Support customers in their language, wherever they are
Deskpro's multi-language support covers the agent interface, customer Help Center, knowledge base, forms, and automated emails, so your whole support operation works across languages, not just parts of it.
One help desk, 20+ languages
Agents can set their own language preferences, so your team works from a single help desk that adapts per person. Language packs cover both the agent and customer interfaces and are consistently maintained. Technical or brand-specific phrases can be custom-translated to stay consistent across your organization.
See which languages Deskpro supports
Machine translation built in
Deskpro's Microsoft-powered machine translation lets agents read and respond to tickets in any language with one click. Tickets can be grouped by language, and international snippets mean agents aren't starting from scratch on every multilingual response.
A Help Center your customers can actually use
Customers browse the Help Center in their own language, receive notification emails in their own language, and submit tickets through forms that match their language automatically. Knowledge Base articles can be hosted in multiple translated versions, matched to each customer's language preference. Content can also be localized by IP address, so customers in different regions see what's relevant to them without any manual configuration.
Routing and scheduling across time zones
Route tickets, chats, calls, and form submissions to agents based on time zone and business hours. Connect local numbers so calls reach the right team. Agents set their own time zone so scheduling and SLA tracking stays accurate across a distributed team.
Frequently asked questions
Can Deskpro support multiple languages at the same time?
Yes. Language packs apply to both the agent and customer interfaces simultaneously, so agents and customers can each work in their preferred language without any conflict.
How does Deskpro ensure customers see a translated Help Center?
Content is matched to each customer's language preference automatically. You can also use IP address filtering to localize content by geographic location.
Can Deskpro localize the knowledge base for international customers?
Yes. You can create translated versions of knowledge base articles, which are served automatically based on each customer's Help Center language setting.