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Case Studies

You're in good company.

We're proud that the world's leading organizations rely on our helpdesk software for outstanding customer service and support.

Garmin
CAT
1&1 (IONOS)
Apple
Brown University
NHS
Samsung
Hotel Chocolat
NEC
Arrow
Weetabix
Sony
AON
Green Dot Public Schools
BitDefender
HMRC
Pure
Volkswagen
Odeon
Siemens
Valve

We heavily vetted several applications, including Zendesk, and found Deskpro was the right choice to support our multi-branding needs.
Matt Goldfarb Executive Director of Support
We wanted a ticketing system that would be more efficient for working together.
Sarah Kippernes Head of Support
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth Edey Technology & Support Manager

98%

Client retention rate

20x

Improvement on average resolution

80%

15 minute SLA success rate

Great product, awesome and affordable. Implementation was quick and easy to implement.
Steve Lam Hang Technical Support Manager

All Case Studies

Hospitality

Cairn Group

Cairn Group successfully switched from Spiceworks to Deskpro to improve employee engagement and track performance.
Read the full case study
Cairn Group
Cairn Group logo
Brown University logo
Education

Brown University

Brown University uses Deskpro to provide excellent student & faculty experiences.
Arkansas Urology logo
Healthcare

Arkansas Urology

Arkansas Urology streamlined IT Support for all of its employees with Deskpro.
BI Worldwide logo
Advertising & Marketing

BI Worldwide

BI WORLDWIDE uses Deskpro to fulfil the needs of their expanding global business.
The Progressive Building Society logo
Financial Services

The Progressive Building Society

The Progressive Building Society moved to Deskpro to utilize endless customizable features.
Atlantech logo
Telecommunications

Atlantech

Atlantech migrated to Deskpro after its legacy helpdesk stopped supporting On-Premise.
Ganesh Hosting logo
Web Hosting

Ganesh Hosting

Ganesh Hosting broke free from a limited helpdesk to unlimited possibilities with Deskpro.
Logistics

eShipping

eShipping scaled support by ditching Outlook for Deskpro.
Read the full case study
eShipping
eShipping logo
tain logo
Gambling

tain

Tain migrated from Kayako to Deskpro in search of a better On-Premise helpdesk.
Scribetech  logo
Healthcare

Scribetech

Healthtech experts Scribetech deliver accurate and secure support across the globe.
Elder Services of Worcester Area (ESWA) logo
Social Services

Elder Services of Worcester Area (ESWA)

Elder Services of Worcester Area use Deskpro to provide support to its community.
Emprint  logo
Printing Services

Emprint

Emprint utilizes its Cloud deployment for both internal and customer support.
ProScan Imaging logo
Healthcare

ProScan Imaging

Proscan Imaging introduced an internal and external helpdesk across multiple departments.
Roadpost logo
Telecommunications

Roadpost

Roadpost uses Deskpro to deliver scalable tech support for lifesaving devices.
Car Rental Agency

Flexible Autos

Flexible Autos took its customer support to the next level with Deskpro.
Read the full case study
Flexible Autos
Flexible Autos logo
NMIT logo
Education

NMIT

NMIT brought its student support out of the dark ages (and into the light).
Advertising Specialty Institute (ASI) logo
Advertising

Advertising Specialty Institute (ASI)

Advertising Specialty Institute created an efficient, scalable, and multi-brand helpdesk.
Southern Oregon University logo
Education

Southern Oregon University

Southern Oregon University migrated to Deskpro after their previous helpdesk provider stopped supporting On-Premise.
Vienna House logo
Hospitality

Vienna House

Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe.
IT Guard logo
IT Security

IT Guard

IT Guard consolidated its emails and an internal knowledgebase into one tool.
Specialist Pharmacy logo
Healthcare

Specialist Pharmacy

Specialist Pharmacy streamlined operations with Deskpro and maintained excellent service.
Medical Finance

Medical Billing Professionals

Medical Billing Professionals take support to the next level with its customized cloud helpdesk
Read the full case study
Medical Billing Professionals
Medical Billing Professionals logo
Mariner Software logo
Software Development

Mariner Software

Mariner solved its customer support problems with Deskpro.
NHS North of England Commercial Procurement Collaborative logo
Healthcare

NHS North of England Commercial Procurement Collaborative

How the team improved operations to provide exceptional procurement support with Deskpro.
Bottega52 logo
Software Development

Bottega52

Bottega52 use its Deskpro helpdesk to manage customer support for its digital products
Amplifi logo
Marketing

Amplifi

Amplifi moved from Outlook to Deskpro to streamline its client communications
Laboratory Testing Inc. logo
Healthcare

Laboratory Testing Inc.

Laboratory Testing's HR team uses Deskpro to support its employees.
Typeqast  logo
Software Development

Typeqast

Typeqast uses Deskpro to provide software support services for its clients.
IT Consultancy

BoPartner

BOpartner manages its clients' needs through Deskpro
Read the full case study
BoPartner
BoPartner logo
Dominican University logo
Education

Dominican University

Dominican University resolves tickets 20 times faster with Deskpro.
C>Ways logo
IT Consulting

C>Ways

C>Ways was able to justify moving from free helpdesk software to Deskpro within minutes
Zermelo logo
Software Development

Zermelo

Zermelo provides 24/7 support to schools across The Netherlands.
Randstad logo
Recruitment & Employment Agency

Randstad

Randstad implemented new customer support software to support its clients.
Vairkko logo
IT Consultancy

Vairkko

SaaS innovator VAIRKKO leveraged Deskpro to provide first-class support with minimal resources.
3pAll logo
Fulfilment & Logistics

3pAll

3pAll uses Deskpro to provide technical and customer support across multiple brands.
Education

St Wilfrid's Catholic School

St Wilfrid's Catholic School uses Deskpro to manage its internal support for staff and students.
Read the full case study
St Wilfrid's Catholic School
St Wilfrid's Catholic School logo
Les Scouts  logo
Non-Profit

Les Scouts

Les Scouts moved to Deskpro in order to more efficiently manage its ever-growing group of members.
Impelsys logo
IT Consultancy

Impelsys

Impelsys supports over 250 brands by utilizing Deskpro multi-brands.
FROSCH logo
Travel & Tourism

FROSCH

FROSCH improved customer care efficiency by moving from Outlook to Deskpro On-Premise.
IMECE Destek  logo
Medical Insurance

IMECE Destek

IMECE Destek upgraded its customer support by moving from Outlook to Deskpro.
Airbus logo
Technology

Airbus

Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.
OptiCom logo
Network Security

OptiCom

OptiCom ensured the highest quality of customer service by switching to Deskpro.
Healthcare

NOMS Healthcare

NOMS Healthcare uses Deskpro to provide technical support to physician's practices.
Read the full case study
NOMS Healthcare
NOMS Healthcare logo
Aurora Mental Health Center logo
Non-Profit

Aurora Mental Health Center

Aurora Mental Health & Recovery is a large, not‑for‑profit community mental health organization that provides a wide range of mental health and addiction services to anyone and everyone in need.
Launchpad logo
Human Resources

Launchpad

Launchpad switched helpdesk software to improve customer experience.
Creative Networks logo
Technology

Creative Networks

Creative Networks migrated to Deskpro after its previous software stopped supporting On-Premise.
AON logo
Human Resources Services

AON

Aon started using Deskpro to organize its psychometric assessments and customer support.
Federal Public Defender Office Southern District of Ohio logo
Government Agency

Federal Public Defender Office Southern District of Ohio

Federal Public Defender offices improved organization, communications, and efficiency.