Helpdesk software that you can take to the bank

Provide secure and insightful support service to your customers with Deskpro's helpdesk software

These financial organizations trust Deskpro's helpdesk software

Experian
Celtic Bank
EuropArabBank
AON
Transunion
Dukascopy Bank
AMG National Trust Bank
The Progressive Building Society
First State Bank
KS State Bank
Bullion Vault
Treasury Intelligence Solutions
Hallmark Home Mortgage

Self-service help center providing 24/7 information

In-depth reporting provides rich analytical data about your helpdesk

Intelligent automation tools to boost your organization's efficiency

Choose between two deployment options for your helpdesk

Customize your support system to fit your organization's needs

Control who has access to what information with permission settings

Reporting

Intelligent reporting gives you valuable insights

Intelligent reporting helps you to monitor your organization, keep on top of your budgeting, track your customers' financial behaviors and gain a deeper understanding of your clients.

Arm yourself with information about company performance that helps you to improve your customer support and remain economically sound.

Learn about Reporting in Deskpro

Audit logs

Ticket logs provide a transparent view of actions that occur in your helpdesk, enabling secure and informative auditing.

Dashboards

Produce visual displays of data and that show your organization's performance on custom or in-built dashboards.

Custom reports

Rich custom report building options mean you can generate reports on highly specific data with DPQL query language.

Security

Keeping sensitive data secure is a priority

In the financial sector, you process huge amounts of sensitive financial information on a daily basis. With the rise in online and mobile banking it is essential to keep your customer information secure and protect your online platforms from cyber attacks.

Deskpro offers highly secure On-Premise and Cloud deployments, with On-Premise you can host your helpdesk on your choice of server infrastructure giving you total control over data access or we can host your data securely in AWS data centers in the US, UK or EU.

Compliancy

Auditing

Secure access

Password policies

On-Premise vs Cloud

Deploy your helpdesk your way

You choose between a Cloud or On-Premise deployment; if you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like.

And if you change your mind Deskpro also allows you to switch between our deployment options with ease.

On-Premise

Deskpro's On-Premise deployment lets you run your own PHP-powered helpdesk on the server of your choice.

Cloud

On Cloud deployment is our hosted service where we run your helpdesk from secure data centers and take care of backups, updates, security and bandwidth costs.

Deskpro is a robust do-it-all ticketing platform and with a great customer support team, it has made switching even easier.

Timothy Kinnie
IT Analyst
14 day free trial
No credit card required

Customization

Customize your helpdesk to simplify everyday processes

Deskpro offers highly customizable features which allow you to create a helpdesk that is uniquely yours, simplifies common tasks and makes your assistance more efficient.

When your clients need assistance you want to quickly get to work and have all the information you need at your fingertips.

Custom Fields

Custom fields enable you to collect all the necessary data about your clients and store it for access in the future.

Remove the need for your customers to relay all their financial information every time they need help with intelligent fields that auto-populate when customers are logged in.

Help Center

Make your Help Center your own with your brand imagery; give a visual signal that your customers are in the right place.

Provide easy self-service guides so your customers can quickly resolve their issues without needing an agents help.

Custom Ticket Filters

Agents can set their own criteria to automatically organize tickets received into specific departmental or group channels.

They can organize incoming tickets by the type of issue and have different filters for online banking, mobile banking and technical issues.

24/7 self-service

Self-sufficient customers save valuable agent time

It might seem like your agents get numerous requests a day about the same problems; utilizing Deskpro's Help Center can help to reduce the time agents spend answer the same tickets over and over again.

By creating an article for a common issue, you agents can quickly direct customers to the right answer, and 24/7 access to helpful articles mean your customers can find the solution anytime.

Ticket deflection

When customers are submitting a ticket they will be automatically routed to relevant articles in your knowledgebase; reducing the number of repeated tickets you receive.

Receive feedback

When customers use your knowledgebase they can rate how useful the resource was for them so you can make sure your articles are as helpful and effective as possible.

Easy publishing

Quickly edit and create articles from within the helpdesk interface; agents can easily make new guides as needed from tickets that are being submitted.

Permissions

Protect confidential information with access controls

Protecting customer information and following security protocol is important, Deskpro allows you to decide who can access what information across your helpdesk so sensitive financial data is only accessible to those who strictly need it.

Admin Permissions

Admins control the permission settings for agents and customers, giving and restricting access as needed. And dictating which areas of your helpdesk require customers to be signed in to access.

Agent Permissions

Agents permissions can be controlled from individual accounts, or across entire departments.

Customer Permissions

Different customers usergroups are controlled through the CRM, dictate which areas of the Help Center require password access.

We are always glad that we moved from Outlook to Deskpro, our capacity to handle support is much better now. We can measure our performance and stay on top of all our client communication.

Mustafa Büyükkaya
IT & Business Development Manager
14 day free trial
No credit card required

Automation

Automation tools help your agents to be more productive

Deskpro has a number of intelligent automation tools that can make your agents' customer support more efficient. Sending out everyday processes that require the same actions time and time again; like payment confirmations, or password resets can eat into your agents' time.

Using productivity tools enables them to solve more problems, faster, and still provide the best support possible.

Read more about Automation →

Snippets

Speed up how agents type repetitive responses with customizable snippets. At two clicks of a button your agents can insert canned responses from your snippet library.

Follow Ups

Agents can preset follow up reminders to send out a response or request information, leading to faster ticket resolution and happier customers.

Macros

Streamline your agents' workflow for complex tasks by applying macros, a pre-defined sequence of actions, to tickets with a few clicks.

We're always here to help you and your team

When you buy Deskpro you're getting more than just software. We're here to support you ever step of the way, from regular software updates to support, training and advice.

Global Customer Support

Our helpdesk support experts are available 24/7 whenever you need it via:

Training & Advice

Help your team get the most from Deskpro with custom onboarding plans, certification exams, and bespoke product consultancy.

Get advice
Installation Services

Seamlessly switch between Cloud and On-Premise deployments and get help migrating your data into Deskpro.

Get in touch
Help Center

Take finding answers into your own hands with access to our comprehensive knowledgebase, guides and videos.

Help Center

Hannah

Paul

Amabel

Matt

Chris

Sarah

Nick

Phil

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.

Mohamed Jad Amouri
Senior Lead IT Engineer