Omnichannel Help Desk Software
One platform for every conversation
Deliver memorable customer experiences across any channel to your external or internal users with our flexible and dynamic help desk software.
Microsoft Teams Ticketing
Support belongs where you work
Deskpro brings your help desk into Microsoft Teams, letting staff raise, manage, and track support issues without breaking their workflow.
Bring support into the conversation
Your team already uses Microsoft Teams to communicate, plan, and collaborate, so why make them leave it to get help?
Your help desk in your workspace
Turn staff messages into tickets. No more juggling between tools, no more overlooked requests.
How your team win with Deskpro in Microsoft Teams
Bring structure to support with everything you need to create, manage, and resolve tickets
Raise tickets directly from Teams
Create a ticket from any chat or channel. Just click, describe the issue, and submit.
how it works
From raised, to resolved
Available in chat and channel views, accessible via the message extension or shortcuts.
Fill out a structured form with the necessary details. One click and it’s logged.
View ticket status, reply to requests, or add to the thread.
Put your help desk where your team is
See how Deskpro and Microsoft Teams work together to streamline internal support.
Switching to Deskpro helped improve our whole service offering and made us more scalable.Andrew Weiss Director of LTL Operations
Simplify Team Communication
Eliminate Email Chaos with a Unified Inbox
Upgrade from traditional email to a shared inbox help desk. With efficient email management tools you can ensure no message goes unanswered.
Internal Help Desk Software
Exceptional support begins with your team
Internal ticketing system and internal support help desk software for organizations that care about happy employees.