Financial Services
Help Desk software you can take to the bank
Provide secure and insightful support service to your customers with Deskpro's help desk software
Reporting
Intelligent reports give valuable insights
Intelligent reporting helps you to monitor your organization, keep on top of your budgeting, track your customers' financial behaviors and gain a deeper understanding of your clients.
Arm yourself with information about company performance that helps you to improve your customer support and remain economically sound.
Keeping sensitive data secure is a priority
In the financial sector, you process huge amounts of sensitive financial information daily. With the rise in online and mobile banking, it is essential to keep your customer information secure and protect your online platforms from cyber attacks.
Deskpro offers highly secure On-Premise and Cloud deployments, with On-Premise you can host your help desk on your choice of server infrastructure giving you total control over data access or we can host your data securely in AWS data centers in the US, UK or EU.
On-Premise vs Cloud
Deploy your help desk your way
You choose between a Cloud or On-Premise deployment; if you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like.
And if you change your mind Deskpro also allows you to switch between our deployment options with ease.
Deskpro is a robust do-it-all ticketing platform and with a great customer support team, it has made switching even easier.Timothy Kinnie IT Analyst
Customization
Customize your help desk to simplify everyday processes
Deskpro offers highly customizable features which allow you to create a help desk that is uniquely yours, simplifies common tasks and makes your assistance more efficient.
When your clients need assistance you want to quickly get to work and have all the information you need at your fingertips.
24/7 self-service
Self-sufficient customers save valuable agent time
It might seem like your agents get numerous requests a day about the same problems; utilizing Deskpro's Help Center can help to reduce the time agents spend answer the same tickets over and over again.
By creating an article for a common issue, you agents can quickly direct customers to the right answer, and 24/7 access to helpful articles mean your customers can find the solution anytime.
Permissions
Protect confidential information with access controls
Protecting customer information and following security protocol is important, Deskpro allows you to decide who can access what information across your help desk so sensitive financial data is only accessible to those who strictly need it.
We are always glad that we moved from Outlook to Deskpro, our capacity to handle support is much better now. We can measure our performance and stay on top of all our client communication.Mustafa Büyükkaya IT & Business Development Manager
Automation
Automation tools help your agents to be more productive
Deskpro has a number of intelligent automation tools that can make your agents' customer support more efficient. Sending out everyday processes that require the same actions time and time again; like payment confirmations, or password resets can eat into your agents' time.
Using productivity tools enables them to solve more problems, faster, and still provide the best support possible.
Deskpro is an integral part of our daily communication.David Neelman Director, Project & Client Services
