A more human helpdesk
Support employees and staff with easy-to-use internal helpdesk software for HR teams
Outlook was a nightmare. With Deskpro, I can run reports on pretty much anything, and keep an eye on how my team are doing in real-time.
Andrew Weiss,Director of LTL Operations, eShipping
Discover why HR teams love to use Deskpro
Internal helpdesk software for today's HR heroes
As human resource management challenges continue to evolve over the next few years, you need to invest in software that empowers you to make a real impact. Whether it's better recruitment processes or increasing employee engagement, there is more pressure than ever to deliver tangible value to the rest of your organization.
Our HR helpdesk software for internal teams brings together all HR support requests into a single, intuitive interface - regardless of whether it's over email, phone, or live chat. With Deskpro HR ticketing system, you can easily maximize the impact of your resources and improve internal helpdesk efficiency.
Keep employees in-the-know
If employees have questions regarding any number of topics, ranging from appraisals to vacations, your team is usually first to get an email. Constantly managing thousands of common requests creates a significant challenge that self-service support can overcome.
Deskpro promotes self-service options, alleviating strain on your teams. Our HR ticketing software features a customizable self-service help center and knowledgebase, so employees have perennial access to everything they need to know. With our sophisticated content authoring and publishing tools, HR teams can focus on more impactful work, rather than tedious admin.
What your knowledgebase can do for you
Frequently answered questions
Staff can refer to the knowledgebase for answers to common problems, whenever.
Encourage self-service by automatically suggesting articles aligned to ticket issues.
Your staff can quickly find articles in the knowledgebase and resolve their own queries.
Measure and improve your support by allowing your customers to provide feedback on your helpdesk.
Reveal valuable insights
Finding out how to better support your staff should never be difficult. Identifying exactly how your HR team needs to improve means investing in intelligent reporting tools, and making decisions based on data, instead of gut-feeling alone.
Deskpro arms you with the intel you need to improve. Our software allows you to accurately track the volume and nature of HR requests to find out what's driving traffic or your helpdesk, or ensure SLAs aren't slipping with our customizable and detailed reports.
How reporting enriches your helpdesk
Information is beautiful
Deskpro offers 150+ built-in and customizable reports that display data any way you like.
Improve agent performance with handy features like macros, snippets and mass actions.
Understand your customers
Identify how to improve crucial support processes and workflows, reducing friction for everyone.
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.
Senior Systems Admin
Get more done
Whether it's ensuring compliance and decreasing liability for the organization, or maximizing the value of employees and driving results, you own a wide range of business-critical responsibilities. However, a significant amount of your time is probably still spent on administrative tasks, like responding to common employee enquiries.
Deskpro streamlines HR function with powerful automation tools. Use macro actions, mass reply to tickets, or use triggers to align the internal helpdesk to existing HR processes. With Deskpro, it's easy to find time for more than just responding to emails.
How Deskpro can improve your productivity
Two heads are better than one
Deskpro allows agents to communicate with each other within the helpdesk using IM and "@" mentions
Mass actions and macros allow agents to apply the same action to up to 50 tickets at a time.
Agents can use snippets to insert pre-written text with just a couple of clicks.
Automate the simple stuff
Use triggers and escalations to run dozens of automatic actions in response to events in the ticket life-cycle.
Agents can see exactly when tickets are approaching an SLA or getting stale, and are prompted to act.
We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.
Protect employee data
You have a legal obligation to protect personal employee information. This is why it's important to invest in software that takes confidentiality and security as seriously as you do. You need the peace of mind to focus on adding value to the business, rather than worrying about keeping data safe.
Deskpro has got your back. We offer both On-Premise and Cloud HR helpdesk deployments. Our cloud servers operate with state-of-the-art bank-level security technology, and can be hosted in either the EU or US. If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
Important security features that Deskpro offers
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
All bases covered
Deployment and maintenance of our servers is automated. Leading third-party protection minimizes security risks.
Don't have the resources to host your own server? Out cloud service is secure and reliable.
Define password policies, or restrict logins from untrusted IP addresses.
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.
Support your staff on-the-go
Supporting a digital workforce means operating like one. Today's employees expect their support queries to be met almost immediately, and your team thrives on the ability to easily support staff from anywhere at anytime.
Deskpro is built for today's busy HR teams. Our HR ticketing system means you can manage your helpdesk from both Android and iOS apps, allowing your team to handle issues wherever they are.
How Deskpro's mobile capabilities make your helpdesk more convenient
Intuitive design to enable efficient and effective support direct from mobile.
Quickly sort or respond to multiple tickets from mobile with handy mass actions.
Organize your helpdesk
Effortlessly filter and order your tickets, and customize the appearance of the tickets list.
Engage a digital workforce
Employees can use live chat and knowledgebase to interact with your helpdesk directly from their mobile devices.
We're always here to help you and your team
When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.