Provide global support from your helpdesk with language assistance from Microsoft. Help agents handle unfamiliar languages with the Microsoft Translator helpdesk integration for Deskpro. Automatic translation allows you to provide fast, multi-language support to any of your customers across the globe.
Our Microsoft Translator integration helps your team to cover the gaps in language; understand incoming tickets in languages you don't speak. Distinguish a spam message from a sales inquiry.
Microsoft Translator supports 103 languages and language varieties from Arabic to Vietnamese, providing your agents with language abilities they need. The intelligent AI-based machine translator allows agents to send replies in the user's language.
Agents can write a ticket reply in a supported language, and translate it before sending. Machine translation isn't a substitute for an agent who speaks the language, but it's an invaluable tool. Setting up translation takes only a couple of minutes. Just sign up for the Microsoft Translator API, then install our app.
We don't charge you extra to use the Microsoft Translator app, or limit it to a premium price plan. Translate up to 2 million characters per month with a free Microsoft Translator API subscription.
Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.
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