Simplify teamwork with a team messaging app that makes effective communication effortless.
Make sure everyone is on the same page with clear and instant communication in your agent teams.
A simple internal IM solution enables team coordination and friendlier communication.
Instant Internal Messaging
Chat with your team from the helpdesk
Deskpro's Instant Messaging function eliminates the need for alternative professional messaging services like Slack or Teams. Meaning your agents can operate entirely within the helpdesk.
The helpdesk feels like an extension of the workplace as friendly IM lets typical office interactions continue virtually.
Combine IM and support software into one interface to reduce reliance on other communication platforms.
Response times are quicker with IM than other inter-agent communication so tickets are resolved faster.
If you do still need 3rd party messaging services these can be integrated into Deskpro easily.
I love that our staff can chat amongst themselves internally while chatting with a customer if they need support from a peer in-house.John IssaDirector of Operations
Quickly share info with your team
Agents that need support from their team members can utilize the IM service to communicate with their department.
Add an internal note and @mention a colleague to notify them when you need their help.
Send a ticket ID in a message to another agent that acts as a shortcut to the ticket when clicked.
Turn group chats into productive discussions
Collaborate with multiple co-workers at once via group chats; so everyone gets the full context. Or update your agents at once with broadcast messaging.
The internal instant messaging is a great help. Obviously, we do communicate through tickets but if there is anything urgent you can jump on the instant messenger straight away.Glenn JacksonIT Support Engineer
Give your team the thumbs up 👍
Use emojis, images, and gifs in your conversations.
Great for saving time, expressing emotions, clarifying a message, or just adding some personality to conversations.
Search your internal chats
Find any conversation quickly from the app
Organize your instant messaging and find specific information quickly with quick search features in your messaging interface.
Personalize notifications to suit you
Choose your own IM notifications, whether you want to be notified through email or just via the helpdesk.
See who is online on the helpdesk, if agents are logged in their IM avatar will show a green active status.
All your IMs show up as a number badge on the agents' name tag to let you know you have messages waiting.
We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.Chris EvansVP of IT Operations
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad AmraouiSystems Engineer
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.Robert TankaHead of Technical Operations
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.Matt GoldfarbExecutive Director of Support