MailChimp

Build your email lists and track engagement across support and marketing departments.

About MailChimp

With our MailChimp helpdesk integration, allow customer support agents to manage how existing and potential customers interact with your email marketing campaigns.

Users are linked to MailChimp campaigns via their email address. Agents can easily see which campaigns and emails have been sent to the user, including details regarding if emails have been opened or clicked through.

Make it easy for your support agents to subscribe and unsubscribe your users from MailChimp emails. Create a better rapport with your customers. Actions can be performed instantly by the agents, without having to leave the ticket view in the helpdesk.

The Mailchimp integration works alongside Deskpro's rich automation features, so your support agents always have access to the most up-to-date information. If a user is added or removed from a campaign, or an update is made, notifications are created across your helpdesk in real-time.

Subscribe or unsubscribe users from MailChimp mailing lists or campaigns with just a couple of clicks. Build an email list, and keep your marketing team happy with a nice, clean database full of engaged users.

Your marketing and sales teams may be working to move prospects through email marketing funnels. Agents can view campaigns users are subscribed to; shedding light on where they are in your sales or onboarding funnel.

Monitor user engagement as agents can view whether users have opened or clicked through on particular emails. Agents can also view the five star engagement rating that MailChimp uses.