heading

Team Messaging

Team up on support with workplace IM

Resolve customer issues faster with internal instant messaging.

Deskpro's in-built team messaging app makes collaborative communication simple.

Effective Communication

Simplify teamwork with a team messaging app that makes effective communication effortless.

Increase Team Productivity

Make sure everyone is on the same page with clear and instant communication in your agent teams.

Engage your employees

A simple internal IM solution enables team coordination and friendlier communication.

Instant Internal Messaging

Chat with your team from the helpdesk

Deskpro's Instant Messaging function eliminates the need for alternative professional messaging services like Slack or Teams. Because your agents can operate entirely within the helpdesk, creating chats between themselves from within the agent interface.

Virtual workplace environment

The helpdesk feels like an extension of the workplace as friendly IM lets typical office interactions continue virtually.

Combined communication

Combine IM and support software into one interface to reduce reliance on other communication platforms.

Increase agent efficiency

Response times are quicker with IM than other inter-agent communication so tickets are resolved faster.

Integrate messaging services

If you do still need 3rd party messaging services these can be integrated into Deskpro easily.

I love that our staff can chat amongst themselves internally while chatting with a customer if they need support from a peer in-house.
John IssaDirector of Operations

team chat

Quickly share information with your team

Agents that need support from their team members can utilize the IM service to communicate with their department.

@ mentioning

Add an internal note @ mentioning a colleague where you need their help which will notify them with the ticket information.

Attachments

Send a ticket ID in a message to another agent that acts as a shortcut to the ticket when clicked.

group conversations

Turn group chats into productive discussions

Organize your discussions with different team chats to collaborate with multiple co-workers at once via group chats; so everyone gets the full context. Or update your agents at once with broadcast messaging.

The internal instant messaging is a great help. Obviously, we do communicate through tickets but if there is anything urgent you can jump on the instant messenger straight away.
Glenn JacksonIT Support Engineer

rich conversations

Give your team the thumbs up đź‘Ť

Use emojis, images, and gifs in your conversations.

Great for saving time, expressing emotions, clarifying a message, or just adding some personality to conversations.

Search your internal chats

Find specific conversations quickly

Organize your instant messaging and find specific information quickly with quick search features in your messaging interface.

Search makes hunting down a specific message thread or conversation with an agent easy.

Notifications

Personalize how you are notified

Notification Settings

Choose your own IM notifications, whether you want to be notified through email or just via the helpdesk.

Activity Status

See who is online on the helpdesk, if agents are logged in their IM avatar will show a green active status.

IM Interface

All your IMs show up as a number badge on the agents' name tag to let you know you have messages waiting.

We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.
Chris EvansVP of IT Operations
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Robert TankaHead of Technical Operations
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Matt GoldfarbExecutive Director of Support

Try Deskpro for your organization