IT SERVICE DESK

Optimize IT workflows.

Elevate employee experiences

Elevate your IT ticketing system. Unify and automate requests, integrate communications, and eliminate bottlenecks with intelligent workflows that respond to employees and resolve incidents more efficiently.

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Core IT features

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Centralized support

Unified platform keeps IT communication consistent and traceable across email, chat, web, Slack, and Microsoft Teams.

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Eliminate repetitive tasks

Automate request routing, approvals, and workflows to accelerate resolution times and allow IT teams to focus on strategic priorities.

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Self-service help center

Search knowledge bases, guided articles, and smart request deflection to resolve common issues independently, reducing incoming volume.

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Actionable insights

Real-time dashboards, custom reporting, and trend analysis optimize resource allocation and service delivery.

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Enterprise-grade security

Encryption, audit logs, SSO, and role-based permissions protect sensitive data and ensure compliance.

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Case Study

IT Guard unified its support capabilities with a robust help desk

IT Guard consolidated its emails and an internal knowledge base into one tool.

IT Guard unified its support capabilities with a robust help desk

Case Study

BOpartner needed to organize its customer support requests

BOpartner manages its clients' needs through Deskpro.

BOpartner needed to organize its customer support requests

Case Study

Impelsys effortlessly supports multiple brands from one help desk

Impelsys supports over 250 brands by utilizing Deskpro multi-brands.

Impelsys effortlessly supports multiple brands from one help desk

Case Study

C>Ways expanded its support capabilities with Deskpro

C>Ways was able to justify moving from free help desk software to Deskpro within minutes.

C>Ways expanded its support capabilities with Deskpro
“Deskpro stood out with its simple user interface, flexibility, ease of programming, and configurations. Our agents loved the overall look and feel of it.”
John Spadaro / Deputy Chief Information Officer, Brown University

Frequently asked questions