SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers.

About SurveyMonkey

SurveyMonkey lets you create surveys quickly and get targeted answers from the audience you want to ask. The SurveyMonkey helpdesk integration with Deskpro allows you to gather data through your online surveys and turn the answers into individual tickets. You can then set up workflows for different forms to perform actions on your helpdesk. Such as creating a new person/organization in the CRM, creating or updating a ticket in the helpdesk.

Sometimes creating a quick form on SurveyMonkey and sending it out to your customers for their feedback, it can be tough to manage the responses in different applications. By linking SurveyMonkey and Deskpro you can give your agents access to the responses and allow them to provide proactive support.

The SurveyMonkey helpdesk integration with Deskpro can be accessed through Zapier. Available Triggers, Searches and Actions from the SurveyMonkey integration:

Triggers
  • New Response Notification INSTANT
  • New Response Notification With Answers INSTANT
Searches
  • Find Survey
  • Find Contact
  • Find Collector
Actions
  • Send Survey
  • Create Contact