Successfully launch your new helpdesk
Our concierge onboarding plans help you get your new helpdesk software up and running exactly how you want it.
We really appreciated the onboarding process with Deskpro. The team was very helpful and we felt like we had a great partnership at every step of the process. We have never felt invisible or lost in a sea of other customers.Matt GoldfarbExecutive Director of Technical Product Support
Prepare for lift-off
If you’re unsure about the best way to set Deskpro up for your organization, we can give you a helping hand.
Whether that's developing custom forms or discovering how to unleash the potential of our powerful automation features, our experienced helpdesk wizards are ready to help.
Bespoke onboarding plans start from $2,495.
Onboarding with Deskpro
Onboarding should be smooth. We strive to minimize the time you need to feel prepared and confident using our product. Below is a prospective process on how Deskpro can work with you to get your helpdesk up and running as quickly and efficiently as possible.
1Initial kick-off call
Introduction to your Account Manager, where you will scope out your requirements to set up your helpdesk exactly how your organization needs.
Our onboarding team will produce a step-by-step plan bespoke to your helpdesk. You can see exactly how we plan to get your new helpdesk ready for lift-off!
Our technical support team will go through your account and build it out to match the specification that was created in the implementation plan.
We want you to be able to hit the ground running with your new helpdesk. So we include a 1 hour training session (that can be upgraded to 3 hours if required). The session can be used to help train your admins or agents about their new helpdesk system.
Your account manager will explain everything that has been set up and why. We will check to see if any further changes need to be made, and if not we will sign off on the project.
The onboarding process was positive, I spoke with one of the customer support team and we had a couple of face to face calls where they walked us through the tools and how to use everything.Luke BryantCustomer Support Manager
It's all about you
We have a host of experience helping new customers to onboard successfully onto Deskpro. Whilst our onboarding plans follow a similar structure, they are bespoke to your requirements.
If you want to add in more training, or need help with integration or development projects, let us know and we can adjust them accordingly.