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Customer Support Software

Build real customer relationships

Deskpro customer support software helps customer support teams across the world, just like yours, to deliver personal support to every single customer.

Multi-Channel

Manage customer communications from any channel in one place.

Workflow Automation

Increase agent efficiency and simplify workflows with powerful automations.

Comprehensive Support

Offer 24/7 support with self-service and multi-branded Help Centers.

Team Collaboration

Maximize productivity by promoting communication and visibility.

Multi-Channel Helpdesk Software

Capture every message seamlessly

Customers want smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.

Email

Every customer request or conversation is owned, transparent, and resolvable.

Chat

Connect with customers and resolve issues in real-time on live chat.

Social

Support your customers' needs on the platforms they depend on.

Voice

Make supporting customers over the phone simple with intelligent call center software

Forms

Dynamic forms capture the relevant information your agents need to solve any issue.

Say goodbye to shared inbox confusion

Deskpro makes shared inbox support simple. Intelligently route and organize every support request for seamless team collaboration.

We always refer people to our Knowledgebase with over 500 articles. Customers love that they can help themselves day or night and our agents love that it reduces the number of tickets we receive.
Mike WrayPresident

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Complex Workflow Automations

Automate your work in a flash

Boost your ticket resolution rate with global and micro automations that increase productivity.

Automations

Supercharge your customer support software

Save agent time and exceed customer expectations by automating manual tasks.

Extend your customer support software with your favorite apps

Our App Library
Our agents prefer Deskpro over other helpdesks because of the user-friendliness, clear interface, and technical flexibility. It’s greatly reduced response times and improved the user experience.
Nam NguyenDirector of Client Implementations

self-service support

Help your customers help themselves

Let customers conveniently self-serve information from a 24/7 accessible Help Center & Knowledgebase.

Deskpro helps you create, publish and manage all your support content from one place.

Manage multiple brands from the same interface

Provide support across different brands, products, services or audiences with unique user-facing Help Centers you manage within Deskpro.

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We currently support six different customers and use the Help Center for all of them so we have personalized branding for each of those customers.
Luke BryantCustomer Support Manager

customer relationship management

Discover what makes your customers unique

Give agents context with Deskpro's in-built CRM to help them provide the best support. Plus you can integrate it with your own CRM system.


Custom fields are the most flexible way to add extra information customer records. You can customize what data you want to show and see their previous interactions with your helpdesk.

Do more with your data

Analyze every helpdesk action and understand how happy your customers are in real-time.

Dashboard

Visualize the data and metrics that matter most to your organization on custom or in-built dashboards, you can create separate dashboards for your different brands, products, services or locations.

Custom Reports

Use simple DPQL query language to build and share custom reports with any helpdesk metrics you want, when you have the exact data you can find what works well and where you can improve.

Stat Builder

Run dynamic visualization reports using almost any helpdesk metrics and criteria you can imagine to build reports for your dashboards.

Ticket Satisfaction

Monitor customer satisfaction from satisfaction surveys or ticket feedback. Agents gain an understanding of their performance, where they do well and where there is room for improvement.

Great customer support is all about teamwork

Team up to resolve customer issues effectively with a support helpdesk that simplifies collaboration.

The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have used.
Darren BanfiSenior IT Security Analyst

Support software that keeps you in mind

Deskpro’s support helpdesk provides maximum functionality and is full of customizable components to help you create customer support experiences.

Labels

Help agents find answers faster when they search by assigning labels to tickets.

Ticket Filters

Show agents which tickets need actioning and sort them according to your goals.

Urgency Scores

Assign an urgency score to tickets so agents know what needs attention.

Attachments

Attach files to messages using simple drag and drop.

Permissions

Determine exactly what individual agents can see and do on the helpdesk.

Mobile Apps

Access the helpdesk directly from your favorite devices.

International Agent Interface

Equip international support teams with a helpdesk that they can understand.

Notifications

Control which helpdesk events notify you and your agents.

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