for your organization.
Named Account Manager
Your manager oversees your tickets and is your main point of contact.
We automate a 1 hour support SLA so you always receive a quick response.
Quarterly Health Checks
We will check that your helpdesk is operating well every quarter.
We will migrate your data across so you can get up and running quickly.
We can guarantee a 99.9% uptime for our Cloud deployment.
We assist you with building custom reports with DPQL language.
Our security team can help you complete your annual security review.
Have multiple separate instances of Deskpro that are linked to one account.
Enterprise API Rate Limit
Have the highest possible API rate limit that Deskpro plans offer.
Data Center Location
Your choice between 16 AWS centers to store your data for Cloud deployment.
Beta Product Previews
Get early access to Beta products that we are developing for your helpdesk.
Free Agent Certification
Your agents can take the Deskpro certification exam at no extra cost.
Protect your helpdesk from security risks by running on separate programs.
Net 30 Payment
Have the ability to pay for your service 30 calendar days after billing.
HIPAA & Signing BAA
Ensure that PHI is entirely protected with a plan that is HIPAA Compliant.
Custom Feature Development
Request specific custom features to be developed for your organization.
Our team will draw up or help you create custom contracts if needed.
You are able to send larger file attachments from your helpdesk.
Create an unlimited number of multi-branded help centers.
Our microsoft translator plugin will automatically translate message content.
Rebrand your widgets and Help Center and remove Deskpro's branding.
Keep track of the full history of an asset and know who has access to them.
Provide support outside of business hours and reduce strain on agents.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.