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Deskpro Cloud and Deskpro Private now available in AWS Marketplace

Deskpro Cloud and Deskpro Private now available in AWS Marketplace

AUSTIN, TX – March 3, 2026 – Deskpro, provider of the secure AI-powered help desk platform, today announced the availability of Deskpro Cloud and Deskpro Private in AWS Marketplace, a digital catalog ...

Announcements
March 3, 2026 3 min read
How to Advance Your Help Desk AI Maturity

How to advance your help desk AI maturity

Feeling behind on AI adoption in employee or customer support? You’re actually right where most teams are. According to a recent Deskpro survey of over 220 support and IT leaders, only 37% of organiza...

AI
February 25, 2026 7 min read
How Deskpro Private Breaks Down the Barriers to Secure Help Desk AI: Interview with CEO Brad Murdoch

How Deskpro Private breaks down the barriers to secure help desk AI: Interview with CEO Brad Murdoch

AI adoption is accelerating across support operations, but support teams in regulated industries face a tough choice: use AI in a limited capacity due to compliance requirements, or don’t use it at al...

AICompliance & Security
February 18, 2026 7 min read
From AI Experiments to Real Results in Customer Support

From AI Experiments to Real Results in Customer Support

While there are many reasons AI projects fall short, data privacy and security concerns are often a major culprit. In many cases, a support team evaluates and pilots an AI solution based on features, ...

AICustomer Support
January 30, 2026 6 min read
Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

A recent Deskpro survey of over 220 support and IT leaders found that while 37% of organizations have deployed some level of AI across multiple support functions, 52% are still in exploration or pilot...

AICustomer Support
January 30, 2026 5 min read
The Future of AI Is Private, Secure and Human

The Future of AI Is Private, Secure and Human

AI has advanced rapidly, but for most organisations the real barrier isn't technology, it’s trust. Models keep getting better, yet leaders still hesitate to let AI near sensitive workflows. When custo...

Blog
November 18, 2025 2 min read
Introducing Deskpro Private: It’s time to democratize access to AI for customer and employee service

Introducing Deskpro Private: It’s time to democratize access to AI for customer and employee service

Deskpro has built and perfected a simple way to deploy and manage our help desk platform in private environments, and today I am excited to announce support for any large language model (LLM) in those...

Announcements
November 12, 2025 4 min read
The Help Desk, Redefined: AI-Powered support for the modern enterprise

The Help Desk, Redefined: AI-Powered support for the modern enterprise

Learn how Deskpro takes:

Resources
November 12, 2025 1 min read
AI Meets Compliance: Insights from the State of AI in Support Operations 2025

AI Meets Compliance: Insights from the State of AI in Support Operations 2025

Full report sneak peek The State of AI in Support Operations: Balancing Innovation and Compliance reveals:

Resources
November 12, 2025 1 min read
Deskpro Launches New Private Help Desk Solution with Private AI Support for Organizations with Strict Security, Compliance, and Data Sovereignty Requirements

Deskpro Launches New Private Help Desk Solution with Private AI Support for Organizations with Strict Security, Compliance, and Data Sovereignty Requirements

AUSTIN, TEXAS – November 12, 2025 – Today, Deskpro, provider of the secure AI-powered help desk platform, announced the launch of Deskpro Private, making AI-powered help desk capabilities available to...

Announcements
November 12, 2025 7 min read
New Study Reveals Tech Leads AI Adoption in Support Operations at 92%; Regulated Industries Only at 58% Due to Compliance Constraints

New study reveals tech industry leads AI adoption in support sperations at 92%; Regulated Industries only at 58% due to compliance constraints

AUSTIN, TEXAS – November 12, 2025 – Today, Deskpro, provider of the secure AI-powered help desk platform, released results from the “State of AI in Support Operations: Balancing Innovation and Complia...

Announcements
November 12, 2025 4 min read
Deskpro at DigiGov 2025: Driving Innovation in Public Sector Technology

Deskpro at DigiGov 2025: Driving Innovation in Public Sector Technology

DigiGov 2025, the UK’s leading public sector tech event, brought together over 3,000 public sector professionals, 150+ exhibitors, and 125+ expert speakers to explore the latest technology solutions f...

Government & Public Sector
October 2, 2025 2 min read
Introducing 2025.5!

Introducing 2025.5!

This release introduces powerful new tools to streamline your workflows, enhance accessibility, and improve communication across Deskpro. With the launch of our DocuSign integration, the new Help Cent...

Announcements
September 29, 2025 6 min read
Visitors talking with the team at the Deskpro conference stand

Deskpro at Public Service Data.AI 2025: Insights and Impact

On 18 September, Deskpro attended Public Service Data.AI 2025 at the Business Design Centre in London, a flagship event for UK civil servants and digital leaders exploring the future of data and AI in...

Government & Public Sector
September 24, 2025 3 min read
Creating Seamless Internal Support with Integrated Communication Tools

Creating Seamless Internal Support with Integrated Communication Tools

In today’s fast-paced, digitally driven workplace, internal support can be a frustrating experience for the end user. We’ve all been there; it can be time-consuming to bounce between email, Slack, Tea...

August 28, 2025 6 min read
Deskpro's Ongoing Commitment to Security Excellence

Deskpro's Ongoing Commitment to Security Excellence

I'm pleased to share that Deskpro has successfully renewed our ISO 27001 and SOC 2 Type II certifications, completed between May and July 2025. As CEO, I want to personally address why these certifica...

August 21, 2025 3 min read
The National Digital Exchange

The National Digital Exchange

The UK government just announced something big. The National Digital Exchange (NDX) promises £1.2 billion in annual savings and a complete overhaul of how the government buys technology. But here's wh...

Government & Public Sector
June 23, 2025 5 min read
Say Hello to Support in Slack and Teams

Say hello to support in Slack and Microsoft Teams

You know the scenario: someone asks a support question in Slack or Teams while you’re in the middle of something. You say “sure, I’ll log that” or set yourself a reminder to do it later.

Announcements
June 18, 2025 2 min read
Icons for response time, reporting and employee satisfaction

HR help desk: The complete guide to metrics, tools, & best practices

Note: This blog post was originally published on April 30, 2025. It was most recently updated on August 3, 2026.

HR Help Desk
April 30, 2025 12 min read
How Deskpro Uses Deskpro - Marketing Edition

How Deskpro Uses Deskpro - Marketing Edition

The Power of a Shared Inbox Let me paint you a picture of a typical Monday morning in our marketing department. I've just grabbed my coffee when notifications start rolling in:

January 15, 2025 5 min read