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Internal Support

Exceptional support begins with your own team

Give your company an internal ticketing helpdesk system that delivers first-rate support and improves employee happiness.

Simplify Internal Support

Upgrade internal communications with enhanced employee collaboration tools.

Self-Service Support

Offer employees a library of resources to self-manage issues available 24/7.

Integrate Your IT Suite

Integrate your current infrastructure with Deskpro for a seamless workflow.

Secure Employee Data

Provide safe communication with full control over data access and storage.

Multi-Channel Helpdesk Software

Manage your internal requests seamlessly

Managing internal requests is simple with an intelligent platform. With Deskpro keeping internal service requests organized is straightforward, no matter how your employees contact you.

Email

Every request and conversation is owned, transparent, and resolvable.

Chat

Connect with your staff and resolve issues in real-time on live chat.

Social

Provide support and resolve employee requests seamlessly, on a platform they trust.

Voice

Make supporting staff on the phone simple with intelligent call center software.

Forms

Dynamic forms capture the relevant information your agents need to solve any issue.

Capture information with custom forms

Gather precise information about an issue with one form that changes dynamically based on responses and route it straight to the relevant agents.

Custom fields

Create bespoke forms for any purpose by combining custom and built-in fields.

Department forms

Auto-route tickets to the right teams by linking forms to departments.

Data formats

Define the data you receive with broad, custom form field types.

Embeddable forms

Embed forms onto your web pages, Help Center, and add it into live chat.

Global teams rely on Deskpro as their internal ticketing system

We direct staff to the Help Center instead of sending us an email because there are specific questions they have to answer and this way we can drive responses.
Nick MartunasIT Manager
We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.
Colin JonesIT Specialist
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.
Brad CraleySenior Systems Admin
Our Customer Stories

Streamline internal processes with Deskpro

Our HR helpdesk software for internal teams brings support requests together into an intuitive interface.

Maximize the impact of your resources and improve internal helpdesk efficiency.

Intuitive software will power your IT department

Our IT ticketing software lets you track complex incidents and tickets and deliver outstanding service.

Manage your interactions across every channel from one helpdesk.

Boost communication with collaborative tools

Deskpro enables your agents to collaborate remotely with ease. Numerous internal helpdesk software features are created to reduce blockers and ensure your agents can work efficiently.

Tasks

An in-built task management system equips your HR department with a fully functioning training tool; assign new employees tasks as they get to grips with their roles.

Approvals

Keep requests moving forward and reduce administrative bottlenecks. Stop requests getting lost and guarantee the right people see what they need to approve and when.

Problems & Incidents

Company-wide issues can lead to a flood of tickets; if a coffee machine breaks or employees can't log in to a system. Deskpro links each ticket to a problem to identify widespread issues and prioritize repairs.

I would recommend Deskpro to any software company. It's such a natural fit, especially for growing companies that have many products like we do.
Mike WrayPresident

Supercharge your internal ticketing system

By giving your agents dynamic automation tools, it helps them increase the efficiency, quality and consistency of your support.

Productivity tools increase agent efficacy

Save time by eliminating repetitive and routine tasks. Tools in Deskpro bolster the quality of your support and help your staff exceed expectations.

Great support is all about teamwork

Provide you agents with the tools they needs to collaborate on support issues with ease. Your employees can team up to resolve tickets effectively and efficiently with an open and collaborative internal ticketing system and helpdesk.

Agent Instant Messaging

Agents can have discussions via group chat or one on one in real-time through Deskpro, reducing the need for third party messaging tools.

Internal Notes

Use @mentions to ask for help, discuss, and make support decisions all within a single ticket protected from customer view.

We chose Deskpro because we wanted a helpdesk that gives us the flexibility to improve productivity and provide a human element to our support.
David BrooksManaging Director

Help Center

Convenient self-service support

Publish your support content on a comprehensive, unified platform. Simultaneously, reducing the workload placed on internal agents and enabling employees to find answers easily 24/7.

Help Center

Host your support documentation on your Help Center platform, available to your staff 24/7. Configure your content, customize design and permissions access to make it work for your organization.

Guides

Provide a step-by-step walkthrough for your employees with structured support guides so they can self-serve information about new processes or services.

Knowledgebase

Provide your employees with in-depth information and answers to FAQs all in one place to ensure anyone searching for answers can find them quickly.

