Ticket triggers
Set custom triggers to route incoming tickets to the right brand or department automatically.
multi-brand help desk
Run multiple brands from one help desk
Support several brands or departments from a single platform, without losing the individual identity of each one.
Built for organizations that run more than one brand
Whether you're managing subsidiaries, regional brands, or distinct product lines, Deskpro's multi-brand capabilities let you keep everything organized in one place. Each brand gets its own Help Center, its own content, and its own customer experience. Your team gets one platform to manage it all.
Multi-brand is included across all Deskpro plans.
Eyebr
Individual Help Centers, fully customized
Each Help Center can have its own logo, welcome message, fonts, and color scheme. You can host them on separate URLs or use branded slugs under your main domain, depending on how independently your brands operate. For more advanced control, the template and CSS editor gives you full flexibility over the look and feel.
Keep tickets organized across brands
Control how tickets are routed, allocated, and surfaced across your brands:
Ticket routing
Tickets submitted through a specific Help Center are routed to the right team without manual intervention.
SLAs
Configure Service Level Agreement (SLA) targets per brand, with automated prompts when response goals are at risk.
Escalations
Automatically reassign or escalate tickets that have been open too long, so nothing falls through the cracks.
Control who sees what
Decide which brands each agent can access. You can assign agents to specific brands they handle, create dedicated teams per brand, or give agents visibility across all brands; whatever suits your structure.
Separate knowledge bases per brand
Each brand's Help Center can have its own knowledge base, guides, FAQs, news, and community content. Brand-specific and product-specific content stays where it belongs, so users find what they need without confusion.
Reporting across every brand
Deskpro's reporting tools let you build dashboards and reports per brand, and schedule automated updates to relevant team members. Keep your performance data as organized as the rest of your help desk.