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customer support
Build real customer relationships
Elevate your customer support with Deskpro's comprehensive software. Streamline ticket management, enhance communication, and deliver exceptional experiences.
Internal Helpdesk Software
Help customers to help themselves
Deskpro keeps customers happy with access to 24/7 support content.
Create, publish and manage your self-service content from one place.
Self-Service Support
Allow customers to help themselves by offering them a library of resources.
Engage Customer Feedback
Keep customers updated by collecting and responding to your community.
Organize Your Content
Consolidate your content in one place and control what is viewable by whom.
Fully Integrated Helpdesk
Publishing and support capabilities on one single helpdesk platform.
Thousands of companies rely on Deskpro's publishing features
We've created a support Help Center and that's been a wonderful feature for our customers to use.Sarah KippernesHead of Support
The guides feature is one of my favorite things on Deskpro and our customers really love it too.Luke BryantCustomer Support Manager
50% of inquiries were questions people could answer themselves, making the implementation of a knowledgebase priceless.David BrooksManaging Director
Help Center
Manage all your content from one platform
Publish your support content onto a comprehensive, unified support platform. Reduce the workload placed on your agents and enable customers to find answers 24/7.
Configure different types of content across the Help Center to meet your needs. Host all your content on your Help Center, and customize the design and permissions to suit your requirements.
Help Center
Configure different types of content across the Help Center to meet your needs. Host all your content on your Help Center, and customize the design and permissions to suit your requirements.
Guides
Provide step-by-step walkthroughs for your customers with structured support guides, and let them self-serve information about your products or services.
Knowledgebase
Your knowledgebase gives customers in-depth information and answers to FAQs, ensure that your customers can find the answers they need quickly and easily.
News
Keep your customers up to date with the latest goings on with your products and organization by creating news posts, which can be subscribed to for notifications.
Community
Crowdsource ideas from your customers transparently; allow your customers see, comment and vote on the topics most important to them.
Files
Centralize the secure sharing and hosting of files. Host your essential files so they are available to your customers and agents to download 24/7.
Make finding the right answer easy for everyone
Reduce the effort using a Knowledgebase takes by helping customers find solutions to their problems quickly, the first time they access your content.
Let customers search your content in real-time
Intelligent search suggests relevant articles as the customer starts submitting a ticket, reducing the number of tickets raised.
Rich text editor makes creating content painless
Deskpro's editor lets you author content in plain text, no need for complicated markdown. Create content and publish it straight to your Help Center.
Delight customers with your publishing features
Improve the quality of your content by choosing a publishing platform that provides more than just a plain text document.
Glossary
Show definitions of terms to reduce confusion.
Attachments
Share and present formatted documents.
Feedback
Improve your content based on metrics.
Custom Fields
Add information fields to your content.
Embedded Media
Add context with inline videos and images.
PDF & Print
Enable downloads of formatted documents.
The right content for the right audience
With Deskpro you can make content available for internal and external users on the same Help Center; specify permissions to limit what content customers can view.
Creating documentation helps to prevent tickets being created in the first place.Luke BryantCustomer Support Manager
Interactive Help Center
Engage with customers through your Help Center
Keeping customers informed about your support content lets them self-serve more efficiently, increasing the efficacy of your support platform.
Promote collaboration with your customers
Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.
Your Knowledgebase is accessible everywhere
Customers can browse your Help Center content from the Messenger widget, wherever you embed it, making it easy for them to find answers to queries in a flash.
Ensure your customers never miss an update
Subscriptions allow customers to be notified via email of any new articles, changes and updates to the knowledgebase software.
Individual articles, categories and the whole Knowledgebase can be subscribed to, along with News and Community content.
We always refer people to our Knowledgebase with over 500 articles. Customers love that they can help themselves day or night and our agents love that it reduces the number of tickets we receive.Mike WrayPresident
Organize your content
Provide unique content for all of your products from one helpdesk
Align your Help Center with your branding using Deskpro's intuitive editing and design tools to create familiar and consistent content and increase trust in your brand.
You can create unique support content across different user-facing Help Centers to provide support to multiple independent brands, products, services or audiences all managed from one helpdesk platform.
Multi-Brand
You can create unique support content across different user-facing Help Centers to provide support to multiple independent brands, products, services or audiences all managed from one helpdesk platform.
Localized Content
Create uniquely branded content for products and services based on the needs and preferences of a specific geographic region.
Departments
Set up individual Help Centers for different departments, office locations or teams. With unique content, permissions and helpdesk support managed in a single place.
Customize your Help Center to fit your brand
Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.
Publishing made easy
Author content using rich and easy-to-use HTML.
Moderate content with the ability to draft, approve, publish, and archive articles.
Solve any problem
When you are aware of how useful your content is then you can make informed decisions about revisions and improvements.
Feedback
Once your customers find the answers they need they can rate how helpful your content was so you know exactly how effective your Help Center is.
Reporting
You can report on the feedback you receive on your Help Center content which helps you to know where improvements or more clarity is needed.
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.Matt GoldfarbExecutive Director of Support
FULL INTEGRATION
Integrated knowledgebase software
Your Help Center content can solve customer and end-user questions. Creating an article once can solve an issue for hundreds of customers in the future with integrated knowledgebase software.
Turn common questions into new resources
Keep your Knowledgebase up to date and customers in the loop; while reducing tickets for your agents.
How else can Deskpro help your organization?
internal support software
Exceptional support begins with your own team
Internal ticketing system and internal support helpdesk software for organizations that care about happy employees.
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Nurture your leads. Close more sales.
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