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Multi-brand
Don't compromise on individuality.
Run and support several different brands or departments from the same helpdesk platform, with a collaborative multi-brand helpdesk solution.
We manage a number of separate brands, and it's important to us to keep these separate when it comes to tracking how customers interact with them. This allows us to trace different entry points across our entire organization.Matt GoldfarbExecutive Director of Technical Product Support
Deskpro's multi-branding is perfect for organizations with a need for:
Create customizable Help Centers to reflect your different brands.
Optimize and vary the customer experience for your different audiences.
Offer different support in line with your range of products or services.
Provide multiple Help Centers and localize content. Accessible for everyone.
Help Center content tailored to each of your brands needs. Including visibility.
Separating out your brands content reduces risk of customer confusion.
Multi-Brand
Streamline your workflows with a multi-brand solution
Multi-brand enables you to run and support several different brands or departments from the same helpdesk. It enables large scale separation of specific departments to organize your Help Center.
Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.
We tried a few different helpdesks but when I tried Deskpro the multi-branding capabilities really won me over.Mark FrankfurtFounder & CEO
Customization
Let your customers know they're in the right place
Customize your individual Help Centers to fit each of your brand or departmental imagery. Each Help Center can have its own logo, welcome message, font type and color; so you can truly represent each of your brands individually. You can also do more advanced editing with our templates or CSS editor.
You can host each of your brand's Help Centers off their own URL or you can use your main URL with branded slugs depending on how separately you want your subsidiaries to operate.
Automation
Make routine tasks more efficient and optimize your organization's processes
With multiple-brands it's important to keep your helpdesk organized and running seamlessly. Deskpro's automations help to keep you in control of all the complex processes that occur across all your helpdesk platforms.
Ticketing
Organize your brands with powerful automations
Admins control ticket visibility for your agents so you can decide how tickets will be allocated to your various departments across your subsidiaries.
Automate how your helpdesk receives tickets with custom triggers that control your internal workflow processes to manage how your tickets are allocated to individual brands.
Automate how tickets are routed to the relevant brand or department based on which Help Center they are submitted through.
Prioritization
Stay on top of your tickets
Never lose track of your tickets with automated processes that prompt agent actions.
Service Level Agreements set custom goals for ticket responses and prompt agent actions when they are close to failing, these can be customized per brand.
After a specific amount of time has elapsed automatically re-assign or increase ticket urgency or send a follow up to ensure nothing falls through the cracks.
We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.Roshan VinayanProject Manager
Permissions
Choose which brands your agents can access
Agent permissions are controlled by your admins and determine what you agents can see or do within the helpdesk.
Knowledgebase
Create dedicated knowledgebases and communities
Each of your brands can have a knowledgebase and community that is distinct from one another. Individual News, Knowledgebase articles, Guides, FAQs and Files can be published across each Help Center.
Brand or product specific information can be published to ensure your customers can easily find the relevant content on a clear and distinctive Help Center.
Reporting
Easily navigate your analytics
Use Deskpro's reports dashboard and builder to generate and view data about your company's performance across each brand. Reports can be set to automatically update certain members of your organization by email on a regular schedule.
You can create brand-specific dashboards for each of your children companies and departments to keep all of your statistics clearly separated.
If I was running my own business and needed to set up a helpdesk I would consider Deskpro.Brandon SkinnerHelpdesk Manager
We currently support six different customers and use the Help Center for all of them so we have personalized branding for each of those customers.Luke BryantCustomer Support Manager
We chose Deskpro because it has the capability to have separate uses included in the service, with others you had to pay for a full separate service.Nick MartunasIT Manager
I proposed Deskpro to my company, as a customer service tool, because we were using Outlook to respond to all the customers and it was impossible for running reports.Liliana CarouCustomer Service Supervisor
