Deskpro Cloud and Deskpro Private Are Now Available in AWS Marketplace

We’re excited to announce Deskpro Cloud and Deskpro Private are now available in AWS Marketplace, a digital catalog that helps you find, buy, deploy, and manage software, data products, and professional services from thousands of vendors. You can now choose between SaaS convenience with Deskpro Cloud or the increased security posture of a virtual private cloud (VPC) or AWS Outposts deployment of Deskpro Private. Both products offer flexible pricing options so you can ensure your solution is tailored to your needs while maximizing your existing AWS commitments.

“We want to meet our customers where they are,” said Brad Murdoch, CEO of Deskpro. “By making Deskpro available in AWS Marketplace, we’re eliminating procurement friction and enabling faster implementation, so organizations can focus on what matters most, delivering exceptional customer support experiences that drive business growth. With Deskpro Cloud and Deskpro Private, we’re able to provide our customers with flexible hosting options to meet their specific needs, including virtual private cloud deployment, a must for organizations in highly-regulated industries.”

Deskpro’s AI-enabled help desk supports employee and customer interactions across all channels, including email, chat, phone, Slack and Microsoft Teams, social media, and more. You can connect to the AI model of your choice via Amazon Bedrock to ensure all AI processing happens within your organization’s approved security perimeter. With Deskpro, organizations across industries, including highly regulated sectors such as financial services, healthcare, aerospace and defense contractors, government agencies, and manufacturing, can confidently deploy their help desk with complete data sovereignty, data security, and regulatory compliance.

Since Deskpro Private can be deployed entirely inside an AWS VPC, you can confidently integrate any and all data across your organization to deliver superior, AI-supported experiences for both customers and service agents. With secure access to all relevant data, Deskpro Private enables customers and employees to access the answers they need via an AI chatbot without waiting for human intervention, freeing human agents to focus on solving the more complex problems that require empathy and creativity. This foundational security and resulting efficiency drives a tangible ROI, as improved agent and customer retention directly and measurably boosts company performance.

Availability in AWS Marketplace makes it easier for Deskpro customers to achieve significant advantages, including:

• AI-Powered Automation: Built-in intelligent routing, categorization and generative AI tools
• Enterprise Security: Secure deployment behind strict firewalls with full infrastructure control
• Seamless Integration: Native compatibility with existing AWS infrastructure and services
• Private Offers: Custom pricing and contract terms tailored to enterprise requirements and specific organizational needs
• AWS Enterprise Discount Program (EDP) Spend-Down Capability: Use your existing AWS EDP commitments or purchase Deskpro using existing AWS credits through the standard program
• Flexible Deployment: Choose between a fully managed cloud solution with Deskpro Cloud or a virtual private cloud with Deskpro Private
• Streamlined Procurement: Consolidated AWS billing eliminates separate vendor procurement processes

Book a demo to see how Deskpro can improve your support operations while maximizing your AWS investments.