We're proud that the world's leading organizations rely on our helpdesk software for outstanding customer service and user support.
With very specific business needs our organization required a ticketing system for 40+ agents that was powerful yet remained user friendly. In particular we had extensive requirements regarding reporting, custom field data, messaging processes and the front end web-portal.
After an exhaustive search we found that Deskpro provided the most functionality at an appropriate cost. We have been pleased with how intuitive the system is: setup was extremely rapid and we have been able to quickly customize to meet our evolving business demands. We have definitely taken advantage of the many features of the product: easy searches, snippets, the powerful Knowledgebase which allows you to educate users on the most frequently asked questions of your product, tasks and reminders, and many others.
Working with Deskpro's technical team is always a wonderful experience. They are quick to answer any questions we have and address our concerns promptly. In addition we initiated a custom development project which was successfully delivered by the Deskpro team – fully meeting our organization's needs.
Pure support handles around 45,000 emails a year across 4 different languages, and Deskpro has provided Pure with all the tools necessary to handle our end-user communications efficiently and quickly. Our technician response speeds are up due to the ease of use of Deskpro’s agent interface, and our incoming quantities are down due to the efficient self-service nature of Deskpro’s customer front end Knowledgebase.
Deskpro has delivered a perfect environment to allow our users to grow and my technicians to progress, and all at fantastic value too. 10/10.
Upon taking the helm of the National Energy Services support department at a time where our product range and customer base was increasing, it was plainly clear that the support software in use at the time was not up to the job. After looking around at various product offerings from a multitude of vendors, we decided upon using Deskpro for our helpdesk and have not looked back since.
My company supports over a dozen different software products. We have 10 technicians who handle close to 700 tickets a month, many of which can cover complicated technical issues that require a lot of back-and-forth dialog with our users and testers.
When we decided we needed a new helpdesk system, we looked at dozens of options. Deskpro was the only option that met all of our criteria.
Thanks so much for all your fine work on this great helpdesk system!
Deskpro is amazing. Our company was looking to switch helpdesk software and wanted something to bring us up to date with the latest trends and capabilities, and Deskpro has delivered.
We researched over a dozen different companies during our 6 months of investigation, and went through several trials with their software as well, and Deskpro was the one that kept coming out on top.
Deskpro was easy to install and implement, whether you are using their Cloud based service (as we did in the trial) or your own on-premise instance, which was the solution that we eventually settled on.
We had agents set up in no time, and quickly moved our Knowledgebase and Frequently Asked Questions over to the application, which was ready to be fully running and capable within days.
“ Also, we got to take a moment to tell you how much we love this software. Implementation has been butter-smooth and the program is both butter-rich and full of great features that make ticket management very efficient. ”