Multi-brand helpdesk software

Don't compromise on individuality.

Run and support several different brands or departments from the same helpdesk platform, with a collaborative multi-brand helpdesk solution.

We manage a number of separate brands, and it's important to us to keep these separate when it comes to tracking how customers interact with them. This allows us to trace different entry points across our entire organization.
Matt GoldfarbExecutive Director of Technical Product Support

Deskpro's multi-branding is perfect for organizations with a need for:

Create customizable Help Centers to reflect your different brands.

Optimize and vary the customer experience for your different audiences.

Offer different support in line with your range of products or services.

Provide multiple Help Centers and localize content. Accessible for everyone.

Help Center content tailored to each of your brands needs. Including visibility.

Separating out your brands content reduces risk of customer confusion.

Multi-Brand

Streamline your workflows with a multi-brand solution

Multi-brand enables you to run and support several different brands or departments from the same helpdesk. It enables large scale separation of specific departments to organize your Help Center.

Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.

Customization

Let your customers know they're in the right place

Customize your individual Help Centers to fit each of your brand or departmental imagery. Each Help Center can have it's own logo, welcome message, font type and color; so you can truly represent each of your brands individually. You can also do more advanced editing with our templates or CSS editor.

You can host each of your brand's Help Centers off their own URL or you can use your main URL with branded slugs depending on how separately you want your subsidiaries to operate.

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Automation

Make routine tasks more efficient and optimize your organization's processes

With multiple-brands it's important to keep your helpdesk organized and running seamlessly. Deskpro's automations help to keep you in control of all the complex processes that occur across all your helpdesk platforms.

Ticketing

Organize your brands with powerful automations

Admins control ticket visibility for your agents so you can decide how tickets will be allocated to your various departments across your subsidiaries.

Ticket triggers

Automate how your helpdesk receives tickets with custom triggers that control your internal workflow processes to manage how your tickets are allocated to individual brands.

Ticket routing

Automate how tickets are routed to the relevant brand or department based on which Help Center they are submitted through.

Prioritization

Stay on top of your tickets

Never lose track of your tickets with automated processes that prompt agent actions.

SLAs

Service Level Agreements set custom goals for ticket responses and prompt agent actions when they are close to failing, these can be customized per brand.

Escalations

After a specific amount of time has elapsed automatically re-assign or increase ticket urgency or send a follow up to ensure nothing falls through the cracks.

We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.

Roshan Vinayan
Project Manager
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Permissions

Choose which brands your agents can access

Agent permissions are controlled by your admins and determine what you agents can see or do within the helpdesk.

Brands access

Admins can determine which brands or departments agents can be a part of. Create individual teams for specific brands and assign agents to brands they know best, or let agents work between all your brands.

Controls access

You can restrict agent actions; this controls how agents interact with the helpdesk. Restrict or permit specific departments from actions such as only allowing your support team access to chat.

Knowledgebase

Create dedicated knowledgebases and communities

Each of your brands can have a knowledgebase and community that is distinct from one another. Individual News, Knowledgebase articles, Guides, FAQs and files can be published across each Help Center.

Brand or product specific information can be published to ensure your customers can easily find the relevant content on a clear and distinctive Help Center.

Reporting

Easily navigate your analytics

Use Deskpro's reports dashboard and builder to generate and view data about your company's performance across each brand. Reports can be set to automatically update certain members of your organization by email on a regular schedule.

You can create brand-specific dashboards for each of your children companies and departments to keep all of your statistics clearly separated.

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.

Mohamed Jad Amouri
Senior Lead IT Engineer