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Intelligent ticketing software

AI help desk software that enables human-centric support

Get AI help desk features that help your agents work more efficiently, powered by the models of your choice (including self-hosted ones).

AI help desk software

Help desk AI tools in Deskpro

Assist

AI Assist

Draft, summarize, and standardize replies

Reply faster and more consistently with suggested responses, get up to speed on long threads with ticket summarization, and turn tickets into knowledge base articles with Deskpro AI.

AI Assist

Automate

AI Automate

Detect intent and automate processes

Identify intent and sentiment automatically to categorize, prioritize, and trigger workflows. Route tickets, escalating urgent issues, and reduce manual triage.

AI Automate

Chat

AI Chatbot

Route, respond, and resolve with AI chat

Collect context, route to the right team, and resolve common questions, handing over to agents when it matters.

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Retrieve

AI Knowledge

Ground answers in your approved content

Keep answers reliable by grounding AI in your support content, website, and PDF sources. With private AI deployments, data never leaves your security perimeter for processing.

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AI Connections

Connect your choice of AI

Bring the model you trust, whether that's a public LLM your organization has already vetted or a private one running on your infrastructure. Maintain enterprise controls and content safety, whichever route you choose.

Logos of public and private AI models that Deskpro supports

Deskpro AI your way

Bring your own AI

Connect Deskpro to your organization’s approved AI provider and keep full control over configuration, access, and usage.

Deskpro-managed AI

Skip the setup and use our secure, managed connection to get started instantly.

Deskpro Private AI

Deploy inside your Amazon VPC and access Amazon Bedrock foundation models over AWS PrivateLink, or connect a self-hosted model . Your data never leaves your approved perimeter for processing, and your team gets the benefits of help desk AI while meeting security and compliance requirements.

Private AI

Flexibility with AI and help desk hosting

Host your help desk in the private environment that works for your team, whether that’s a VPC, private cloud, or on premise. Layer on your private AI model of choice for a modern help desk that keeps you in control of your data.

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Security

Security & governance

The same high security standards, whether you bring your own model or choose managed AI: consistent guardrails, permissions, and governed usage across Deskpro AI. 

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Case Study

How Aquila Learning built a more connected support operation

Aquila Learning uses Deskpro to connect support and engineering, launch a centralized customer portal, and improve communication with AI-powered tools. The result is better visibility, stronger collaboration, and a more scalable support operation.

Read the case study

Frequently Asked Questions

What is an AI help desk and how does Deskpro use AI?

An AI help desk uses machine learning to support tasks like drafting replies, routing tickets, and summarizing conversations.

Deskpro applies AI to practical use cases that improve agent efficiency without replacing human decision-making. It works across the full customer service help desk software platform, helping teams respond faster while keeping answers consistent and grounded in approved content.



Can I control which AI models are used in Deskpro?

Yes. Deskpro allows you to choose how AI is deployed and which models are used.

You can bring your own provider, use Deskpro managed options, or deploy in a private environment. This gives full control over configuration, access, and usage, which is critical for enterprise teams with strict requirements.

This flexibility is part of a broader AI help desk software approach designed for organizations that need control, not a fixed setup.

 

Does Deskpro use my data to train AI models?

No. Deskpro does not use your data to train public AI models.

You control how your data is used and where it is processed. This ensures sensitive information is not exposed or reused outside your environment.

For organizations with strict requirements, Deskpro can be deployed as secure help desk software, keeping both support data and AI processing within controlled infrastructure..

Can AI run in a private environment?

Yes. With self-hosted help desk software, AI can operate in your own infrastructure or private cloud. This allows teams to use AI while meeting requirements for data residency, security, and compliance.

This is especially important for industries where public AI services are not an option.

 

How does Deskpro keep AI responses accurate and consistent?

Deskpro grounds AI responses in your approved knowledge sources, such as help center content and internal documentation.

This reduces the risk of incorrect or inconsistent answers. It also helps standardize responses across teams and channels.

These capabilities extend across the full omnichannel support platform, so AI works consistently whether a request comes from email, chat, or messaging apps.

 

What AI features are included in Deskpro?

Deskpro includes AI features that support day-to-day support work, including:

  • Suggesting replies
  • Summarizing ticket threads
  • Routing tickets
  • Supporting chatbot interactions
  • Generating knowledge base content

These features are part of a broader help desk software with AI automation approach, focused on reducing repetitive work and improving response quality.

 

Can Deskpro AI work across all support channels?

Yes. Deskpro AI works across every channel connected to the platform, including email, chat, voice, and messaging apps.

Because everything is unified, AI can apply the same logic and context across conversations. This ensures consistent support regardless of where the interaction starts.

This is enabled by Deskpro’s omnichannel helpdesk architecture.