Localization

Global customer service made easy with Deskpro's multi-language support

A comprehensive multi-language support solution with multi-brand, multi-channel and multi-lingual support. All from a single, scalable help desk.

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speak their language

Provide seamless localized support

Having an organization with clients or subsidiaries all over the globe is complicated enough, Deskpro wants to make your customer support as simple as possible.

A single, intuitive help desk system makes resolving customer issues simple and painless.

Multi-Lingual

Break down barriers with 20+ language packs

Our language packs can be applied across the agent and customer interface to enable live cross-linguistic communication during agent-customer interactions
Language packs
Our language packs are consistently maintained to ensure everything is up-to-date across each language.
Translate key phrases
Technical phrases can be individually and custom translated so they are consistent across your organization and brand.
One central help desk
Personal language settings enable your team to work from one help desk that dynamically changes per agent as needed.

Which languages does Deskpro support

Our interface is available in over 20 languages and we're constantly adding more. Check out which languages Deskpro is available in, or request your native language.
Discover 20+ languages

Machine Translation

Intelligent translation tools simplify support

Microsoft machine translation uses AI, that has learnt from statistical and linguistic information, to provide highly intelligent, and near fluent, translations.

Translations are able to applied to both the agent and user interfaces, enabling the entire help desk and Help Center to be localized to each individual - making your support more accessible.

Provide truly international support

Deskpro lets customers browse your help desk and receive notification emails in their own language. We support over 25 languages, allowing you to provide multi-lingual support to your customers, wherever they are.

Ticket translation

Whatever language customers contact you in, your agents can use one-click translation to understand their support requirements and group tickets by language.
Deskpro can handle multi-brand and multi-language with easy-to-add dynamic filters.
Lieven Embrechts IT Architect

Help center

Localize your Help Center

Customers can access your Help Center to access all your content in their native language.

Translate support content
Articles, guides, news posts, and more can be localized to customer locations via IP address filtering.
Intelligently route requests
Auto-assign and route Form submissions, Chats, and Calls to agents based on time zone.
Host translations
Create and host different translated versions of your Knowledge Base Articles for users to browse.

Knowledge Base

Your international knowledge base

Offer translations of your Knowledge Base articles which automatically match your customer's Help Center language preferences.

So your international customers can still benefit from easily accessing your self-service Help Center.

Dynamic forms

Intelligent forms are directly translated

Your dynamic forms can intelligently match the language your customers view the Help Center in based on your installed language packs.

So customers can easily submit tickets or support requests, no matter what language they view your Help Center in.

We have UK, EMEA and US routing and using triggers that allowed me to create custom filters for email addresses that distribute tickets across 4 support teams depending on the time of day, day of the week and type of enquiry.
Chris Evans VP of IT Operations

Intelligent software

Predictive software gets your customers to the right place

Deskpro's intelligent software automations keep your Help Center running smoothly so you can resolve customer issues efficiently.

IP address filtering
Help Center content will be localized based on the geographic location of the customer.
Time zones
Local and international agents can work together in harmony with settings that automatically allocate tickets according agents' business hours.

International Teams

Super smart international support

Collaborate on support across the globe with a help desk that allows agents to set their own timezone settings.

You can connect local numbers to your help desk, to ensure calls are routed to the correct team to offer localized support or based on your business hours across timezones.

Deskpro is our main communication system with our client base and it’s working very well for us.
David Neelman Director, Project & Client Services

FAQs

Frequently asked questions