A more human helpdesk

Support employees and staff with easy-to-use internal helpdesk software for HR teams

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Outlook was a nightmare. With Deskpro, I can run reports on pretty much anything, and keep an eye on how my team are doing in real-time.
Andrew WeissDirector of LTL Operations

Discover why HR teams love to use Deskpro

Our agents prefer Deskpro over other helpdesks because of the user-friendliness, clear interface, and technical flexibility.
Nam Nguyen
Customer Experience Manager
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Our HR group really enjoy using it. It simplified a lot of their daily workflow and automated a large portion of their processes.
Colin Jones
IT Specialist
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I've reached out to the Deskpro support team a couple of times and they've been very responsive. I've been very happy with their service.
Anthony Carter
Head of IT
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Internal helpdesk software for today's HR heroes

As human resource management challenges continue to evolve over the next few years, you need to invest in software that empowers you to make a real impact. Whether it's better recruitment processes or increasing employee engagement, there is more pressure than ever to deliver tangible value to the rest of your organization.

Our HR helpdesk software for internal teams brings together all HR support requests into a single, intuitive interface - regardless of whether it's over email, phone, or live chat. With Deskpro HR ticketing system, you can easily maximize the impact of your resources and improve internal helpdesk efficiency.

Knowledgebase

Keep employees in-the-know

If employees have questions regarding any number of topics, ranging from appraisals to vacations, your team is usually first to get an email. Constantly managing thousands of common requests creates a significant challenge that self-service support can overcome.

Deskpro promotes self-service options, alleviating strain on your teams. Our HR ticketing software features a customizable self-service help center and knowledgebase, so employees have perennial access to everything they need to know. With our sophisticated content authoring and publishing tools, HR teams can focus on more impactful work, rather than tedious admin.

What your knowledgebase can do for you

Frequently answered questions

Staff can refer to the knowledgebase for answers to common problems, whenever.

Ticket deflection

Encourage self-service by automatically suggesting articles aligned to ticket issues.

Lightening-fast search

Your staff can quickly find articles in the knowledgebase and resolve their own queries.

Feedback loop

Measure and improve your support by allowing your customers to provide feedback on your helpdesk.

Reporting

Reveal valuable insights

Finding out how to better support your staff should never be difficult. Identifying exactly how your HR team needs to improve means investing in intelligent reporting tools, and making decisions based on data, instead of gut-feeling alone.

Deskpro arms you with the intel you need to improve. Our software allows you to accurately track the volume and nature of HR requests to find out what's driving traffic or your helpdesk, or ensure SLAs aren't slipping with our customizable and detailed reports.

How reporting enriches your helpdesk

Information is beautiful

Deskpro offers 150+ built-in and customizable reports that display data any way you like.

Drive performance

Improve agent performance with handy features like macros, snippets and mass actions.

Understand your customers

Identify how to improve crucial support processes and workflows, reducing friction for everyone.

Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.

Brad Craley
Senior Systems Admin
14 day free trial
No credit card required

Productivity

Get more done

Whether it's ensuring compliance and decreasing liability for the organization, or maximizing the value of employees and driving results, you own a wide range of business-critical responsibilities. However, a significant amount of your time is probably still spent on administrative tasks, like responding to common employee enquiries.

Deskpro streamlines HR function with powerful automation tools. Use macro actions, mass reply to tickets, or use triggers to align the internal helpdesk to existing HR processes. With Deskpro, it's easy to find time for more than just responding to emails.

Learn how Automations will boost your productivity

How Deskpro can improve your productivity

Two heads are better than one

Deskpro allows agents to communicate with each other within the helpdesk using IM and "@" mentions

reply_all

Reply all

Mass actions and macros allow agents to apply the same action to up to 50 tickets at a time.

Perfect reponses

Agents can use snippets to insert pre-written text with just a couple of clicks.

Automate the simple stuff

Use triggers and escalations to run dozens of automatic actions in response to events in the ticket life-cycle.

Exceed expectations

Agents can see exactly when tickets are approaching an SLA or getting stale, and are prompted to act.

We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.

Colin Jones
IT Specialist
14 day free trial
No credit card required

Security

Protect employee data

You have a legal obligation to protect personal employee information. This is why it's important to invest in software that takes confidentiality and security as seriously as you do. You need the peace of mind to focus on adding value to the business, rather than worrying about keeping data safe.

Deskpro has got your back. We offer both On-Premise and Cloud HR helpdesk deployments. Our cloud servers operate with state-of-the-art bank-level security technology, and can be hosted in either the EU or US. If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.

Important security features that Deskpro offers

Guaranteed uptime

Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.

All bases covered

Deployment and maintenance of our servers is automated. Leading third-party protection minimizes security risks.

Secure cloud

Don't have the resources to host your own server? Out cloud service is secure and reliable.

Maximum control

Define password policies, or restrict logins from untrusted IP addresses.

Safe hands

Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.

Mobile

Support your staff on-the-go

Supporting a digital workforce means operating like one. Today's employees expect their support queries to be met almost immediately, and your team thrives on the ability to easily support staff from anywhere at anytime.

Deskpro is built for today's busy HR teams. Our HR ticketing system means you can manage your helpdesk from both Android and iOS apps, allowing your team to handle issues wherever they are.

How Deskpro's mobile capabilities make your helpdesk more convenient

Simple interface

Intuitive design to enable efficient and effective support direct from mobile.

reply_all

Respond en-masse

Quickly sort or respond to multiple tickets from mobile with handy mass actions.

Organize your helpdesk

Effortlessly filter and order your tickets, and customize the appearance of the tickets list.

Engage a digital workforce

Employees can use live chat and knowledgebase to interact with your helpdesk directly from their mobile devices.

We're always here to help you and your team

When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.

Global Customer Support

Our helpdesk support experts are available 24/7 whenever you need it via:

Training & Advice

Help your team get the most from Deskpro with custom onboarding plans, certification exams, and bespoke product consultancy.

Get advice
Installation Services

Seamlessly switch between Cloud and On-Premise deployments and get help migrating your data into Deskpro.

Get in touch
Help Center

Take finding answers into your own hands with access to our comprehensive knowledgebase, guides and videos.

Help Center

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Phil

We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.

Steve Steel
Lead Network Engineer