Say Hello to Support in Slack and Teams
- Authors
-
- Name
- Lara Proud
- Role
- Product Marketer
Introducing new support channels Slack and Microsoft Teams.
Your employees can get help from the tools they already use, while every request is tracked, logged, and managed in your help desk. No missed messages, no manual work, just simple support.
You know the scenario: someone asks a support question in Slack or Teams while you’re in the middle of something. You say “sure, I’ll log that” or set yourself a reminder to do it later.
Next thing you know, you’re scrolling through threads, trying to remember what they even needed.
These channels are built to solve that exact problem. With Deskpro’s support channels, you can turn chats and messages into proper help desk tickets the moment they happen without the copy-paste routine.
Meet your new support channels
These channels let your users ask for help in the most natural way: by sending a message. And they let your team stay in control, without manually logging or chasing.
👋 Your team can ask for help just by messaging you
🧠 You won’t have to remember to manually transfer every request
🧾 Nothing gets lost in the endless threads
It’s the same support process, just where your people already work.
Why does it matter?
When support requests live in random threads or chats, they get missed. Or repeated. Or resolved but never documented. Your agents spend time doing admin instead of solving problems and your team risks dropping the ball.
And this isn’t just about efficiency. People want to know their request was seen, logged, and being worked on.
These channels let you give them that confidence without adding extra work for your support agents.
Here's how it works
From Slack or Teams:
- Someone messages a dedicated channel with a request
- A ticket is created automatically in Deskpro
- The conversation stays linked and logged
- Your team can still work in the help desk and reply from Deskpro
- Everything is tracked, searchable, and visible
All your usual workflows, SLAs, and reporting still apply, just with less effort. This is especially useful for internal teams like:
- IT – no more juggling between Slack and your ticket queue
- HR – questions get logged without sending people to a form
- Facilities & Ops – easily track small requests that usually get lost in chat
It means fewer missed requests, less manual logging, and smoother experiences for the people you support every day.
What’s next?
This launch is just the start!
We’re already working on adding smart automations, deeper ticket updates, and ways to use these channels for external external support too.
And we’re building based on real feedback from teams already using them. Your input is shaping what comes next.
Ready to meet your users where they are?
If your team works in Slack or Microsoft Teams, your help desk should too.
Deskpro’s support channels let you meet users where they are, capture requests instantly, and keep everything running smoothly in the background.
