Give your customers the knowledge platform they deserve
Improve the quality of your content and support with a knowledgebase software that provides customers with more than just a helpdesk.
Help your customers help themselves with 24/7 access to your knowledgebase articles.
Decrease the number of tickets you receive with knowledgebase software that suggests relevant articles.
Easily translate your content to meet the language requirements of your customers.
Knowledgebase software that never stops working for you
Create a hub of support articles where your customers can find answers themselves instead of opening a ticket with your support team.
Your existing knowledgebase articles will deflect tickets, empowering your customers and freeing up your support team to handle the issues that require human intervention.
1Customer goes to submit a support ticket
If someone can't find an answer or tries to contact you first, they'll start by submitting a ticket to your helpdesk.
2Helpful articles related to their query ae suggested
As a customer is typing, your knowledgebase software will automatically suggest articles that might solve the problem.
3Customer opens a relevant article
If a suggested knowledgebase article looks like it might solve a customer’s problem, they can go directly to that content and find out.
Your customer has solved their problem, and your knowledgebase software has intelligently deflected a ticket.
Make finding the right answer easy for everyone
Customers want to find answers to their problems quickly. Help customers find solutions to their problems with ease by organizing your Deskpro knowledgebase.
Check to see if you are actually helping
Understand what answers your customers are looking for. So that you can measure and improve your knowledgebase content.
See how many times your articles have been read.
Decide whether you want to allow comments on articles and posts, providing a place for customer engagement.
Customers can rate each article as helpful or not, giving an overall helpfulness rating.
Collaborate for easy editing and knowledge management
Creating new knowledgebase articles and keeping old ones up-to-date is easy with the fully featured publishing interface. Author content using rich and easy-to-use publishing tools with HTML.
Ensure your customers never miss an update
Subscriptions allow customers to be notified via email of any new articles, changes and updates to the knowledgebase.
Individual articles, categories and the whole knowledgebase can be subscribed to.
We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.Mike WrayPresident, Mariner Software
Delight customers of any language with friendly localized content at scale
Speak the language of your customers and build stronger relationships across the world by publishing articles in different languages.
Scale your self-service support with Multi-branded knowledgebases
Provide support to multiple independent brands, products, services, or audiences with unique knowledgebases you can manage from one software.
Support multiple brands from one interface. Control workflows, branding and content across your brands.
Create unique branded content for products and services based on specific geographic regions.
Set up individual Help Centers for different departments with unique content, permissions and support.
control who sees what
The right content for the right audience
With Deskpro you can make content available for internal and external use on the same knowledgebase.
Specify permissions to limit what content customers can view.
Permissions may also be set up for internal knowledge management such as employee training, answering HR questions, or storing important documents on the same self-service support site as customer FAQs.
You choose your deployment
One of the benefits of Deskpro's knowledgebase software is that you can choose between Cloud or On-Premise deployment.
The same great product, with different deployment choices.
Deploy an On-Premise knowledgebase software from your server infrastructure.
Run your knowledgebase software from a secure AWS data center of your choice.
Migration Made Easy
Cloud hosting on industry-leading AWS data centers in the US, EU, or the UK.
Can't choose between deploying your knowledgebase on Cloud or On-Premise, you can easily switch later.
More than just knowledgebase software
Deskpro comes complete with a whole range of powerful helpdesk features.
Manage all of your calls without leaving the helpdesk. Call center software features built into your tickets.
Deskpro features free native apps for iOS and Android, you can resolve issues on the go.
Provide more content options for your end-users, with guides, community, and feedback.
Utilize the omnichannel helpdesk with live chat as well as ticketing. Fully integrated into the platform.
It’s easy to add our integrations and apps to your Deskpro account. Choose from native apps, API, or Zapier integration.
With Deskpro, powerful features are available across all tiers of our plans - so you never miss out.
Deskpro operates using bank-level security practices, and relies on leading third-party threat protection.
Provide your international customers with support using Deskpro’s built-in Microsoft Translator
50% of inquiries were questions people could answer themselves, making the implementation of a knowledgebase priceless.David BrooksManaging Director
We leverage the knowledgebase pretty heavily, we have some integrations that pull from it and put it onto our more central portal where everyone logs inDavid RacoSystems Administrator
We have a knowledgebase and guides from the client side so we can refer them to articles in there which helps standardize our procedures, it’s a really useful feature, I call it the lifesaver.David NeelmanDirector, Project & Client Services
The documentation in Deskpro's knowledgebase was really good for the onboarding process.Neil DavisProcurement Support Manager