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Customer Stories

You’re in good company.

We're proud that the world's leading organizations rely on our helpdesk software for outstanding customer service and support.

Garmin
CAT
Microsoft
NHS
Apple
P & G
Samsung
NEC
Hotel Chocolat
Arrow
AON
Weetabix
Sony
BitDefender
University of Pennsylvania
Vodafone
Volkswagen
HMRC
Odeon
Siemens
Freelancer

We heavily vetted several applications and found Deskpro was the right choice as it could support our multiple branding needs at a flat price.

Matt GoldfarbExecutive Director of Technical Product

We’re a cutting-edge university, so we want the systems we use to reflect our innovative values.

Kimberley ByrdDirector of Academic and Computing Support

After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.

Gareth EdeyTechnology & Support Manager

98%

Client retention rate

20x

Improvement on average resolution

80%

15 minute SLA success rate

Great product, awesome and affordable. Implementation was quick and easy to implement.

Steve Lam HangTechnical Support Manager

It's the perfect environment to ensure our customers and agents are satisfied - all at fantastic value too. Ten out of ten.

Jason VoiceIT Helpdesk Leader

The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have used. It means we don't have to train the staff as much - and use Deskpro instead of doing a three-day training course. It's been a really good move. I can't fault Deskpro.

Darren BanfiSenior IT Security Analyst

All Customer Stories