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2 min read
The Deskpro Digest: February 2024
Welcome to your fresh dose of Deskpro! Our dedicated team has been diligently working to enhance your experience. This month, we've rolled out updates to help you better organize the Help Center and Community in our helpdesk, refined our searching capabilities, and introduced improvements to our interface.
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3 min read
The Deskpro Digest: January 2024
We're back with your latest Deskpro news and updates. The team has been busy this month, introducing a new direct Deskpro channel, enhancing the functionality of existing features, and releasing more apps!
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13 min read
What is a Chatbot? How Do They Work? The Ultimate Guide
Explore the types of chatbots, best practices, and how to adopt a chatbot for your business. Learn about the future of AI-driven customer interactions.
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9 min read
Knowledge Base Construction: How to Efficiently Organize and Manage Information
Discover effective strategies for constructing a knowledge base, empower your business with organized & easily accessible information for improved productivity.
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13 min read
The 5 Stages of Crafting a Seamless Customer Onboarding Experience
Master the art of customer onboarding with tips on support, feedback collection, best practices, common pitfalls, and success measurement.
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3 min read
The Deskpro Digest: November 2023
We're back with the November issue of our helpdesk newsletter, keeping you updated with all the latest developments at Deskpro.
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17 min read
The Ultimate Guide to Elevating Your Business Through Customer Experience
Empower your business with a customer-centric culture and technology. Learn how tools like NPS, CSAT, AI, and CRM enhance your customer experience.
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3 min read
The Deskpro Digest: October 2023
Welcome to the latest edition of The Deskpro Digest, your go-to source for all the latest updates, features, and enhancements from Deskpro. Let's take a look at some of the exciting updates we've pushed in October and how they can transform your helpdesk experience!
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16 min read
What is Live Chat, and Why Your Business Needs It
Learn about the benefits of live chat for businesses, strategies for implementation and tracking success, and future trends.
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12 min read
Why On-Premise Software Still Holds Its Ground in the Cloud-First Age
Discover why on-premise software's reliability, performance, and cost-effectiveness make it a strategic choice for businesses in the digital era.
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16 min read
Knowledge Management and Your Guide to the Power of Collective Wisdom
Discover how harnessing collective wisdom through good knowledge management can be your roadmap to sustained business growth and success.
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4 min read
The Deskpro Digest: September 2023
This month has been action-packed at Deskpro as we rolled out four new project management integrations, introduced an exciting feature for Deskpro Enterprise, and implemented numerous enhancements and bug fixes to elevate your overall Deskpro experience. Keep reading for a deep dive into all the latest updates from Deskpro!
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22 min read
How to Master the Art of Exceptional Customer Service
Unlock success with our insightful guide, helping you achieve customer satisfaction and success within your business like never before.
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3 min read
The Deskpro Digest: August 2023
In August, we've focused on expanding our omnichannel platform with our newest channel and adding more integrations for you to connect to.
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15 min read
Beyond Tickets: Future of Effective Customer Support
The future of customer support is a dynamic blend of technology and human touch, read as we explore the transformative potential of AI and automation.
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3 min read
The Deskpro Digest: July 2023
In July, we launched an exciting new program, created exciting new features for you to try, and released hundreds of improvements and bug fixes to enhance your support platform.
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2 min read
The Deskpro Digest: June 2023
Across June, our team has been hard at work delivering over 125 updates across the product. These updates include new features, impactful improvements, and numerous bug fixes.
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2 min read
The Deskpro Digest: May 2023
In May, our product development was focused on customer feedback around enhancing ticket visibility and the interface's personalized viewing preferences.
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2 min read
The Deskpro Digest: April 2023
Welcome to our new monthly newsletter, giving insights into all the exciting updates and helpdesk software improvements within Deskpro.
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