Deskpro Training

Become help desk experts with in-depth training

Create your team of Deskpro power agents with our comprehensive training sessions to suit your organizational needs.

Get your help desk up and running in no time with knowledgeable and confident Deskpro Agents, Admins, and Report Admins.

Ready, Set, Go
Launch your new help desk with a team of trained agents, ready to provide excellent customer support.
Above and Beyond
Training is tailored to your exact needs. Our experts will help your team become experts in no time.
Competitive Edge
Training your customer service team can help to increase satisfaction rates and help desk efficiency.

We're happy to help

Maximize your help desk's potential

If you need in-depth training on how to boost the power of your help desk or just a refresh on specific features, we’ve got you covered.

We offer a range of impactful training services including intensive webinars, onboarding plans, on-site training days, and an Agent certification exam. All our training is customized to meet your specific objectives.

What types of training do we offer?

We offer a wide range of training types to provide a variety of methods to suit your team and your learning styles.

Online Webinars
Whether you need product familiarization or in-depth training, our 1 or 3-hour online webinars can help you overcome any hurdle.
On-site Training
We take you through everything you want to know, face-to-face. Most popular amongst organizations with larger teams.
Custom Training
If you can't find exactly the type of training you are looking for, let us know. All of our training is bespoke and focused on what you need.

Who is training for?

Get your entire team up to speed

Whether you are switching from your current help desk to Deskpro or you have new team members, training can help accelerate the learning curve.

Choose training for each of your team members

Choose from a range of different training types and methods, so that whatever roles your employees have in the help desk, they can be assisted by our experts.

Agents
Get your agents up-to-speed on how to use Deskpro like support superheroes.
Admins
Assist your help desk leaders and managers so your company workflows are streamlined.
Reports
Learn how to utilize dashboards and create custom reports to display your metrics.
Developers
Help your tech team integrate your new help desk, linking your own integrations or apps.

24/7 Self-Service Access

Enhance knowledge with self-service material

Whether you are looking to set-up your help desk, learn about new features or brush up on your skills, Deskpro has documentation for every role across our guides and knowledge base articles.

OTHER TRAINING SERVICES

Ensure agents are proficient in Deskpro

Want to ensure your agents can use the whole interface efficiently and effectively? Other options alongside training include: