Core features for B2C professionals
mediation
Omnichannel support in one workspace
Manage email, live chat, social DMs, SMS, and voice from a single queue with clear ownership and collision control.
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Automation for high-volume workflows
Use triggers, SLAs, escalations, and auto-responders to handle spikes, surges, and repetitive tasks without manual effort.
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Self-Service help center
Reduce ticket volume with branded knowledge bases, article suggestions at form-fill, and 24/7 access to FAQs and guides.
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Mobile-ready support
Deliver seamless support via SMS, WhatsApp, and mobile-friendly portals. Resolve tickets on the go with iOS/Android apps.
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Actionable insights for CX improvement
Track CSAT, SLA, and surge performance with dashboards and custom reports for continuous optimization.
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Multi-brand & multilingual support
Build distinct, fully branded portals for different products, regions, or customer segments. Auto-translation seamless multilingual experiences.
