Intelligent ticketing software

Your knowledge, your answers,your AI – built for secure, private environments

Connect the models you trust and keep answers consistent, accurate, and safely grounded in your approved sources.

AI Assist

Draft, summarize, and standardize replies

Reply faster and more consistently with Deskpro AI drafting responses, reducing repetitive work and surfacing insights to continuously improve support.

AI Connections

Connect your choice of AI

Bring the models you trust. Maintain enterprise controls and content safety, whichever route you choose.

Connect AI to Deskpro options

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Bring your own AI

Connect Deskpro to your organization’s approved AI provider and keep full control over configuration, access, and usage.

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Deskpro Managed AI

Skip the setup and use our secure, managed connection to get started instantly.

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Deskpro Private AI

Deploy inside your Amazon VPC and access Amazon Bedrock foundation models over AWS PrivateLink, so AI traffic stays on private AWS networking rather than the public internet.

Private AI

Deskpro is the ONLY help desk that enables AI for private environments.

Run AI in private environments with enterprise controls and safe, governed usage across your help desk.

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Unlock your Deskpro AI ROI

Estimate time saved, productivity gained, and cost impact with Deskpro AI.

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Security

Security & Governance

Enterprise security, regardless of model: consistent guardrails, permissions, and governed usage across Deskpro AI. Whether you bring your own model, use Managed AI, or deploy privately on AWS.