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PagerDuty is an advanced incident management tool designed to efficiently track events that impact customers.

With Deskpro's PagerDuty integration, your agents can track events that impact your customers directly from your help desk. With features including:

  • Incident Creation: Seamlessly create a PagerDuty incident upon receiving customer complaints without switching between applications, ensuring a swift response to problems.
  • View Incidents: Obtain crucial insights about ongoing incidents, enabling easier customer updates about their progress.
  • Edit Incidents: Keep your incidents updated with real-time information, providing your engineers with the latest details to aid their resolution efforts.
  • Create Comments: Interact with your engineers who use PagerDuty with comments, facilitating mutual updates without leaving the Deskpro interface.