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customer support
Build real customer relationships
Elevate your customer support with Deskpro's comprehensive software. Streamline ticket management, enhance communication, and deliver exceptional experiences.
Internal Helpdesk Software
Exceptional support begins with your own team
Give your company an internal helpdesk software that delivers first-rate support and improves employee happiness.
Simplify Internal Support
Boost internal communication with enhanced collaboration tools.
Self-Service Support
Offer employees a library of resources to self-manage issues available 24/7.
Integrate Your IT Suite
Integrate your current infrastructure with Deskpro for a seamless workflow.
Secure Employee Data
Provide safe communication with full control over data access and storage.
Capture information with custom forms
Gather precise information about an issue with one form that changes dynamically based on responses and route it straight to the relevant agents.
Custom fields
Create bespoke forms for any purpose by combining custom and built-in fields.
Department forms
Auto-route tickets to the right teams by linking forms to departments.
Data formats
Define the data you receive with broad, custom form field types.
Embeddable forms
Embed forms onto your web pages, Help Center, and add it into live chat.
Global teams rely on Deskpro as their internal ticketing system
We direct staff to the Help Center instead of sending us an email because there are specific questions they have to answer and this way we can drive responses.Nick MartunasIT Manager
We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.Colin JonesIT Specialist
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.Brad CraleySenior Systems Admin
Streamline internal processes with Deskpro
Our HR helpdesk software for internal teams brings support requests together into an intuitive interface.
Maximize the impact of your resources and improve internal helpdesk efficiency.
Intuitive software will power your IT department
Our IT ticketing software lets you track complex incidents and tickets and deliver outstanding service.
Manage your interactions across every channel from one helpdesk.
Boost communication with collaborative tools
Deskpro enables your agents to collaborate remotely with ease. Numerous internal helpdesk software features are created to reduce blockers and ensure your agents can work efficiently.
An in-built task management system equips your HR department with a fully functioning training tool; assign new employees tasks as they get to grips with their roles.
Tasks
An in-built task management system equips your HR department with a fully functioning training tool; assign new employees tasks as they get to grips with their roles.
Approvals
Keep requests moving forward and reduce administrative bottlenecks. Stop requests getting lost and guarantee the right people see what they need to approve and when.
Problems & Incidents
Company-wide issues can lead to a flood of tickets; if a coffee machine breaks or employees can't log in to a system. Deskpro links each ticket to a problem to identify widespread issues and prioritize repairs.
I would recommend Deskpro to any software company. It's such a natural fit, especially for growing companies that have many products like we do.Mike WrayPresident
Supercharge your internal ticketing system
By giving your agents dynamic automation tools, it helps them increase the efficiency, quality and consistency of your support.
Productivity tools increase agent efficacy
Save time by eliminating repetitive and routine tasks. Tools in Deskpro bolster the quality of your support and help your staff exceed expectations.
Great support is all about teamwork
Provide you agents with the tools they needs to collaborate on support issues with ease. Your employees can team up to resolve tickets effectively and efficiently with an open and collaborative internal ticketing system and helpdesk.
Agent Instant Messaging
Agents can have discussions via group chat or one on one in real-time through Deskpro, reducing the need for third party messaging tools.
Internal Notes
Use @mentions to ask for help, discuss, and make support decisions all within a single ticket protected from customer view.
We chose Deskpro because we wanted a helpdesk that gives us the flexibility to improve productivity and provide a human element to our support.David BrooksManaging Director
Help Center
Convenient self-service support
Publish your support content on a comprehensive, unified platform. Simultaneously, reducing the workload placed on internal agents and enabling employees to find answers easily 24/7.
Host your support documentation on your Help Center platform, available to your staff 24/7. Configure your content, customize design and permissions access to make it work for your organization.
Help Center
Host your support documentation on your Help Center platform, available to your staff 24/7. Configure your content, customize design and permissions access to make it work for your organization.
Guides
Provide a step-by-step walkthrough for your employees with structured support guides so they can self-serve information about new processes or services.
