Effective communication
Simplify teamwork with a team messaging app that makes effective communication effortless.
team instant messaging
Team up on support with workplace IM
Resolve customer issues faster with internal instant messaging. Deskpro's in-built team messaging app makes collaborative communication simple.
Increase team productivity
Make sure everyone is on the same page with clear and instant communication in your agent teams.
Engage your employees
A simple internal IM solution enables team coordination and friendlier communication.
Instant Internal Messaging
Chat with your team from the help desk
Deskpro's instant messaging function removes the need for support agents to rely on alternative professional messaging services like Slack or Teams. Meaning your agents can operate entirely within the help desk.
Virtual workplace
The help desk feels like an extension of the workplace as friendly IM lets typical office interactions continue virtually.
Combined communication
Combine IM and support software into one interface to reduce reliance on other communication platforms.
Increase agent efficiency
Response times are quicker with IM than other inter-agent communication so tickets are resolved faster.
Integrated messaging
If you do still need 3rd party messaging services, these can be integrated into Deskpro easily.
team chat
Quickly share info with your team
Agents that need support from their team members can use the IM service to communicate with their department.
- alternate_email@mentions
Add an internal note and @mention a colleague to notify them when you need their help.
- attach_fileAttachments
Send a ticket ID in a message to another agent that acts as a shortcut to the ticket when clicked.
group conversations
Turn group chats into productive discussions
Collaborate with multiple co-workers at once via group chats; so everyone gets the full context. Or update your agents at once with broadcast messaging.
rich conversations
Give your team the thumbs up 👍
Use emojis, images, and gifs in your conversations.
Great for saving time, expressing emotions, clarifying a message, or just adding some personality to conversations.
Search your internal chats
Find any conversation quickly from the app
Organize your instant messaging and find specific information quickly with quick search features in your messaging interface.
notifications
Personalize IM notifications to suit you
- notificationsNotification settings
Choose your own IM notifications, whether you want to be notified through email or just via the help desk.
- account_circleActivity status
See who is online on the help desk, if agents are logged in their IM avatar will show a green active status.
- messageIM interface
All your IMs show up as a number badge on the agents' name tag to let you know you have messages waiting.