News

Keep employees up to date with the latest goings on in your company by creating news posts, which can be subscribed to for notifications.

Community

Crowdsource ideas from your employees and agents transparently; allow employees to see, comment and vote on topics most important to them.

Files

Centralize the secure sharing and hosting of files. Host your essential files so they are available to your employees and agents to download 24/7.

Understand how helpful your content is

Know what content your employees actually find useful and what needs improving.

Ensure content reaches the right audience

Control access to each level of your Help Center; from entire branded Help Centers, to specific published content, determine exactly what is available for who.

Multi-Brand

Access your support platform across separate departments, offices, or brands through different user-facing Help Centers, each with unique content, linked and managed through one helpdesk.

Localized Content

Create unique user-facing Help Centers to reflect different geographic regions through languages, different time zones, and even different agent teams to manage each region.

Help Center Permissions

Unique content permissions determine what employees can view on the Help Center. Create internal knowledgebase processes such as employee training guides or FAQ articles for HR questions.

Finding the right answers is easy

Create an article once, that solves an issue for hundreds of employees in the future. Help your employees quickly search for solutions without needing to raise a ticket.

Ticket Deflection

Reduce pressure on your internal support team by automatically suggesting relevant articles to employees when they go to submit a ticket.

Instant Search

Give employees instant answers with powerful search across the whole Help Center, intelligent search suggests relevant content as they're typing.

We've created a support Help Center and that's been a wonderful feature for our customers to use.
Sarah KippernesHead of Support

Integrations

Integrate Deskpro with your current tech stack

Deskpro internal support software integrates with popular apps and tools that thousands of internal support teams use on a daily basis.

Add essential apps into your workflow

We have a bespoke app library to allow your current IT infrastructure to integrate with your internal ticketing system and helpdesk.

Add Your Apps

Integrate the apps your team already uses into your helpdesk.

Full REST API

Build out your own custom automations with our powerful API.

Built-in Apps

Benefit from Deskpro's app library with 1000+ integrations.

App Framework

Easily code your own apps using simple Javascript and HTML.

The API is so well built out in Deskpro that the things we can achieve with it are almost limitless.
Brian PolackoffVP of Sales

Know your employee data is secure

ISO27001

ISO27001

CSA

CSA

PCI

PCI

GDPR

GDPR

G-Cloud

G-Cloud

CREST

CREST

Cyber Essentials Plus

Cyber Essentials Plus

California Consumer Privacy Act

California Consumer Privacy Act

Choose where your data is stored

Cloud Internal Support Software

We run your cloud helpdesk from secure AWS data centers, choose where your data is stored in one of our primary data centers in the US, EU or UK. Enterprise customers can choose from any of the 16 AWS data center locations around the world.

On-Premise Internal Support Software

Run our PHP-powered helpdesk on your choice of infrastructure, by deploying On-Premise you have complete control over data access and storage.

Enable secure login with authentication sources

Deskpro supports 20+ authentication sources, including AD, LDAP, and Social accounts.

Simplify login processes for employees and maintain a secure support environment.

Single Sign On

Industry-standard SSO streamlines logins for employees signed into external accounts.

Password Policies

Define password settings for employees; set minimum lengths, forbid reuse, and more.

We use JIRA internally and Deskpro integrates really nicely with that which allows us to communicate with our teams properly.
Luke BryantCustomer Support Manager

Internal support software for creating first-class content

Deliver the best employee experience by improving the quality of your content. Highlight what's relevant and ensure your Help Center is equipped for self-service.

Permissions

Control who can access what content on your Help Center.

Search Words

Ensure important content is always included in the top of search results.

Related Content

Increase content discoverability so employees find relevant answers first.

Attachments

Attach files to messages using simple drag and drop.

Sub-Categories

Create a structured knowledgebase with unlimited sub-category nesting.

Subscriptions

Allow employees to subscribe and be notified via email of changes and updates.

Custom Fields

Define custom fields and flexibly add additional information to content.

Glossary

Display definitions of terms used across other content to reduce confusion.

How else can Deskpro help your organization?

for Support

Improve your personal relationships and keep your customers happy by providing faster & better quality support.

for Publishing

Help your customers to help themselves with a 24/7 self-service help center and knowledgebase. Collaborate on articles and reduce tickets by providing answers to FAQs.

for Sales & CRM

Pursue your prospects across every outreach channel and build workflows to close more sales, faster.