DeskPRO is the helpdesk platform for 21st century organizations.
Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable.
Your choice of Cloud Helpdesk or On-Premise Helpdesk.

Making helpdesk software for over a decade
13 Years
Established 2002

DeskPRO makes your customers happy

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Who's Already Using DeskPRO?

The world's largest organizations trust DeskPRO to manage their customer support at scale.


DeskPRO helps you make happy customers

Our customers have used DeskPRO to make hundreds of millions of customers happy.

Why a helpdesk?

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Why DeskPRO?

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The Helpdesk Platform Trusted by Large Organizations...

After an exhaustive search (for a helpdesk solution) we found that DeskPRO provided the most functionality at an appropriate cost. We have been pleased with how intuitive the system is: setup was extremely rapid and we have been able to quickly customize to meet our evolving business demands.

Working with DeskPRO’s technical team is always a wonderful experience. They are quick to answer any questions we have and address our concerns promptly.

Evie Brown, Helpdesk Manager

DeskPRO has provided Pure with all the tools necessary to handle our end-user communications efficiently and quickly. Our technician response speeds are up due to the ease of use of DeskPRO’s agent interface, and our incoming quantities are down due to the efficient self-service nature of DeskPRO’s customer front end Knowledgebase.

Justin Voice, Technical Support Manager

I simply want to send a note of thanks to you and your team for the excellent support we have received throughout our testing and pilot phases with DeskPRO. Your support team is clearly extremely talented, and I truly appreciate the prompt and helpful customer service we are receiving. The system suits our needs and our agents really enjoy using it!

Chris Re, Systems Administrator

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... And Small Growing Teams

Small teams get the power of DeskPRO in an easy to use package at an affordable price.

We are about 3 months in to using DeskPRO (about 500 tickets) and loving it!

Kenny Young, Software Engineer

One more question. Is there anything you CAN’T do with this system? LOVE IT!

Brian Ladd, IT Director

Just wanted to say that we have really configured our new DeskPRO installation.  Honestly - great software - glad we made the choice to purchase this product.

Rudy Pancaro, CEO

Why DeskPRO is also perfect for small teams

Your choice of deployment

DeskPRO Cloud

  • Managed by the experts
  • Up and running in 5 minutes
  • No server administrator costs
  • Automatic updates
  • Multi-location data backups
  • Use your existing email accounts and domain
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or

DeskPRO On-Premise

  • Managed on your infrastructure
  • Data under your control
  • Full source code
  • Deploy to bare metal, private VM or services like EC2 & Azure
  • Simple to install
  • One-click updates
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Beautifully designed helpdesk software for everyone

DeskPRO is purpose-built to make your customer support better.

www.deskpro.com
User type: Agent

DeskPRO for Agents

Real-time collaboration

It's easy to track who's responsible for a ticket and what the current status is. See other agents' previous messages and instantly see when they're replying. You'll never go back to email.

Instant context

The full history of a ticket and the user's previous interactions with the helpdesk are at your fingertips. No need to search through previous emails or make the user explain the problem again.

Productive interface

Answer common questions with a stored snippet or a pre-written Knowledgebase article. Run multiple actions with macros, or apply mass actions to dozens of tickets at once.

Learn more about DeskPRO Agent features
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DeskPRO Features

Features by use case

Features by role

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Customer testimonials

Organizations of all sizes and types - from major enterprises to local government - are discovering the benefits of DeskPRO.

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