Outlook was a nightmare. With Deskpro, I can run reports on pretty much anything, and keep an eye on how my team are doing in real-time.Andrew WeissDirector of LTL Operations
Discover why HR teams love to use Deskpro
Our agents prefer Deskpro over other helpdesks because of the user-friendliness, clear interface, and technical flexibility. It’s greatly reduced response times and improved the user experience.Nam NguyenDirector of Client Implementations
Our HR team really enjoys using Deskpro. It simplified a lot of their daily workflow by automating a large portion of their processesColin JonesIT Specialist
Whenever I've reached out to the Deskpro support team they've been very responsive. I've been very happy with their serviceAnthony CarterHead of IT
Internal helpdesk software for today's HR heroes
As human resource management challenges continue to evolve over the next few years, you need to invest in software that empowers you to make a real impact. Whether it's better recruitment processes or increasing employee engagement, there is more pressure than ever to deliver tangible value to the rest of your organization.
Our HR helpdesk software for internal teams brings together all HR support requests into a single, intuitive interface - regardless of whether it's over email, phone, or live chat. With Deskpro HR ticketing system, you can easily maximize the impact of your resources and improve internal helpdesk efficiency.
A single version of the truth for all employees.
Align HR with your helpdesk using rich analytical insights.
Utilize productivity tools to align HR processes with your helpdesk.
Invest in a secure helpdesk whichever deployment option you decide.
Support a digital workforce and enable your team to work anywhere.
Streamline internal processes and increase productivity.
Keep employees in-the-know
If employees have questions regarding any number of topics, ranging from appraisals to vacations, your team is usually first to get an email. Constantly managing thousands of common requests creates a significant challenge that self-service support can overcome.
Deskpro promotes self-service options, alleviating strain on your teams. Our HR ticketing software features a customizable self-service help center and knowledgebase, so employees have perennial access to everything they need to know. With our sophisticated content authoring and publishing tools, HR teams can focus on more impactful work, rather than tedious admin.
What your knowledgebase can do for you
Staff can refer to the knowledgebase for answers to common problems, whenever.
Encourage self-service by automatically suggesting articles aligned to ticket issues.
Your staff can quickly find articles in the knowledgebase and resolve their own queries.
Measure and improve your support by allowing your customers to provide feedback on your helpdesk.
Reveal valuable insights
Finding out how to better support your staff should never be difficult. Identifying exactly how your HR team needs to improve means investing in intelligent reporting tools, and making decisions based on data, instead of gut-feeling alone.
Deskpro arms you with the intel you need to improve. Our software allows you to accurately track the volume and nature of HR requests to find out what's driving traffic or your helpdesk, or ensure SLAs aren't slipping with our customizable and detailed reports.
How reporting enriches your HR ticketing system
Deskpro offers 150+ built-in and customizable reports that display data any way you like.
Improve agent performance with handy features like macros, snippets and mass actions.
Identify how to improve crucial support processes and workflows, reducing friction for everyone.
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.Brad CraleySenior Systems Admin
Get more done
Whether it's ensuring compliance and decreasing liability for the organization, or maximizing the value of employees and driving results, you own a wide range of business-critical responsibilities. However, a significant amount of your time is probably still spent on administrative tasks, like responding to common employee enquiries.
Deskpro streamlines HR function with powerful automation tools. Use macro actions, mass reply to tickets, or use triggers to align the internal helpdesk to existing HR processes. With Deskpro, it's easy to find time for more than just responding to emails.
How Deskpro can improve your productivity
Deskpro allows agents to communicate with each other within the helpdesk using IM and "@" mentions
Mass actions and macros allow agents to apply the same action to up to 50 tickets at a time.
Agents can use snippets to insert pre-written text with just a couple of clicks.
Use triggers and escalations to run dozens of automatic actions in response to events in the ticket life-cycle.
Agents can see exactly when tickets are approaching an SLA or getting stale, and are prompted to act.
We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.Colin JonesIT Specialist
Protect employee data
You have a legal obligation to protect personal employee information. This is why it's important to invest in software that takes confidentiality and security as seriously as you do. You need the peace of mind to focus on adding value to the business, rather than worrying about keeping data safe.
Deskpro has got your back. We offer both On-Premise and Cloud HR helpdesk deployments. Our cloud servers operate with state-of-the-art bank-level security technology, and can be hosted in either the EU or US. If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
Important security features that Deskpro offers
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
Deployment and maintenance of our servers is automated. Leading third-party protection minimizes security risks.
Don't have the resources to host your own server? Out cloud service is secure and reliable.
Define password policies, or restrict logins from untrusted IP addresses.
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.
HR Ticketing Software Mobile Apps
Support your staff on-the-go
Supporting a digital workforce means operating like one. Today's employees expect their support queries to be met almost immediately, and your team thrives on the ability to easily support staff from anywhere at anytime.
Deskpro is built for today's busy HR teams. Our HR ticketing system means you can manage your helpdesk from both Android and iOS apps, allowing your team to handle issues wherever they are.
How Deskpro's mobile capabilities make your HR helpdesk more convenient
Intuitive design to enable efficient and effective support direct from mobile.
Quickly sort or respond to multiple tickets from mobile with handy mass actions.
Effortlessly filter and order your tickets, and customize the appearance of the tickets list.
Employees can use live chat and knowledgebase to interact with your helpdesk directly from their mobile devices.
We're here to help you every step of the way
When you buy Deskpro you’re getting more than just software. Our team is there for you whatever you need, from regular software updates to support, training and advice.Meet our team
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.Steve SteelLead Network Engineer
We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.Chris EvansVP of IT Operations
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.Anthony CarterHead of IT
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad AmraouiSystems Engineer