Education
Brown University
Brown University uses Deskpro to provide excellent student and faculty experiences.
Case Studies
You're in good company.
We're proud that the world's leading organizations rely on our help desk software for outstanding customer service and support.
We heavily vetted several applications, including Zendesk, and found Deskpro was the right choice to support our multi-branding needs.
Matt Goldfarb Executive Director of Support
We wanted a ticketing system that would be more efficient for working together.
Sarah Kippernes Head of Support
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth Edey Technology & Support Manager
98%
Client retention rate
20x
Improvement on average resolution
80%
15 minute SLA success rate
Great product, awesome and affordable. Implementation was quick and easy to implement.Steve Lam Hang Technical Support Manager
All Case Studies
Hospitality
Cairn Group
Cairn Group successfully switched from Spiceworks to Deskpro to improve employee engagement and track performance.
Read the full case study 
Healthcare
Arkansas Urology
Arkansas Urology streamlined IT Support for all of its employees with Deskpro.
Advertising & Marketing
BI Worldwide
BI WORLDWIDE uses Deskpro to fulfil the needs of their expanding global business.
Financial Services
The Progressive Building Society
The Progressive Building Society moved to Deskpro to utilize endless customizable features.
Telecommunications
Atlantech
Atlantech migrated to Deskpro after its legacy help desk stopped supporting On-Premise.
Web Hosting
Ganesh Hosting
Ganesh Hosting broke free from a limited help desk to unlimited possibilities with Deskpro.
Logistics
eShipping
eShipping scaled support by ditching Outlook for Deskpro.
Read the full case study 
Gambling
tain
Tain migrated from Kayako to Deskpro in search of a better On-Premise help desk.
Healthcare
Scribetech
Healthtech experts Scribetech deliver accurate and secure support across the globe.
Social Services
Elder Services of Worcester Area (ESWA)
Elder Services of Worcester Area use Deskpro to provide support to its community.
Printing Services
Emprint
Emprint utilizes its Cloud deployment for both internal and customer support.
Healthcare
ProScan Imaging
Proscan Imaging introduced an internal and external help desk across multiple departments.
Telecommunications
Roadpost
Roadpost uses Deskpro to deliver scalable tech support for lifesaving devices.
Car Rental Agency
Flexible Autos
Flexible Autos took its customer support to the next level with Deskpro.
Read the full case study 
Education
NMIT
NMIT brought its student support out of the dark ages (and into the light).
Advertising
Advertising Specialty Institute (ASI)
Advertising Specialty Institute created an efficient, scalable, and multi-brand help desk.
Education
Southern Oregon University
Southern Oregon University migrated to Deskpro after their previous help desk provider stopped supporting On-Premise.
Hospitality
Vienna House
Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe.
IT Security
IT Guard
IT Guard consolidated its emails and an internal knowledge base into one tool.
Healthcare
Specialist Pharmacy
Specialist Pharmacy streamlined operations with Deskpro and maintained excellent service.
Medical Finance
Medical Billing Professionals
Medical Billing Professionals take support to the next level with its customized cloud help desk
Read the full case study 
Software Development
Mariner Software
Mariner solved its customer support problems with Deskpro.
Healthcare
NHS North of England Commercial Procurement Collaborative
NHS NOE CPC improved operations for procurement support with Deskpro.
Software Development
Bottega52
Bottega52 use its Deskpro help desk to manage customer support for its digital products
Marketing
Amplifi
Amplifi moved from Outlook to Deskpro to streamline its client communications
Healthcare
Laboratory Testing Inc.
Laboratory Testing's HR team uses Deskpro to support its employees.
Software Development
Typeqast
Typeqast supports six client brands from one platform using live chat and branded Help Centers to deliver faster, more personal support.
IT Consultancy
BoPartner
BOpartner manages its clients' needs through Deskpro
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IT Consulting
C>Ways
C>Ways was able to justify moving from free help desk software to Deskpro within minutes
Software Development
Zermelo
Zermelo provides 24/7 support to schools across The Netherlands.
Recruitment & Employment
Randstad
Randstad implemented new customer support software to support its clients.
IT Consultancy
Vairkko
SaaS innovator VAIRKKO leveraged Deskpro to provide first-class support with minimal resources.
Fulfilment & Logistics
3pAll
3pAll uses Deskpro to provide technical and customer support across multiple brands.
Education
St Wilfrid's Catholic School
St Wilfrid's Catholic School uses Deskpro to manage its internal support for staff and students.
Non-Profit
Les Scouts
Les Scouts moved to Deskpro in order to more efficiently manage its ever-growing group of members.
Read the full case study 
IT Consultancy
Impelsys
Impelsys supports over 250 brands by utilizing Deskpro multi-brands.
Travel & Tourism
FROSCH
FROSCH improved customer care efficiency by moving from Outlook to Deskpro On-Premise.
Non-Profit
AbilityNet
AbilityNet chose Deskpro to support 450+ volunteers with scalable, accessible tech that aligned with its values and mission.
Medical Insurance
IMECE Destek
IMECE Destek upgraded its customer support by moving from Outlook to Deskpro.
Technology
Airbus
Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.
Network Security
OptiCom
OptiCom ensured the highest quality of customer service by switching to Deskpro.
Healthcare
NOMS Healthcare
NOMS Healthcare uses Deskpro to provide technical support to physician's practices.
Read the full case study 
Non-Profit
Aurora Mental Health Center
Aurora Mental Health & Recovery is a large, not‑for‑profit community mental health organization that provides a wide range of mental health and addiction services to anyone and everyone in need.
Human Resources
Launchpad
Launchpad switched help desk software to improve customer experience.
Technology
Creative Networks
Creative Networks migrated to Deskpro after its previous software stopped supporting On-Premise.
Human Resources Services
AON
Aon started using Deskpro to organize its psychometric assessments and customer support.
Government Agency
Federal Public Defender Office Southern District of Ohio
Federal Public Defender offices improved organization, communications, and efficiency.