Knowledgebase
Provide your employees with an internal knowledgebase full of in-depth information and answers to FAQs all in one place to ensure anyone searching for answers can find them quickly.
News
Keep employees up to date with the latest goings on in your company by creating news posts, which can be subscribed to for notifications.
Community
Crowdsource ideas from your employees and agents transparently; allow employees to see, comment and vote on topics most important to them.
Files
Centralize the secure sharing and hosting of files. Host your essential files so they are available to your employees and agents to download 24/7.
Understand how helpful your content is
Know what content your employees actually find useful and what needs improving.
Ensure content reaches the right audience
Control access to each level of your Help Center; from entire branded Help Centers, to specific published content, determine exactly what is available for who.
Access your support platform across separate departments, offices, or brands through different user-facing Help Centers, each with unique content, linked and managed through one helpdesk.
Multi-Brand
Access your support platform across separate departments, offices, or brands through different user-facing Help Centers, each with unique content, linked and managed through one helpdesk.
Localized Content
Create unique user-facing Help Centers to reflect different geographic regions through languages, different time zones, and even different agent teams to manage each region.
Help Center Permissions
Unique content permissions determine what employees can view on the Help Center. Create internal knowledgebase processes such as employee training guides or FAQ articles for HR questions.
Finding the right answers is easy
Create an article on your internal knowledgebase once, that solves an issue for hundreds of employees in the future. Help your employees quickly search for solutions without needing to raise a ticket.
Ticket Deflection
Reduce pressure on your internal support team by automatically suggesting relevant articles to employees when they go to submit a ticket.
Instant Search
Give employees instant answers with powerful search across the whole Help Center, intelligent search suggests relevant content as they're typing.
We've created a support Help Center and that's been a wonderful feature for our customers to use.Sarah KippernesHead of Support
Integrations
Integrate Deskpro with your current tech stack
Deskpro internal support software integrates with popular apps and tools that thousands of internal support teams use on a daily basis.
Add essential apps into your workflow
We have a bespoke app library to allow your current IT infrastructure to integrate with your internal ticketing system and helpdesk.
Add Your Apps
Integrate the apps your team already uses into your helpdesk.
Full REST API
Build out your own custom automations with our powerful API.
Built-in Apps
Benefit from Deskpro's app library with 1000+ integrations.
App Framework
Easily code your own apps using simple Javascript and HTML.
The API is so well built out in Deskpro that the things we can achieve with it are almost limitless.Brian PolackoffVP of Sales
Know your employee data is secure
ISO27001
CSA
PCI
GDPR
G-Cloud
CREST
Cyber Essentials Plus
California Consumer Privacy Act
Enable secure login with authentication sources
Deskpro supports 20+ authentication sources, including AD, LDAP, and Social accounts.
Simplify login processes for employees and maintain a secure support environment.
Single Sign On
Industry-standard SSO streamlines logins for employees signed into external accounts.
Password Policies
Define password settings for employees; set minimum lengths, forbid reuse, and more.
We use JIRA internally and Deskpro integrates really nicely with that which allows us to communicate with our teams properly.Luke BryantCustomer Support Manager
Internal support software for creating first-class content
Deliver the best employee experience by improving the quality of your content. Highlight what's relevant and ensure your Help Center is equipped for self-service.
Permissions
Control who can access what content on your Help Center.
Search Words
Ensure important content is always included in the top of search results.
Related Content
Increase content discoverability so employees find relevant answers first.
Attachments
Attach files to messages using simple drag and drop.
Sub-Categories
Create a structured knowledgebase with unlimited sub-category nesting.
Subscriptions
Allow employees to subscribe and be notified via email of changes and updates.
Custom Fields
Define custom fields and flexibly add additional information to content.
Glossary
Display definitions of terms used across other content to reduce confusion.
How else can Deskpro help your organization?
relationship building
Nurture your leads. Close more sales.
Boost customer support efficiency with Deskpro's CRM Helpdesk software. Streamline ticket management, automate workflows, and deliver exceptional service
Self-service content
Help customers to help themselves
Help your customers help themselves with a 24/7 help center. Deskpro helps you create, publish and manage all your self-service content from one place.