"Deskpro provides us with maximum functionality at minimal cost. The system is intuitive, easy-to-use, and has evolved with us to meet our ever-changing business demands."
With specific and complex requirements, Xerox required a new helpdesk that was both highly-customizable and user-friendly - rather than a carbon copy of previous solutions. The global technology company now uses Deskpro as an agile solution to meet the diverse needs of customers all over the world.
"It’s a shame we didn’t move sooner. Deskpro is so much more robust than our previous help desk."
After Kayako announced it was discontinuing its on-premise solution, Atlantech opted for a better helpdesk that was both affordable and powerful. By utilizing sophisticated automation tools and flexible customization features, Atlantech stay truly connected to customers.Read case study
"Without Deskpro, we’d revert to being inefficient. We’d waste hours trying to track and respond to tickets in the way it enables us to."
As one of the most prestigious universities in the world, Penn uses Deskpro to maximize support efficiency with the increased accountability and transparency the software brings. Agents use the simple helpdesk interface to manage complex and timely service requests, without a degree in rocket science.Read case study
"Nothing falls through the cracks. We’ve greatly increased our response times, accountability, and quality of student support."
With over 300 agents supporting tens of thousands of students, Brown has used Deskpro to completely transform the student experience. Through coupling in-depth reporting features with a comprehensive knowledgebase, Brown ensures students can find effective answers to their own issues - simply by being well read.Read case study
"After using Deskpro for over six years, we’re really happy. The software is constantly being updated with new, useful features."
Hotel Chocolat manage an array of issues across over 150 stores and dozens of warehouses. The boutique chocolatier has made fine use of Deskpro’s extensive and far-reaching automation features, making support a little sweeter for agents and users alike.
"It’s the perfect environment to ensure our customers and agents are satisfied - all at fantastic value, too. Ten out of ten."
Pure support handle hundreds of thousands of emails each year in four different languages, and use Deskpro to handle all customer communications efficiently. With a simple and intuitive helpdesk, Pure agents are able to tune in to customer expectations.
"We can now provide customer support at speed, scale - and with the highest level of quality."
SureTrader needed to increase the quality and scale of its customer support, whilst accommodating sustained growth and preparing for a new brand launch. With robust live chat capabilities, SureTrader are able to bank on the quality of their support - no matter how busy the helpdesk gets.Read case study
"Without Deskpro we’d have to pay a lot more for a helpdesk that does a lot less."
Car Target were being driven crazy by relying on, out-of-the-box CRM solutions to manage customer interactions. With Deskpro, Car Target is able to make car rentals simple for customers all over the globe using a fit-for-purpose helpdesk that scales with rapid commercial growth.Read case study
"Self-service capabilities are invaluable to us. Strain on staff has been massively reduced, and we’re confidently meeting our SLAs."
National Energy Services support department was struggling to keep up with an increasing product range and customer base, and needed software that was up to the job. National Energy Services selected Deskpro due to its wide range of features, and are now able to operate with renewed efficiency.
"Implementation has been smooth, and the platform is full of great features that make ticket management very efficient."
With the need to handle a high volume of issues critical to the safety and health of the community, Indian River County Police use Deskpro to efficiently handle a large number of sensitive tickets with care. As a result, Indian River County Police are able to crack down on ticket resolution times and improve support across the board.
Unlike other leading helpdesk providers, we don't charge you more for our most useful features.Find out about our pricing
We've been developing helpdesk software that helps organizations provide better customer support for over 15 years.Find out about our journey