Instant Ticket Summaries
Get full context on any ticket, instantly. Intelligent ticket summaries let agents grasp the core issue, saving time reading lengthy message threads.
Intelligent Ticketing Software
Elevate your ticketing system with AI-powered help software.
Automate agent processes with AI tools, build robust and intelligent workflows to enhance productivity, improve resolution rates, and boost customer satisfaction.
Agent Productivity Tools
Elevate agent's efficiency to new levels by leveraging AI capabilities. Alongside existing productivity tools that boost performance, Deskpro AI gets agents up to speed and provides efficient tools to provide personalized support at scale.
AI Sentiment Analysis
Detect how users feel instantly and get updated on changes to their sentiment with each response, empowering your team to respond with appropriate empathy and urgency every time.
Construct intelligent automations to power processes to escalate issues or re-assign queries based on the sentiment detected.
Customer Intent Detection
Create Intents Sets to help identify and categorize customer queries and streamline support for a better customer support experience for agents and customers alike.
Build custom intent sets that align with your common requests to enable seamless AI automation.
Create Intent Sets to intelligently categorize tickets based on user sentiment, helping you triage tickets faster and understand issues quickly.
Create global automations to run based on an AI analysis of customer responses to increase the priority of requests or alert agents to act.
Combine intent detection with Triggers to identify a "thank you" to efficiently resolve tickets by differentiating between a simple acknowledgement and further assistance needs.
Coming Soon
Chatbots with intelligent routing of live chat conversations using Chatflows to gather appropriate information, and route to your agents or AI Chatbot.
Built-in safeguarding to only answer questions based on your support content.
We understand the value of your support agents. That's why Deskpro's AI features are designed not to replace human support, but to empower agents to reach extraordinary heights.
Our AI tools, seamlessly integrated into the Deskpro platform, are your agents' new allies, taking over repetitive tasks, reducing triage, and freeing your team to focus on what truly matters - nurturing personal relationships with customers and solving requests.
Our AI-enhanced ticketing software offers a cutting-edge customer support solution that effortlessly scales to fit your growth. No matter how large your customer base grows, every interaction remains personal, efficient, and impactful. This ensures a superior customer experience without overloading your support team.
Implement an AI-powered help desk to empower your customer service team. Assisted with AI technology, customer service becomes a well-oiled machine where agents can offer enhanced service delivery and improve customer experience.
With recent advancements in AI models, implementing AI into your ticketing system is an example of AI entering the workplace across industries.
FAQs