Agents
Fully integrated data frees humans from repetitive tasks so they can focus on solving complex problems.
DESKPRO PRIVATE
The secure help desk software that enables AI for private environments
SaaS help desk platforms use public cloud AI foundation models to power their AI. For many, this is a problem for security, compliance, and data sovereignty, leaving their organizations unable to realize the benefits of AI-driven support operations.
Deskpro Private removes the gap between AI projects and help desk initiatives.
Choose the deployment model for Deskpro
that matches your security protocols, private cloud, compliance requirements, and data residency restrictions – VPC, on-prem, or sovereign cloud
Add multi-LLM flexibility–OpenAI, Claude, Gemini, Mistral AI, Amazon Titan, or even your own private AI model
Optionally deploy in an Amazon VPC and securely access Amazon Bedrock AI foundation models via AWS PrivateLink
Enhance the value of AI in your help desk by providing brand-specific context, such as manuals, documentation, help desk tickets, web sites, etc. You name it!
Use AI worry-free with AI safety and security.
No other help desk solution can do this!
Everyone wins! Better AI equates to happiness all around
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Customers
Get the answers they want faster either with or without a human agent.
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ROI
Customer and agent retention adds measurable impact to your bottom line.
Frequently Asked Questions
How does help desk software need to be deployed to meet security and compliance requirements?
Help desk software must be deployed in a way that gives organizations full control over where data is stored, how it is accessed, and how it is processed. For regulated environments, this typically requires private deployment rather than SaaS-only platforms.
Deskpro provides secure help desk software through flexible deployment options, including on-premise, private cloud, and VPC environments. This allows organizations to meet internal security standards, enforce governance policies, and maintain auditability.
When is SaaS help desk software not sufficient for enterprise requirements?
Organizations choose self-hosted help desk software when they need control over infrastructure, data residency, and compliance.
This is typically required when:
- Sensitive customer or operational data cannot leave internal systems
- Security teams require full visibility into data access
- Regulatory requirements or data sovereignty laws restrict cloud-based storage
Deskpro supports these requirements while still delivering modern customer support software capabilities across teams and channels.
What are the benefits of on-premise help desk software for IT teams?
Running on-premise help desk software allows IT teams to maintain full control over systems, data, and network access.
Key benefits include:
- Data residency and sovereignty control
- Internal infrastructure alignment
- Reduced reliance on third-party systems
- Stronger audit and compliance posture
Deskpro also supports internal service workflows through its IT help desk software capabilities, making it suitable for both customer-facing and internal use cases.
How does Deskpro Private differ from alternative help desk softwares using AI?
SaaS help desk platforms typically rely on public cloud AI models, which can introduce risks around data exposure, compliance, and governance.
Deskpro Private takes a different approach by enabling a private AI help desk where AI runs within controlled environments.
This allows organizations to:
- Use AI without exposing sensitive data
- Choose the models used to power Deskpro's AI features
- Apply internal guardrails and policies
These capabilities are part of Deskpro’s AI help desk software, designed for secure, enterprise use.
How does Deskpro support data sovereignty and internal governance policies?
Deskpro allows organizations to define exactly where their help desk runs and how data is handled, making it easier to meet data sovereignty and governance requirements.
By deploying help desk software on premise or in a private cloud, organizations can:
- Control geographic data location
- Restrict access based on internal policies
- Maintain full audit trails
This ensures compliance with both regulatory requirements and internal IT standards.
Can Deskpro support both customer service and internal IT workflows in a private deployment?
Deskpro supports both external and internal use cases within a single platform, even when deployed in private environments.
Organizations can use Deskpro as:
- Customer service help desk software
- Enterprise IT help desk
- Employee and HR help desk software
- An omnichannel support software platform unified across departments
This allows teams to consolidate tools while maintaining security and control.
How does Deskpro maintain modern support capabilities in a private environment?
Private deployment does not limit functionality. Deskpro delivers the same modern capabilities expected from leading platforms, including:
- Omnichannel helpdesk support across channels
- Automation and workflow configuration
- Reporting and analytics
- AI-powered agent assistance
This ensures organizations do not have to trade off capability for security.
Which organizations benefit most from private or on-premise help desk software?
Private and self-hosted help desk software is best suited for organizations that require control over data, infrastructure, and compliance.
This includes:
- Financial services (Link to industry solutions page)
- Healthcare organizations (Link to industry solutions page)
- Government agencies (Link to industry solutions page)
- Enterprise organizations with strict IT policies
These organizations often cannot rely on SaaS-only platforms and require secure help desk software that aligns with their operational and regulatory requirements.