All the features and tools you need to provide amazing support
Cloud: Min 3 agents, paid monthly or annually
On-Premise: Min 10 agents, paid annually
All the essentials:
Cloud or On-Premise Deployment
Deskpro is available to deploy on Cloud (Powered by AWS) or On-Premise (self-hosted by you).
Email & Live Chat support available 9am - 6pm, Monday to Friday
Effortlessly track, prioritize and solve every single support email within a single ticketing system. Link multiple email accounts and shared inboxes.
Voice & SMS
Fully integrated call center solution built directly in your helpdesk & SMS ticketing.
All communication channels available: Email, Forms, Live Chat, Voice, SMS, WhatsApp, Twitter
Provide live chat conversations and messaging directly from your website, for fast real-time resolutions.
Increase the effectiveness and efficiency of your support teams, with intelligent helpdesk automation tools, workflows and routing.
Build a meaningful and accurate picture of every contact or end-user within your CRM ticketing system.
Customize the Deskpro platform so that it meets your organizations precise set-up requirements.
Give customers and end-users a 24/7 self-service content hub for knowledge management, that includes a knowledgebase.
1000+ Apps & Integrations
Built-in apps and integrations to connect your apps to your helpdesk, including Active Directory, Salesforce & Zapier.
Full REST API
Access to the Deskpro Full REST API.
Support multiple independent brands, products or services from one Deskpro helpdesk.
Provide multi-brand, multi-channel and multi-lingual support from a single helpdesk with fully complete language packs for both the admin and agent interface.
iOS & Android Apps
Deskpro has fully featured iOS and Android apps, with mobile specific shortcuts and actions to stay connected on the move.
Actionable reporting and analytics, with dashboards, stats and custom reports available to admins & managers.
Omni-channel search with advanced queries for agents, full Help Center search and ticket deflection.
Streamline managing agent work status and increase control over ticket assignment based on working hours and agent availability.NEW
View tickets and progress of issues with a visual workflow tracking kanban view and drag-and-drop cards.NEW
ISO 27001 Certified
ISO 27001 helps organizations to keep informational assets secure. An independent body has audited our compliance with this standard.
Core ITIL features and processes, including mass actions, internal notes, follow-ups and time tracking.
Data Center Choice (US/EU/UK)
Deskpro offers choice of deployment of Cloud accounts onto industry leading AWS data centers located in either the US, UK or EU. View Security page
Strengthen the access security of your helpdesk with Two-Factor Authentication for Email.
Provide pre-human support to your customers, with chatbots that work alongside your team to solve simple issues, fast.SOON