Combatting SaaS sprawl with self-hosting: When on-prem is the right choice

Ask any security and compliance professional what goes into reviewing a SaaS application, and you'll get a longer answer than you wanted. We're not reviewing an application, we're reviewing a company:...

How AI is transforming the process of finding and fixing security vulnerabilities

In the past year, frontier AI models have gotten very good at finding security vulnerabilities in software. We’re on track to see twice as many security flaws discovered in popular software products i...

Cloud help desk software: Benefits and how to choose

If you’re evaluating help desk software this year, almost every platform you look at will be cloud-hosted. Given that this is the most common deployment option, you might wonder if it’s even worth ask...

GDPR help desk compliance: What support teams need to know

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How support leaders use their help desk to reduce agent burnout

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The sovereign cloud help desk: What it is and why it matters

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Why Deskpro doesn’t charge for AI resolutions

If you’re currently using or evaluating AI-powered help desk software, there’s a good chance you’ve encountered resolution-based pricing. Well-known vendors including Zendesk, Help Scout, and Fin (Int...

What is the US CLOUD Act? A guide for help desk buyers

The role of data residency when choosing a help desk

Questions about ticket management, reporting, automation, and AI are par for the course during the help desk buying process. But increasingly, buyers are going beyond standard feature questions and as...

Compliant help desk software: A guide for regulated teams

Ask a hospital IT director, a bank's compliance officer, and a city government CIO what "compliant help desk software" means, and you'll get three answers. For the hospital, compliance means HIPAA: bu...

Self-hosted help desk software: Best on-premise solutions for data control

While SaaS help desks hosted in the public cloud are often positioned as the default, they aren’t even in the consideration set for many support teams in regulated industries or regions with strict da...

How Deskpro and KrispCall power omnichannel support

If you’re using–or thinking about using–KrispCall as your telephony system, we’ve got good news: you can integrate Deskpro and KrispCall to bring voice, SMS, and ticketing into a single help desk work...

Deskpro named a 2026 CODiE Award finalist

We’re proud to announce that Deskpro Private has been named a Finalist in the 2026 CODiE Awards in the Best Customer Service Solution category.

On-premise help desk software: What it is, who needs it, and how to choose

Most help desk software today is cloud-based by default, and for the majority of support teams, that works fine. You get fast setup, automatic updates, and a vendor who handles the infrastructure so y...

Custom ticketing automation: Benefits and capabilities guide for 2026

We’re willing to bet you didn’t enter the support field because you love answering repetitive questions and manually routing requests, and your team members probably didn’t either. Yet on most custome...

Enterprise help desk software: What to look for and what to avoid

An enterprise’s help desk needs look a lot different than SMBs’. While a small business might be able to get by with a basic ticketing system, or even a shared email inbox, enterprises need a service ...

Why so many support systems become “Frankenstein” help desks

Support setups don’t suddenly break, but they can slowly become harder to manage as workflows, teams, channels, and automations grow over time. Explore why support systems become fragmented, how migra...

The risk of shadow AI in customer support (and what to do about it)

Has your organization approved specific AI models and invested in AI-powered software for your support team? If not, there’s a good chance your support agents are using AI anyway.

Benefits of AI in HR: How AI is transforming people ops

We’re willing to bet you didn’t get into HR to spend your workdays on administrative tasks. But that’s where the majority of time goes for HR professionals. Research shows HR professionals spend most ...