Centralized employee support
Manage all HR requests and cases, including onboarding, across email, chat, and self-service portals in one secure platform.
Deskpro for HR
HR help desk and ticketing software for employee support
Transform HR case management with smart workflows, flexible permissions, and real-time dashboards that resolve requests, ensure confidentiality, and elevate every employee experience.
Why choose Deskpro as your employee help desk?
Deskpro is an HR help desk that keeps humans at the heart of your case management. It eliminates the chaos of shared inboxes by providing structured ticket management, internal collaboration features, unlimited workflow automations, and a centralized workspace for all employee requests. And with granular permissions and flexible deployment options, Deskpro lets you keep sensitive employee records secure.
Core HR help desk features
admin_panel_settings
Case management with privacy controls
Granular permissions, access controls, and audit trails ensure only authorized team members handle sensitive HR cases.
waving_hand
Onboarding and offboarding automation
Automated workflows for document collection, approvals, and compliance tracking streamline employee transitions and reduce errors.
ar_on_you
Self-service help center
Searchable knowledge base for instant access to FAQs, benefit details, and policy documents, reducing repetitive inquiries.
analytics
Customizable dashboards & reporting
Track trends, request volumes, and team performance with real-time dashboards and analytics.
speaker_notes
Custom SLAs for HR requests
Define response and resolution times for critical HR inquiries like payroll, performance, and onboarding, and ensure consistent service delivery.
Case Study
Randstad streamlined recruitment processes with support software
Randstad wanted an On-Premise solution that was easy to understand, quick to set up, and customizable.
Case Study
Launchpad improved its recruitment processes with Deskpro
Launchpad provides video-led HR technology to improve employment decisions. To ensure success, candidates using the system for the first time need quick answers. With Deskpro, Launchpad replies to over 80% of enquiries within just 15 minutes.
Case Study
ESWA serves its local elder community using Deskpro
The ESWA migrated to Deskpro to provide IT support for its staff and the elderly and disabled members of the community.
Frequently Asked Questions
What is an HR help desk?
An HR help desk is software that gives HR teams one central place to receive, manage, and resolve employee requests. Instead of tracking questions across shared inboxes and scattered internal channels, every request becomes a ticket your team can assign, prioritize, and collaborate on. Most HR help desks also include workflow automation for processes like onboarding and offboarding, a self-service knowledge base for common policy questions, and reporting that helps you track request volumes, response times, and team performance.
How is Deskpro different from other HR ticketing systems?
While many vendors steer HR teams toward AI chatbots that deflect employee requests, Deskpro is built for the cases that need human care: sensitive issues, complex multi-step workflows, and requests that require accountability and an auditable trail. You get unlimited automations to build workflows that match how your team works, granular permissions that keep payroll, legal, and whistleblowing cases separate, and flexible deployment options (cloud, VPC, sovereign cloud, or on-premise) so you can stay compliant with industry regulations and data protection requirements.
How does Deskpro improve HR team efficiency?
Deskpro automates repetitive HR tasks like time-off approvals, benefits queries, and onboarding support. HR teams focus on engagement, culture, and strategy instead of manual admin.
Can Deskpro integrate with our current HR tools?
Yes. Deskpro integrates with popular HR systems and apps via API or Zapier, connecting with HRIS, payroll, and collaboration tools for seamless workflows.
How does Deskpro protect sensitive HR data?
Deskpro offers enterprise-level data protection, including encryption, audit trails, and permission-based access. Choose cloud or on-premise hosting to meet internal compliance and privacy standards.
Does Deskpro support employee self-service?
Absolutely. Deskpro’s self-service portal allows employees to find answers, submit HR requests, and access policies 24/7, reducing ticket volume and empowering staff independence.
Is Deskpro suitable for organizations of all sizes?
Yes. Deskpro is scalable for small HR teams and global enterprises alike, offering flexible licensing, customizable workflows, and secure deployment options.
How does Deskpro help HR leaders measure success?
Custom reports and dashboards give HR leaders visibility into request volumes, response times, and satisfaction metrics, helping demonstrate HR’s strategic impact on the organization.