Jira

Our JIRA integration enables your support agents and engineers to work closely together and track issues with ease.

About Jira

Deskpro's Jira integration enables your teams to easily track issues and streamlines project management for your development teams.

You can provide support with powerful issue tracking tools, turn tickets into linked Jira issues or link existing tickets to single or multiple issues. The Jira integration includes Deskpro's rich automation features, so your helpdesk can respond automatically when new Jira issues or comments are added, or keep Jira users up-to-date with comments.

It's easy for your agents and developers to work together without having to leave their preferred app. Agents can see or add Jira comments from the agent interface, allowing them to collaborate with developers who use Jira - all without needing to leave Deskpro. Agents can reply to users, and create Jira comments or issues in one fell swoop.

Create triggers that run when a linked issue is updated or deleted. Make triggers respond to a new Jira comment, Jira status change, or when a new issue is linked to a ticket. The Jira app works alongside Deskpro automations to send comments to all Jira issues linked to a ticket.