heading

Case Studies

You're in good company.

We're proud that the world's leading organizations rely on our helpdesk software for outstanding customer service and support.

Garmin
CAT
1&1 (IONOS)
Apple
Brown University
NHS
Samsung
Hotel Chocolat
NEC
Arrow
Weetabix
Sony
AON
Green Dot Public Schools
BitDefender
HMRC
Pure
Volkswagen
Odeon
Siemens
Valve

We heavily vetted several applications, including Zendesk, and found Deskpro was the right choice to support our multi-branding needs.
Matt Goldfarb Executive Director of Support
We wanted a ticketing system that would be more efficient for working together.
Sarah Kippernes Head of Support
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth Edey Technology & Support Manager

98%

Client retention rate

20x

Improvement on average resolution

80%

15 minute SLA success rate

Great product, awesome and affordable. Implementation was quick and easy to implement.
Steve Lam Hang Technical Support Manager

All Case Studies

Hospitality

Cairn make customer service complimentary

Cairn Group successfully switched from Spiceworks to Deskpro to improve employee engagement and track performance.
Read the full case study
Cairn make customer service complimentary
Brown University logo

Education

Brown supports expanding minds with Deskpro

Read the full case study

Arkansas Urology logo

Healthcare

Arkansas Urology provides internal support with Deskpro

Read the full case study

BI Worldwide logo

Advertising & Marketing

BI Worldwide relies on Deskpro to fulfil its global clients' needs

Read the full case study

The Progressive Building Society logo

Financial Services

The Progressive Building Society highly customized helpdesk

Read the full case study

Atlantech logo

Telecommunications

Atlantech keeps its customers connected with Deskpro On-Premise

Read the full case study

Ganesh Hosting logo

Web Hosting

Ganesh Hosting wanted helpdesk software it could tailor to its needs

Read the full case study

Logistics

eShipping scaled its logistic efforts with a flexible helpdesk

eShipping scaled support by ditching Outlook for Deskpro.
Read the full case study
eShipping scaled its logistic efforts with a flexible helpdesk
tain logo

Gambling

Tain wanted a provider that continues to support On-Premise software

Read the full case study

Scribetech  logo

Healthcare

Scribetech keeps client data secure with compliant software

Read the full case study

Elder Services of Worcester Area (ESWA) logo

Social Services

ESWA serves its local elder community using Deskpro

Read the full case study

Emprint  logo

Printing Services

Emprint provides seamless support for its clients and employees

Read the full case study

ProScan Imaging logo

Healthcare

Proscan Imaging seamlessly supports patients and staff

Read the full case study

Roadpost logo

Telecommunications

Roadpost scales its tech support with effective helpdesk software

Read the full case study

Car Rental Agency

Flexible Autos stepped its support up a gear with helpdesk software

Flexible Autos took its customer support to the next level with Deskpro.
Read the full case study
Flexible Autos stepped its support up a gear with helpdesk software
NMIT logo

Education

NMIT supports its student community with a robust platform

Read the full case study

Advertising Specialty Institute (ASI) logo

Advertising

ASI supports multiple brands on its efficient and stable helpdesk

Read the full case study

Southern Oregon University logo

Education

SOU wanted an On-Premise helpdesk to support its community

Read the full case study

Vienna House logo

Hospitality

Vienna House provides first-class support for its hotels with Deskpro

Read the full case study

IT Guard logo

IT Security

IT Guard unified its support capabilities with a robust helpdesk

Read the full case study

Specialist Pharmacy logo

Healthcare

Specialist Pharmacy boosted its support with Deskpro

Read the full case study

Medical Finance

MBPros handles billing for medical practices across the US

Medical Billing Professionals take support to the next level with its customized cloud helpdesk
Read the full case study
MBPros handles billing for medical practices across the US
Mariner Software logo

Software Development

Mariner Software needed a platform to efficiently solve inquiries

Read the full case study

NHS North of England Commercial Procurement Collaborative logo

Healthcare

NHS NOE CPC needed a responsive helpdesk

Read the full case study

Bottega52 logo

Software Development

Bottega52 supports clients that use its cloud software using Deskpro

Read the full case study

Amplifi logo

Marketing

Amplifi uses Deskpro to give a voice to its non-profit clients

Read the full case study

Laboratory Testing Inc. logo

Healthcare

Laboratory Testing Inc unified its internal support with Deskpro's software

Read the full case study

Typeqast  logo

Software Development

Typeqast supports its clients' software with ease

Read the full case study

IT Consultancy

BOpartner needed to organize its customer support requests

BOpartner manages its clients' needs through Deskpro
Read the full case study
BOpartner needed to organize its customer support requests
Dominican University logo

Education

Dominican University boosted its resolution times with Deskpro

Read the full case study

C>Ways logo

IT Consulting

C>Ways expanded its support capabilities with Deskpro

Read the full case study

Zermelo logo

Software Development

Zermelo supports educators with its scheduling software

Read the full case study

Randstad logo

Recruitment & Employment Agency

Randstad streamlined recruitment processes with support software

Read the full case study

Vairkko logo

IT Consultancy

VAIRKKO relies on Deskpro to simplify its workflows

Read the full case study

3pAll logo

Fulfilment & Logistics

3pAll fulfils its customers' expectations with multi-branded support

Read the full case study

Education

St Wilfrid's uses Deskpro to support its school community with ease

St Wilfrid's Catholic School uses Deskpro to manage its internal support for staff and students.
Read the full case study
St Wilfrid's uses Deskpro to support its school community with ease
Les Scouts  logo

Non-Profit

Les Scouts manages its members with efficiency boosting software

Read the full case study

Impelsys logo

IT Consultancy

Impelsys effortlessly supports multiple brands from one helpdesk

Read the full case study

FROSCH logo

Travel & Tourism

Frosch boosted customer care with efficient software

Read the full case study

IMECE Destek  logo

Medical Insurance

IMECE Destek scaled its support with helpdesk software

Read the full case study

Airbus logo

Technology

Airbus chose a helpdesk that's out of this world

Read the full case study

OptiCom logo

Network Security

Opticom chose On-Premise software that instantly boosts support

Read the full case study

Healthcare

NOMS Healthcare support physician's across Ohio with ease

NOMS Healthcare uses Deskpro to provide technical support to physician's practices.
Read the full case study
NOMS Healthcare support physician's across Ohio with ease
Aurora Mental Health Center logo

Non-Profit

How Aurora MHR provide exception internal support with Deskpro

Read the full case study

Launchpad logo

Human Resources

Launchpad improved its recruitment processes with Deskpro

Read the full case study

Creative Networks logo

Technology

Creative Networks wanted an alternative On-Premise helpdesk

Read the full case study

AON logo

Human Resources Services

Aon Norway wanted a more productive customer service system

Read the full case study

Federal Public Defender Office Southern District of Ohio logo

Government Agency

Federal Public Defender Office boosted its support with Deskpro

Read the full case study