Training with Deskpro

Create your own team of Deskpro power agents.

Select the training that suits your organization and be up and running with ease.

Launch your new helpdesk with a team of trained agents, ready to provide excellent customer support.

Training is tailored to your exact needs. Our experts will help your team become experts in no time.

Training your customer service team can help to increase satisfaction rates and helpdesk efficiency.

We're happy to help

Need in-depth training on how to maximize the power of your helpdesk? Or perhaps you need a refresh on specific features? We’ve got you covered.

We offer a range of impactful training services; from intensive webinars to onboarding plans, on-site training days, and Agent certification exams. All our training is customized to meet your specific objectives.

What types of training do we offer?

Online Webinars

Whether you need product familiarization or in-depth training, our 1 or 3 hour online webinars can help you overcome any hurdles.

On-site Training

We take you through everything you want to know, face-to-face. Most popular amongst organizations with larger teams.

Custom Training

If you can't find exactly the type of training you are looking for, let us know. All of our training is bespoke and focused on what you need.

Who is training for?

Whether you are switching from your current helpdesk to Deskpro, or you have new team members that you want to get up to speed, training can help accelerate their learning curve.

Choose from a range of different training types and methods, so that whatever roles your employees have in the helpdesk, they can be assisted by our experts.

Agents

Admins

Analysts

Developers

Self-service training material available 24/7

Whether you are looking to set-up your helpdesk, learn about new features or brush up on your skills, Deskpro has documentation for every role across our guides and knowledgebase articles.

Guides

Full and comprehensive walkthrough guides, for Admin, Agents & Developers for self-serve setup, as well as SysAdmin assistance on how to install Deskpro (if deployed on On-Premise).

Knowledgebase

Access a rich library of articles that answer the most frequently asked questions.

Other training options

Want to ensure your agents can use the whole of the interface efficiently and effectively? Other options alongside training include:

Certification

The Deskpro Agent Certification Exam allows your agents to become officially certified as trusted and trained helpdesk agents.

Learn more about Certification

Onboarding

A bespoke 3-month plan for your organization. We help configure your helpdesk, train your agents and get you up and running quickly.

Learn more about Onboarding