heading

Pricing

Providing amazing support is easy with Deskpro

Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform.

TeamMost Popular

All the features and tools you need to provide amazing support

$29

per agent/month

Cloud: Min 3 agents, paid monthly or annually

On-Premise: Min 10 agents, paid annually

Professional

Everything you need plus extended support and limits

$59

per agent/month

Cloud: Min 10 agents, paid monthly or annually

On-Premise: Min 10 agents, paid annually

Enterprise

Powerfully scale everything exactly to your needs with complete control

$99

per agent/month

Cloud: Min 25 agents, paid annually

On-Premise: Min 25 agents, paid annually

Home Office
NHS
HMRC
Apple
Microsoft
P & G
Garmin
BitDefender
Sony
AON
Volkswagen
NEC
Samsung
Airbus

Keep making a difference to the world

Education

Support all your students, staff, faculty and alumni

25% off

Non-Profit

Help your community members with affordable helpdesk software

40% off

Compare all features

Team
Professional
Enterprise
Account License

Minimum agents

3 / 10

10

25

Cloud Deployment

On-Premise Deployment

Annual billing per agent / month

$29

$59

$99

Monthly billing per agent / month

$36

$69

Annual only

Data Center Locations

US/EU/UK

US/EU/UK

Global

Multi-Accounts

3

Unlimited

Net 30 Payment

Custom Contracts

Product Support

Support hours

9am - 6pm

24/5

24/7

Help Center & Guides

Email Support

Live Chat Support

Phone Support

Named Account Manager

Custom Reports Support

Beta Features

Quarterly Healthchecks

Onboarding

Security Reviews

Support SLA

Agent Certification

$199 / agent

$99 / agent

Included

Uptime SLA

99.9%

99.99%

Product Previews

Sandbox

Custom Feature Development

Channels

Email

Forms

Live Chat

Voice

SMS

WhatsApp

Twitter

Facebook

Instagram

SOON
Email

Attachment Size

50MB

100MB

100MB

Contact Forms

Unlimited Email Addresses

Incoming Email Authentication

Automatic Email Archiving

Duplicate Email Detection

Email Rate Limiting

Email Ticket Replies

Email Templates

Outgoing Email Log

Email Abuse Prevention

Live Chat

Chat Departments

Chat Widget Embedding

Chat History

Custom Chat Fields

Multi-agent Chat

Multi-language Chat

User Blocking

Messenger

Chatbots

SOON
Forms

Dynamic Forms

Field Validation

Custom Form Layouts

Custom Fields

Voice

Agent Extensions

Auto Attendant & IVR

Call Distribution / Round Robin

Live Call Dashboards

Call-to-Ticket

Call Queues

Call Recording

Call Reports

Caller ID & History

Click-to-Call

Forwarding

In-Call Controls

Custom Greetings

Warm & Cold Transfers

Voicemail

Inbound & Outbound Minutes

Local & Toll Free Numbers

Out of Hours Routing

Social

WhatsApp

Twitter

Facebook

Instagram

SOON
Ticketing

Intuitive Agent Interface

Shared Inbox

Ticket Queues

Advanced Ticket Search

@Mentions

Multiple Agent Views

SLAs

Urgency Scores

Customizable Ticket Forms

Quick Ticket Actions

Agent Notes

Agent Notifications

Agent Ticket Permissions

Agent-only Ticket Fields

Multi-channel Tickets

Compulsory Fields

Custom Automatic Emails

Custom Ticket Fields

Custom Ticket Filters

Department Email Accounts

Departments

Duplicate Email Detection

Spam Prevention

Email Account Triggers

Ticket Subject Matching

Ticket Templates

Stars

Exporting Tickets

Labels

Lists

New Ticket Triggers

Non-Email Ticket Linking

New Reply Triggers

Outgoing Ticket Log

Autosave Ticket Drafts

Real-time List Updates

Ticket Deflection

Automatic Ticket Locking

Split Messages

Teams

Ticket Archiving

Ticket Assignment

Ticket Attachments

Ticket Categories

Add Followers to Tickets

Ticket ID Ref Code

Merge Tickets

Set Ticket Priority

Full Ticket Message History

Ticket Reply Drafts

Status Updates

Ticket Satisfaction

Billing Log

Time Log

Ticket Workflows

Automations

Auto Responder

Escalations

Follow Ups

Macros

Mass Actions

Snippets

Triggers

Round Robin

CRM

CRM Integrations

Custom Fields

Customer Profiles

Customer Roles

Domain Recognition

Ticket History

Usergroups

User History

Customization

Access Control

Custom FIelds

Notifications

Permissions

Usergroups

Custom Password Policies

Help Center

Multi-Brand

3

10

Unlimited

Category Nesting

Community (Forum)

Content Templates

Drag & Drop Builder

Dynamic Forms

Glossary

Guides

Files

Knowledgebase

News

Subscriptions

Ticket-to-Article

User Portal

SEO Readiness

Rich Text WYSIWYG Editor

Article Permissions

Category Permissions

Help Center Permissions

Helpfulness Ratings

Content Approvals

Unbranding

Theme Customization

Schedule Reviews

Schedule Unpublish

ITIL

Approvals

Change Management

Incident Management

Problem Management

Service Requests

Kanban View

SOON

Collections

SOON
Integrations

App Framework

Built-in Apps

Full REST API

API Rate Limit

20rps

50rps

100rps

Single Sign On

Zapier Integration

Two-Factor Integration

Localization

Content Translation

IP Address Filtering

25+ Language Packs

Multi-Brand

3

10

Unlimited

Auto Translate

Time Zones

Mobile Apps

iOS

Android

Reporting

Agent Activity

Custom Reports

In-Built Reports

Live Dashboards

Customizable Live Dashboards

Real Time Data

Ticket Satisfaction

Time & Billing

Query Language

Data Exports

Shareable Reports

Refresh Rate

10mins

10mins

10mins

Customer Satisfaction Surveys

Reporting Permissions

Search

Labels

Previews

Search Words

Ticket Deflection

Security & Compliance

ISO27001

CSA Star

GDPR

EU Standard Contractural Clauses

Cyber Essentials Plus

G-Cloud Framework

SOC 2 Type II

SOON

HIPAA

SOON

Optional add-ons

Onboarding Plan

We help you get your new helpdesk software up and running exactly how you want it with concierge onboarding.

$2495

Agent Training

Training is tailored to your exact needs, and delivered as product familiarization or in-depth training

$600

per session

Max. 10 agents per session

Agent Certification

Through in-depth video training, guides and a proctored exam, your agents can become Deskpro Certified helpdesk agents.

$149

per session

Installation

One of our technical experts will install Deskpro On-Premise on your chosen platform or internal infrastructure.

$600

On-Premise only

Onboarding, Training, and Certification are included as part of the Enterprise plan

Frequently Asked Questions