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Microsoft Teams ticketing system

Deskpro brings your help desk into Microsoft Teams, letting staff raise, manage, and track support issues without breaking their workflow.

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Bring support into the conversation

Your team already uses Microsoft Teams to communicate, plan, and collaborate, so why make them leave it to get help?

Your help desk in your workspace

Turn staff messages into tickets. No more juggling between tools, no more overlooked requests.

Empower internal team support

Built to support every team, Deskpro makes collaboration simple across your entire organization.

IT Help Desk

IT Help Desk

Lost passwords, broken laptops, and software requests. All submitted and tracked without leaving Teams.

HR & People Ops

HR & People Ops

Onboarding questions, policy clarifications, or benefits issues can be raised from anywhere.

Facilities & Admin

Facilities & Admin

From “the projector isn’t working” to “we’re out of coffee,” Teams is the easiest place to report it.

How your team win with Deskpro in Microsoft Teams

Bring structure to support with everything you need to create, manage, and resolve tickets.

Raise tickets directly from Teams

Raise tickets directly from Teams

Create a ticket from any chat or channel. Just click, describe the issue, and submit.

Raise tickets directly from Teams

Work where your team are

Work where your team are

Agents can view, respond to, and resolve tickets created inside Teams, reducing delays and improving first-response times.

Work where your team are

Route requests in the help desk

Route requests in the help desk

Behind the scenes, Deskpro handles routing, SLAs, and workflows; keeping your support team organized and efficient.

Route requests in the help desk
FEATURES

Everything you need to deliver exceptional support

Powerful tools and seamless integrations designed to streamline your support operations and keep your team focused on what matters most.

Launch the Deskpro app

Available in chat and channel views, accessible via the message extension or shortcuts.

Submit a request

Fill out a structured form with the necessary details. One click and it’s logged.

Track and resolve

View ticket status, reply to requests, or add to the thread.

Put your help desk where your team is

See how Deskpro and Microsoft Teams work together to streamline internal support.

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Frequently Asked Questions

Does Deskpro have a Microsoft Teams ticketing system?

Yes. Deskpro's Microsoft Teams ticketing integration lets staff raise and track support requests without leaving Teams. A ticket can be created directly from any chat or channel message, routed to the right team in Deskpro, and tracked to resolution. Agents manage everything from the full help desk interface, while staff interact entirely within the tools they already use every day.

Which teams in our organization can use Deskpro through Microsoft Teams?

Any team that handles internal requests can use Deskpro through Microsoft Teams. IT teams use it to manage hardware issues, software requests, and access problems submitted straight from Teams channels. HR and people operations teams use it to field onboarding questions, policy queries, and benefits requests. Facilities and admin teams can receive and track operational requests in the same way. Each department gets a structured, trackable workflow without requiring staff to learn a separate tool.

How does the Microsoft Teams help desk integration work?

Staff install the Deskpro app within Microsoft Teams, available from chat and channel views via the message extension or shortcuts. From there, any message can be turned into a structured support ticket with a single click. The submitter fills out a short form, the ticket is logged in Deskpro, and status updates flow back into Teams automatically. There is no need to switch tools, log into a separate portal, or follow up manually. The full help desk workflow runs in the background while staff stay in Teams throughout.

Can we still use Deskpro outside of Microsoft Teams?

Yes. The Microsoft Teams integration is one channel within Deskpro's broader omnichannel support platform. Agents work from the full Deskpro interface regardless of where a ticket originates. Requests submitted via Teams sit alongside those from email, chat, forms, voice, and other channels in one unified workspace. Organizations that support both internal staff through Teams and external customers through other channels can manage everything from a single platform without any duplication of effort.

Is the Microsoft Teams ticketing integration secure enough for regulated environments?

Yes. Deskpro supports deployment options that meet strict security and compliance requirements. For organizations in regulated industries, Deskpro Private allows the platform to run entirely within your own infrastructure, including on-premise or within a dedicated VPC, so no support data leaves your controlled environment. The Teams integration works within whichever deployment model your organization requires, meaning you do not have to choose between staff convenience and data security.

How is Deskpro different from other help desk software that integrates with Microsoft Teams?

Most tools that connect to Microsoft Teams offer basic notification forwarding or a simple bot. Deskpro delivers a full Microsoft Teams help desk experience, with structured ticket creation, routing, status tracking, and resolution all accessible from within Teams itself. Beyond the integration, Deskpro brings capabilities that most Teams-connected tools lack: AI-assisted triage and suggested responses, flexible deployment for organizations with strict data requirements, and a single platform that serves IT, HR, and customer support teams simultaneously. It is built for organizations that need more than a lightweight connector.