Facebook Support Software

Support your users on Facebook

Manage Social Customer Service with Facebook ticketing.

Support your customers on Facebook through your helpdesk with a seamless social media ticketing solution.

Real-time conversation
Deskpro lets you converse with users via Messenger in real time so they aren't left waiting.
Facebook Ticketing
DMs from Messenger are converted directly to tickets in the helpdesk.
Interact with customers
Reply to customers directly from the helpdesk into the platform they love

Seamless Social Ticketing

Stress-free social media support

Connect your Facebook account to your helpdesk. So customer requests and queries are routed directly to your agents.

Clear and Direct

Respond to tickets from the helpdesk

Deskpro centralizes your social media customer service. A Facebook direct message automatically creates a new ticket in the helpdesk.

Your helpdesk provides agents with the tools they need to resolve issues with ease.