The future of help desk is human
Deskpro gives your CS, HR, Ops, and IT teams full visibility, smart routing, and AI that makes agents faster, not redundant. Cloud or self-hosted, on your terms.
Less manual work, more time for the tickets that matter
From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers. Deskpro automates the work that shouldn't be manual. Set it up once and let it run.
Shape Deskpro around the way you work
Custom fields, ticket forms, statuses, and layouts for each department. Configure how every team works without writing code.
Answers before the ticket
A branded knowledge base and guides that answer repeat questions, with articles suggested as customers type.
AI that makes agents faster
Ticket summaries, suggested replies, and article drafts inside the agent view. Agents review and send every response.
See what's happening in every queue
Built-in reports on volume, SLAs, and agent performance, plus a query builder for anything custom.
Connect the tools your team already uses
Link Deskpro to your CRM, dev, chat, and billing tools, or build your own with the API and apps framework.
One inbox for every conversation
Email, forms, voice, SMS, chat, Slack, and Teams. Bring every conversation into Deskpro, so your team can focus on helping people not chasing messages.
Email18
Forms6
Voice4
SMS5
Chat9
Slack3
Teams2SMSRoutingCS✓ ResolvednowVoiceRoutingCS✓ Resolved3 minFormsRoutingIT✓ Resolved9 minEmailRoutingCS✓ Resolved16 minTeamsRoutingIT✓ Resolved31 minSlackRoutingCS✓ Resolved42 minChatRoutingCS✓ Resolved1 hrSupport teams that found their fit
See how our global customers deliver better support, their way.
Read the story“Deskpro took our customer support capabilities and tripled our capacity overnight; it drastically enhanced what we can do.”
With 25 years building and supporting help desks.
We know what works.
Behind Deskpro is a team that spent 25 years thinking about one thing: how to make support teams better at their jobs.
Our own support team are rated 4.5 stars on G2 by the people who'd know.
