Deskpro Training

Train to become helpdesk experts

Create your own team of Deskpro power agents.

Select the training that suits your organization and be up and running with ease.

Ready, Set, Go

Launch your new helpdesk with a team of trained agents, ready to provide excellent customer support.

Above & Beyond

Training is tailored to your exact needs. Our experts will help your team become experts in no time.

Competitive Edge

Training your customer service team can help to increase satisfaction rates and helpdesk efficiency.

We're happy to help

Maximize your helpdesk's potential

If you need in-depth training on how to boost the power of your helpdesk or just a refresh on specific features, we’ve got you covered.

We offer a range of impactful training services including intensive webinars, onboarding plans, on-site training days, and an Agent certification exam. All our training is customized to meet your specific objectives.

What types of training do we offer?

Online Webinars

Whether you need product familiarization or in-depth training, our 1 or 3-hour online webinars can help you overcome any hurdle.

On-site Training

We take you through everything you want to know, face-to-face. Most popular amongst organizations with larger teams.

Custom Training

If you can't find exactly the type of training you are looking for, let us know. All of our training is bespoke and focused on what you need.

Who is training for?

Get your entire team up to speed

Whether you are switching from your current helpdesk to Deskpro or you have new team members, training can help accelerate the learning curve.

Choose from a range of different training types and methods, so that whatever roles your employees have in the helpdesk, they can be assisted by our experts.


Get your agents up-to-speed on how to use Deskpro like support superheroes.


Assist your helpdesk leaders and managers so your company workflows are streamlined.


Learn how to utilize dashboards and create custom reports to display your metrics.


Help your tech team integrate your new helpdesk, linking your own integrations or apps.

24/7 Self-Service Access

Enhance knowledge with self-service material

Whether you are looking to set-up your helpdesk, learn about new features or brush up on your skills, Deskpro has documentation for every role across our guides and knowledgebase articles.

Other training options

Ensure your agents are proficient in Deskpro

Want to ensure your agents can use the whole interface efficiently and effectively? Other options alongside training include:


The Deskpro Agent Certification Exam allows your agents to become certified as trusted and trained Deskpro agents.

Learn more about Certification


A bespoke 3-month plan for your organization. We help configure your helpdesk and get you up and running quickly.

Learn more about Onboarding