Use Twitter directly from the helpdesk to engage with customers on their favorite social platforms.
Monitor your brand's mentions and tweets without having to leave the helpdesk
Tweets and DMs are converted to tickets in the helpdesk for simple centralized support.
Deskpro lets you converse with users and monitor your Twitter updates in real-time.
Twitter Support Team
Tweet with customers about your brand
Tweets mentioning your brand are converted into tickets in the helpdesk. Making it easy to monitor queries and letting you join in on the conversation.
Reply to tweets publically or privately via DM without leaving the helpdesk interface.
Direct to twitter
Give your brand a public platform
Agents' responses are posted directly from your brand's Twitter handle giving customers a clear and official response to their query.
Make social media support as seamless as possible, with full Twitter capability from your centralized helpdesk platform.
Respond to DMs via the helpdesk with ease
Monitoring private DMs and replying to customers' queries has never been easier.
Deskpro centralizes your social media customer service. A tweet or direct message automatically creates a new ticket in the helpdesk.
Reply to customer tweets and DMs
Tweet a customer publically, or respond with a private Twitter message, toggling between them with the click of a button.
Consistent branded support
Provide a unified voice across your support
Send private DMs directly to your customers' Twitter inboxes to give them seamless support.
Agents respond to queries as your brand provides a consistent voice from your organization.
Provide social media support across Facebook, Instagram & WhatsApp
Instagram Ticketing System
Respond to social media tickets via Instagram