Launch faster with expert-led implementation

Whether you're moving from another platform or starting fresh, Deskpro Implementation helps you set up everything the right way, from day one.

With a dedicated manager and a tailored implementation plan, you’ll get all the support, configuration, and training you need to launch successfully and scale confidently.

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How we help you launch successfully

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Dedicated implementation manager

From day one, you'll have a Deskpro expert helping you every step of the way, from setup to launch.

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Custom configuration

We’ll shape Deskpro to fit how your team works, with workflows, channels, and tools.

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Live training

We’ll train your agents and admins live, and record sessions so you can revisit them anytime.

Technical setup support

Get help with authentication, email setup, and integrations.

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User acceptance testing

Validate your setup before launch with hands-on support.

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Post-launch support

We’ll be around to help fine-tune, answer questions, and support your team as they settle in.

“It’s probably more configurable than any system. The amount of detail and steps you can go down to configure what you need is unbelievable.”

Sarah Brain / Head of Free Services, AbilityNet

“We really appreciated the onboarding process with Deskpro. The team was very helpful and we felt like we had a great partnership at every step of the process. We have never felt invisible or lost in a sea of other customers.”

Matt Goldfarb / Executive Director of Support, Advertising Specialty Institute (ASI)

“The onboarding process was positive, I spoke with one of the customer support team and we had a couple of face to face calls where they walked us through the tools and how to use everything.”

Luke Bryant / Customer Support Manager, Typeqast

Need help planning your setup?

Not sure how to best configure Deskpro for your organization? We’ve got you covered.

From designing custom forms to unlocking time-saving automation, our team will help you get the most out of your help desk, right from the start.

Why choose Deskpro Implementation?

Our Implementation Service is setup to get your platform configured the right way and get you live faster, with less risk and more confidence.

Data Migration

Switching tools? We’ll help migrate your key data, tickets, users, and content, using the Deskpro importer or our trusted migration partner for a smooth transition.

Learn more →

Case Study

Setting AbilityNet up for success with expert implementation

AbilityNet rolled out a scalable, accessible support solution for over 450 volunteers, powered by expert-led implementation tailored to their mission and values.

Ready to get started?

Don’t leave setup to chance. Get expert support and launch your help desk with confidence.

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