DeskPRO is the helpdesk software for 21st century organizations.
Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable.
Your choice of Cloud Helpdesk or On-Premise Helpdesk.

Making helpdesk software for over a decade

13 Years

Established 2002

DeskPRO makes your customers happy

learn more

Start your free DeskPRO trial

No credit card required 30 second setup

www.deskpro.com

Get the mobile apps

Get DeskPRO updates by email

Best customer service & support articles
1-2 emails per month
No spam! 1-click unsubscribe

We've helped people like you make hundreds of millions of customers and end-users happy.

Why helpdesk software?

Manage customer communication as tickets
Work together smoothly as a team
Help customers help themselves
See customer history at a glance
Track response times and customer satisfaction

Learn more

Why DeskPRO?

Designed with over 13 years of experience
Advanced interface makes helping customers easy
Trusted by big names and small enterprises alike
Great value pricing, with no hidden extras
Fast, friendly support from the DeskPRO team

Learn more

Your choice of deployment

DeskPRO Cloud

Managed by the experts
Up and running in 5 minutes
No server administrator costs
Automatic updates
Multi-location data backups
Use your existing email accounts and domain

Compare to On-Premise Free Trial

DeskPRO On-Premise

Runs on your infrastructure
Total control of data
Full PHP source available
Deploy to bare metal, private VM or services like EC2 & Azure
Simple to install
One-click updates

Compare to Cloud Download Demo Buy License / Get Quote

Beautifully designed helpdesk software for everyone

DeskPRO is purpose-built to make your customer support better.

for Agents

People who solve problems

for Users

Your customers or end-users

for Managers

Supervise agents & monitor helpdesk

for Admins

Configure & maintain helpdesk

www.deskpro.com

DeskPRO for Agents

Instant context

All communication about an issue is unified with our ticketing system. No need to search through previous emails or make the user explain the problem again. See all of a user's previous interactions with the helpdesk instantly.

Real-time collaboration

It's easy to track who's responsible for a ticket and what the current status is. See other agents' previous messages and instantly see when they're replying. You'll never go back to email.

Productive interface

Answer common questions with a stored snippet or a pre-written Knowledgebase article. Run multiple actions with macros, or apply mass actions to dozens of tickets at once.

Learn more about DeskPRO Agent features

DeskPRO Features

Tickets & Email
Get customer emails out of your inbox and into a purpose-built ticketing system that makes it easy to track status and history.
Apps & API
DeskPRO comes with ready-made apps to integrate with the software you already use, and can be extended by your developers.
Chat
Fully-integrated live chat with better features than dedicated chat products.
Knowledgebase & Portal
Offer a web portal that's there to help, 24/7. Easily publish how-to guides and FAQs to enable self-service.
CRM
Built-in Customer Relationship Management gives you easy access to each user's history with the helpdesk.
Automation
Make your helpdesk work for you. Enforce business rules, track SLAs and much more with DeskPRO's powerful automation system.

Customization
DeskPRO is used by all kinds of organizations because of its unrivalled flexibility. Fully customize every aspect of the helpdesk.
Mobile
Keep your helpdesk in your pocket with smartphone apps for Android and iOS, plus SMS notifications.
Reports
Built-in reports give you quick access to key performance indicators. Powerful custom queries deliver precise answers.
Feedback
Crowdsource ideas. Users submit and vote on suggestions, so the best ideas bubble to the top.
Website Integration
Embed helpdesk features like live chat and ticket forms on your own site.
Authentication & SSO
Simplify account management by letting your agents and/or users log in with credentials from external services.

Teamwork
Our unique real-time interface helps agents work together when seconds count. It's always clear who's handling each ticket.
Language
Engineered from the ground up to be international. Support for 20+ languages.
Security & Trust
Our Cloud service uses bank-level security to keep your data safe. Run DeskPRO On-premise for complete control.
Productivity
Handle repetitive tasks in seconds with macros and snippets.
Multi-Channel
Users can contact the helpdesk through live chat, email, through the user portal or directly from your website.
Billing & Time Log
Agents can easily track time spent on each ticket, or record billable charges.

Features by use case

Enterprise
Big names like Tumblr, Microsoft and Xerox use DeskPRO to handle support at scale.
Small Teams
We don't lock useful features behind "premium" pricing, so small teams get the full power of the DeskPRO platform.
E-Commerce
Integrate DeskPRO with your online store. Use our live chat to answer last-minute questions and prevent abandoned shopping carts.
IT Service Desk
DeskPRO's flexibility makes it ideal for IT service desk use. Capture the right information for each ticket. Implement ITIL or other frameworks.

Features by role

Agent
See how DeskPRO is designed to make life easier for your support staff and enable them to focus on the customer.
User
Your customers or end-users will benefit from faster, more accurate support, plus an optional self-service portal and live chat.
Manager
Learn how managers and supervisors can track helpdesk and agent performance and improve productivity.
Admin
Industry-leading flexibility means you can configure your helpdesk to meet the needs of your organization.
Developer
DeskPRO is designed with extension and automation by developers in mind. Learn about our API, app framework and other developer-friendly features.

DeskPRO is the helpdesk software for 21st century organizations. Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable. Your choice of Cloud Helpdesk or On-Premise Helpdesk.

Get DeskPRO updates by email

DeskPRO helps you make happy customers

We've helped people like you make hundreds of millions of customers and end-users happy.

Why helpdesk software?

Why DeskPRO?

The Helpdesk Platform Trusted by Large Organizations...

... And Small Growing Teams

Your choice of deployment

DeskPRO Cloud

DeskPRO On-Premise

You've been subscribed!

for Agents

People who solve problems

for Users

Your customers or end-users

for Managers

Supervise agents & monitor helpdesk

for Admins

Configure & maintain helpdesk

DeskPRO for Agents

Instant context

Real-time collaboration

Productive interface

DeskPRO for Users

Web portal

Live chat

Unite your channels

DeskPRO for Managers

Enterprise-grade reporting

Divide up workload

Monitor agent performance

DeskPRO for Admins

Cloud or self-host

Flexibility & integration

Powerful automation

DeskPRO Features

Features by use case

Features by role

Get a 21st century helpdesk for free!

DeskPRO is the helpdesk software for 21st century organizations.
Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable.
Your choice of Cloud Helpdesk or On-Premise Helpdesk.