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Customer Story

NOMS Healthcare support physician's across Ohio with ease

NOMS Healthcare use Deskpro as a means of providing IT and technical support to the employees that work in the medical practices that they partner with.

250+

PHYSICIANS SUPPORTED

32

MEDICAL SPECIALTIES

43

CITIES

45

AGENTS

Location

Sandusky, Ohio

Deployment

Cloud

Industry

Healthcare

Favorite Features

Documentation

Ticketing

Voice

The Challenge

NOMS Healthcare have been developing and supporting healthcare practices across Northern Ohio since 2001 when they first formed their physician collaborative company. Brandon Skinner, Helpdesk Manager, explains that NOMS began looking for a new helpdesk solution two years ago after their previous solution, a free version of Spiceworks, was failing to meet their expectations.

The Solution

Currently, the IT Team at NOMS are using Deskpro to provide technical support for the practices they support, “our IT team uses Deskpro as a helpdesk where the employees at the doctor’s offices can submit tickets for IT related issues for us to resolve.” The team’s main uses of Deskpro is ticketing and voice, but they also have chat set up on their helpdesk. “We started using voice calling about six months ago and we use that pretty heavily.”

The Benefits

Brandon explains that Deskpro’s Help Center was useful in terms of setting up voice and managing their helpdesk, “voice was pretty simple to get set up, the support articles were really easy to follow, telling us exactly what we needed to do.” He finds that the self-serve aspect of a knowledgebase benefits him: “I think Deskpro’s knowledgebase and resources are pretty good. If you’re quite self-sufficient you can figure out how to set up a decent helpdesk solution with what Deskpro offers.”

Another thing Brandon appreciates is Deskpro’s support team, he finds that in the case of needing to raise a ticket that, “The support team are helpful and good at getting things resolved.”

The Future

Brandon and the team at NOMS are looking forward to migrating to Deskpro Horizon as they will benefit from the upgraded interface and want to be operating the most up to date version of their helpdesk.

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