DESKPRO PRIVATE
The help desk that keeps data under your control
Every organization has its own infrastructure, security model, and way of running things. Not every help desk meets all those requirements. Deskpro lets you host your way.
Deskpro Private gives customer support, IT, and HR teams a complete help desk that is managed by your organization and runs where you decide, whether that’s on-premise or in VPC, private cloud, or sovereign cloud environments.
Why Deskpro
Why teams that need complete control choose Deskpro
Infrastructure that aligns with your security model
Most SaaS help desks offer public cloud hosting only, meaning your data sits where the vendor decides.
Deskpro Private lets you choose the hosting model that meets your security and compliance needs. Deploy the full Deskpro platform within private cloud environments, isolated VPCs, on-prem infrastructure, or sovereign regions.
Omnichannel support without compromise
Deskpro Private gives you the same modern help desk capabilities as Deskpro Cloud and keeps your communication data under your control.
Bring customer conversations from email, live chat, phone, social channels, SMS, and web forms into a single ticketing workspace. Automation, workflows, reporting, and governance are consistent across every channel.
AI that runs in your own environment
With Deskpro Private, you can connect leading model providers, integrate private models, or deploy AI services through secure environments such as Amazon VPC with PrivateLink access to Bedrock.
AI is grounded in your organization’s approved knowledge sources, reducing inaccuracies while maintaining governance.
No forced public routing. No mandatory provider lock-in. AI becomes a controlled extension of your infrastructure strategy.
Organizations with the strictest regulations use Deskpro
Government
Keep citizen data and support operations inside jurisdictional boundaries by deploying within sovereign environments.
Regional compliance, data residency, and national governance requirements stay intact while government teams get modern help desk capabilities.
Technology
High-growth SaaS companies need scalable support without risking customer data.
Deskpro Private aligns with SOC 2 and ISO, keeping automation and support in tech companies’ chosen environments and allowing teams to scale without switching platforms.
Finance
Financial institutions face strict audit and PII requirements.
Deskpro Private keeps customer interactions within a financial institution’s perimeter, with built-in governance and reporting for compliance visibility.
Healthcare
Healthcare organizations require strict PHI governance.
Deskpro Private deploys in secure, regulation-aligned environments with built-in audit logging and access controls so teams can modernize support while protecting patient data.
Built for the teams that run it
Self-hosting shouldn't mean living on the command line. The Deskpro Private Controller gives your sysadmins one interface to deploy, manage, and monitor every instance.
Rapid Deployment
Spin up a working Deskpro Private environment in a few clicks.
Multi-instance management
Run production, staging, and regional instances from one place.
Horizontal scaling
Horizontally scale application containers to provide load balancing.
Alerts & logs
Get email notifications when something needs attention. Download system and access logs for complete visibility.
Compliance certifications and regulatory readiness
You need a help desk vendor that can meet your organization’s security and compliance requirements. Deskpro carries the compliance certifications and provides the regulatory readiness, include HIPAA- and GDPR-compliant hosting, you need to get sign-off.
SOC 2 Type II
PCI DSS
GDPR Hosting
HIPAA Hosting
Cyber Essentials Plus
Secure infrastructure. Modern support. Full control.
Frequently Asked Questions
How does help desk software need to be deployed to meet security and compliance requirements?
Help desk software must be deployed in a way that gives organizations full control over where data is stored, how it is accessed, and how it is processed. For regulated environments, this typically requires private deployment rather than SaaS-only platforms.
Deskpro provides secure help desk software through flexible deployment options, including on-premise, private cloud, and VPC environments. This allows organizations to meet internal security standards, enforce governance policies, and maintain auditability.
When is SaaS help desk software not sufficient for an organization's requirements?
Organizations choose self-hosted help desk software when they need control over infrastructure, data residency, and compliance.
This is typically required when:
- Sensitive customer or operational data cannot leave internal systems
- Security teams require full visibility into data access
- Regulatory requirements or data sovereignty laws restrict cloud-based storage
Deskpro supports these requirements while still delivering modern customer support software capabilities across teams and channels.
Which organizations benefit most from private or on-premise help desk software?
Private and self-hosted help desk software is best suited for organizations that require control over data, infrastructure, and compliance.
This includes:
- Financial services
- Healthcare organizations
- Government agencies
- Organizations with strict IT policies
These organizations often cannot rely on SaaS-only platforms and require secure help desk software that aligns with their operational and regulatory requirements.
What are the benefits of on-premise help desk software for IT teams?
Running on-premise help desk software allows IT teams to maintain full control over systems, data, and network access.
Key benefits include:
- Data residency and sovereignty control
- Internal infrastructure alignment
- Reduced reliance on third-party systems
- Stronger audit and compliance posture
Deskpro also supports internal service workflows through its IT help desk software capabilities, making it suitable for both customer-facing and internal use cases.
Which deployment options does Deskpro Private support?
You can deploy Deskpro Private in the environment that fits your security, compliance, and data residency needs. That includes a VPC, a regional private cloud, a sovereign cloud, or on-premise in your own data center or a colocation facility.
Can Deskpro Private run in an air-gapped environment?
Yes. For the most sensitive use cases, you can deploy Deskpro Private on-premise in a fully air-gapped environment.
Can Deskpro Private support customer service, IT, and HR workflows together?
Yes. Deskpro Private gives you a unified help desk platform for both internal and external support teams, so customer support, the IT service desk, HR, and internal operations teams can each run their own workflows without juggling separate tools.
How does Deskpro Private differ from alternative help desk softwares using AI?
SaaS help desk platforms typically rely on public cloud AI models, which can introduce risks around data exposure, compliance, and governance.
Deskpro Private takes a different approach by enabling a private AI help desk where AI runs within controlled environments.
This allows organizations to:
- Use AI without exposing sensitive data
- Choose the models used to power Deskpro's AI features
- Apply internal guardrails and policies
These capabilities are part of Deskpro’s AI help desk software, designed for secure, enterprise use.
How does Deskpro support data sovereignty and internal governance policies?
Deskpro allows organizations to define exactly where their help desk runs and how data is handled, making it easier to meet data sovereignty and governance requirements.
By deploying help desk software on premise or in a private cloud, organizations can:
- Control geographic data location
- Restrict access based on internal policies
- Maintain full audit trails
This ensures compliance with both regulatory requirements and internal IT standards.
Does Deskpro Private have the same features as Deskpro Cloud?
Yes. Choosing a private deployment doesn't cost you features: Deskpro Private includes the same omnichannel support, workflow automation, reporting and analytics, and AI-powered agent assistance your team would get with Deskpro Cloud. You can also choose the AI model behind those features, including OpenAI, Claude, Gemini, Mistral AI, Amazon Titan, or your own private model.
Can we move between Deskpro Cloud and Deskpro Private?
Yes. You can move your help desk between Cloud and Private deployments if your needs change, and Deskpro's team will help you migrate your data.