Featured resources
How support leaders can solve the support agent burnout problem
Support agent burnout is high, contributing to an estimated annual turnover rate of 30-45%. This webinar looks at ways support leaders can use their help desk to improve the agent experience and reduc...
The help desk AI maturity journey
This guide maps three levels of AI maturity in support operations and what it takes to move up.
Why choose Deskpro?
Deskpro is built for flexibility and control. It adapts to how you work, scales with your team, and runs on your terms.
All resources
Why Deskpro doesn’t charge for AI resolutions
If you’re currently using or evaluating AI-powered help desk software, there’s a good chance you’ve encountered resolution-based pricing. Well-known vendors including Zendesk, Help Scout, and Fin (Int...
Custom ticketing automation: Benefits and capabilities guide for 2026
We’re willing to bet you didn’t enter the support field because you love answering repetitive questions and manually routing requests, and your team members probably didn’t either. Yet on most custome...
Questions to ask AI help desk solution providers
If you’re in the market for a help desk, you’ll be hard-pressed to find a vendor that isn’t actively promoting their AI capabilities. At this point, having AI is table stakes: what matters is whether ...
Help desk migration: How to switch platforms without disruption
Your current help desk is no longer working for you and your support team. You know you need to make a switch, but you’re not looking forward to the help desk migration process. You’ve got years’ wort...
Why is a help desk important for growing businesses?
The early stages of customer support for a startup or small business often look something like this: customers reach out to a single email address, and a small team–or single person–manage the request...
How Aquila Learning built a more connected support operation
Aquila Learning connected support and engineering with a centralized portal and AI-powered communication tools.
How Deskpro Private breaks down the barriers to secure help desk AI: Interview with CEO Brad Murdoch
AI adoption is accelerating across support operations, but support teams in regulated industries face a tough choice: use AI in a limited capacity due to compliance requirements, or don’t use it at al...
Airbus chose a help desk that's out of this world
Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.
MBPros supports medical practices while protecting sensitive healthcare data
Medical Billing Professionals take support to the next level with its customized cloud help desk.
FROSCH improves 10-minute SLA accountability with Deskpro
FROSCH improved customer care efficiency by moving from Outlook to Deskpro Private.
eShipping scaled its logistic efforts with a flexible help desk
eShipping scaled support by ditching Outlook for Deskpro.