What is the US CLOUD Act? A guide for help desk buyers

The role of data residency when choosing a help desk

Questions about ticket management, reporting, automation, and AI are par for the course during the help desk buying process. But increasingly, buyers are going beyond standard feature questions and as...

Compliant help desk software: A guide for regulated teams

Ask a hospital IT director, a bank's compliance officer, and a city government CIO what "compliant help desk software" means, and you'll get three answers. For the hospital, compliance means HIPAA: bu...

Self-hosted help desk software: Best on-premise solutions for data control

While SaaS help desks hosted in the public cloud are often positioned as the default, they aren’t even in the consideration set for many support teams in regulated industries or regions with strict da...

How Deskpro and KrispCall power omnichannel support

If you’re using–or thinking about using–KrispCall as your telephony system, we’ve got good news: you can integrate Deskpro and KrispCall to bring voice, SMS, and ticketing into a single help desk work...

Deskpro named a 2026 CODiE Award finalist

We’re proud to announce that Deskpro Private has been named a Finalist in the 2026 CODiE Awards in the Best Customer Service Solution category.

On-premise help desk software: What it is, who needs it, and how to choose

Most help desk software today is cloud-based by default, and for the majority of support teams, that works fine. You get fast setup, automatic updates, and a vendor who handles the infrastructure so y...

Custom ticketing automation: Benefits and capabilities guide for 2026

We’re willing to bet you didn’t enter the support field because you love answering repetitive questions and manually routing requests, and your team members probably didn’t either. Yet on most custome...

Enterprise help desk software: What to look for and what to avoid

An enterprise’s help desk needs look a lot different than SMBs’. While a small business might be able to get by with a basic ticketing system, or even a shared email inbox, enterprises need a service ...

Why so many support systems become “Frankenstein” help desks

Support setups don’t suddenly break, but they can slowly become harder to manage as workflows, teams, channels, and automations grow over time. Explore why support systems become fragmented, how migra...

The risk of shadow AI in customer support (and what to do about it)

Has your organization approved specific AI models and invested in AI-powered software for your support team? If not, there’s a good chance your support agents are using AI anyway.

Benefits of AI in HR: How AI is transforming people ops

We’re willing to bet you didn’t get into HR to spend your workdays on administrative tasks. But that’s where the majority of time goes for HR professionals. Research shows HR professionals spend most ...

Best help desk software with AI automation in 2026

If you’ve researched help desk software recently, you know that AI automation has become a standard offering from just about every vendor. Help desk providers regularly tout AI copilots to make your a...

The AI help desk buyer’s guide for regulated industries

A support team leader at a bank has been evaluating AI-powered help desk software, looking at solutions from both a feature set and compliance perspective. She’s narrowed down her shortlist to a top c...

Best help desk software for schools: Why Deskpro is built for education

IT and internal support teams at universities and K-12 schools face some unique challenges: they must manage requests from students, teachers, administrative staff, and parents simultaneously, often w...

Questions to ask AI help desk solution providers

If you’re in the market for a help desk, you’ll be hard-pressed to find a vendor that isn’t actively promoting their AI capabilities. At this point, having AI is table stakes: what matters is whether ...

From basic conversations to HR workflows: Replacing Personio Conversations with Deskpro

HR software company Personio is retiring Conversations, their HR ticketing system, at the end of June 2026. Their plan is to transition customers to Personio Assistant, an AI chatbot intended to defle...

When cloud isn't an option: Replacing Jira Service Management Data Center with Deskpro Private

Jira Service Management is going cloud-only. You don’t have to. Atlassian is sunsetting Jira Service Management (JSM) Data Center, its on-premise help desk product. They stopped selling new licenses i...

Best Jira alternatives for IT and customer support teams

For enterprises looking for a cloud-based ITSM-only solution, Jira Service Management (JSM) is a solid choice. However, if you’re looking for a ticketing solution for both your IT and customer support...