Build a legendary IT helpdesk
Maximize efficiency and supercharge your support with helpdesk software for IT teams
Discover why IT teams love Deskpro
Built by IT experts, for IT experts
Running an efficient IT support team means your agents have to be nothing short of technical whizz kids. You need software that allows agents to track complex incidents and tickets, whilst delivering outstanding service to clients.
Deskpro is built with IT teams in mind. Manage all your customer interactions, across all channels, from one single helpdesk. Whether you need your team to adhere to stringent ITIL processes or simply want to maximize efficiency - Deskpro makes great IT support a breeze.
Promote efficient self-service with access to round the clock information.
Manage internal processes with powerful tools.
Understand team performance and user behavior.
Apps & Integrations
Does adhering to a tightly defined set of processes supported by a number of wide-ranging applications sound familiar? We thought so. Then it follows that any new software investments require serious consideration regarding their ability to integrate and complement your existing IT infrastructure.
Deskpro is loved by both end-users and IT. Our software is built to align and integrate with existing applications that are crucial to success. Whether it's our easy-to-use app and widget framework, or our full-featured API for developers, we make integrating your helpdesk as easy as possible.
How seamless integration can streamline your helpdesk
Full REST API
Developers can effortlessly create, retrieve, and update helpdesk data.
Apps by the dozen
Our library of bespoke helpdesk apps and integrations means you can pull information from other apps.
Create your own apps
Create automatic triggers which respond to events within your helpdesk with webhook actions.
It's your helpdesk
Sometimes you need full control over your helpdesk software. That's why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.
Unlike other leading helpdesk solutions, Deskpro can be deployed on your own server infrastructure or as a fully hosted Cloud service. We're confident you know what's best for your organization.
Why an On-Premise solution might fit your organization
Deskpro On-Premise means you're in charge of your data backup policy - with complete control over access.
Host your helpdesk on a particular domain or subdomain.
Deskpro On-Premise can be hosted on multiple servers for performance and availability.
Deskpro can work behind your firewall; allowing access to users who log in using your secure network.
Deskpro can be easily installed and maintained on any web server combination that runs PHP.
Let us take care of you
With Deskpro Cloud we will help run your helpdesk from secure data centers and take care of all the backups, updates, security patches and bandwidth costs.
We will keep your system up to date automatically allowing you to provide the best service possible for your organization.
Why Cloud might be the best solution for your organization
One size fits all
Deskpro Cloud is a great solution for organizations of all sizes whether you're a small company without a specific IT staff or a large company that wants to minimize the amount of servers you manage.
With a server that stays up-to-date with every new feature and improvement; made so that you will always be in a position to supply your customers with the best support possible.
Safe and secure
Deskpro follows the best security measures to ensure your helpdesk data stays confidential, you also have full control over all of your security settings to protect your server.
Keep track of your data
Our Cloud solution will automatically back up all your data to disks in multiple locations ensuring that data is kept safe and easy to manage.
I would recommend Deskpro to any software company because it's such a natural fit, especially when it’s a growing company and has many products like we do.
Help users help themselves
Supporting users effectively and efficiently means providing fast answers to common questions. You need to provide as many opportunities as possible to find the answers to their own problems, without impeding upon precious agent time.
Spend less time on password resets and common IT questions with our intuitive self-service help center and knowledgebase. Our customizable help center makes quality support readily available for customers, and significantly increases agent productivity.
How can a knowledgebase make your service more efficient?
Frequently answered questions
Your customers can refer to the knowledgebase for answers to common problems, whenever.
Encourage self-service by automatically suggesting articles aligned to ticket issues.
Users can quickly find articles in the knowledgebase - quickly resolving their own queries.
Integrate your brand and website design with your support help center.
Link or turn tickets into pending articles, instantly populating the article with the content from that ticket.
Make your helpdesk work for you
It might feel like your IT teams spend all day answering the same issues over and over again, with Deskpro you are able to automate actions within your ticketing system to help streamline common queries with fast responses. Giving your agents more time to handle more complex tasks and increasing their efficiency helps your team provide better support for your customers.
Deskpro lets you apply triggers and escalations to your tickets to quickly organize new tickets and get them to the correct department. With tools that allow you to quickly input common responses at the click of a button your wait times and the demand placed on your agents will be reduced.
Why is automation so essential for your helpdesk?
Boost agent productivity
Automation helps your agents handle more tickets in a period of time, this helps your organization maintain a high turnover of ticket responses.
Automation doesn't have to mean losing personalization; automated responses will transpose information about your customers helping you to maintain good customer relationships.
Keep agents informed
Being able to assign agents to follow tickets and send them notifications about the status of tickets ensures that nothing falls through the cracks.
Make your data work for you
Improve your customer service with analytical insights that clarify your team's performance. Deskpro allows you to design any kind of report to help you understand your service in more depth, being able to arrange recurring updates on these reports provides consistent data updates to help you improve your own support service.
In-depth reporting capabilities at the touch of a button
Fully customizable reports provide quick access to the information you need, these can be combined to display departmental performance and to help you track important statistical behaviors in the organization.
Regulate your performance
Equip your server with SLAs to track the success rates of your helpdesk, identifying where issues arise can provide explanations for issues in your support team.
Accurately understanding what is working for you customers helps you to improve your service.
We are now heavily dependent on the reporting in Deskpro. It allows us to keep a track of everything that is going on with the support team.
Senior IT Consultant
We're always here to help you and your team
When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.