Deskpro Cloud Pricing
Empower your team with intelligent automations, powerful integrations, and instant AI tools that make every customer interaction faster and more personal.
Essential tools for small teams getting started
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support
Expanded features for growing teams ready to scale
Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove “Powered by Deskpro”
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
CRM Sync
Professional Support
Advanced flexibility for large teams that need total control
Data Center Choice
Quarterly Health Checks
Security Reviews
Sandbox Environment
Custom Contracts
HIPAA-Compliant Hosting
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
| Feature | Team Try for free | Professional Try for free | Enterprise Try for free |
|---|---|---|---|
| Email Send email using your own custom email addresses. Either through Deskpro, SMTP or directly link your Gmail/Outlook accounts. | | | |
| Chat | | | |
| Phone | | | |
| Contact Forms Custom forms can be embedded anywhere on your website or Help Center. Collect all the customer information that your agents need to resolve issues. | | | |
| Slack | | | |
| Microsoft Teams | | | |
| Social | | | |
| | | | |
| SMS | | | |
| Reviews | | | |
| Shared Inbox Collaborate across every contact point with connected inboxes. | | | |
| Ticket Queues | | | |
| Agent Notes | | | |
| @mentions | | | |
| Ticket Translation AI Ticket translation | | | |
| Ticket SLAs | | | |
| Ticket Urgency | | | |
| Custom Fields Unlimited custom fields to include as much data as your teams require, control access using permissions | | | |
| Stars | | | |
| Labels | | | |
| Ticket Followers | | | |
| Ticket Permissions | | | |
| Help Center Create a fully branded portal where users can browse help articles and submit tickets. | | | |
| Knowledge Base Publish and organize articles, FAQs, and documentation. | | | |
| Guides Build structured multi-page guides for products or onboarding. | | | |
| News Share new updates, announcements, or service notifications directly on your Help Center. | | | |
| Community Host user discussions, feedback, and peer-to-peer support. | | | |
| Files Upload guides, PDFs, and images to support content. | | | |
| Multi-Brand Help Centers Manage separate Help Centers for multiple brands or departments from one Deskpro workspace. | 3 | 10 | Unlimited |
| Content Permissions Control who can view or edit content (public, internal, or restricted). | | | |
| Custom Templates Build custom templates for standardized content layouts. | | | |
| Theme Customization Fully customize your Help Center colors, typography, and layout to match your brand with full CSS access. | | | |
| Remove "Powered by Deskpro" Branding Remove Deskpro branding for a fully white-labeled experience. | | | |
| Dynamic Forms Add unlimited custom fields and layouts to ticket submission forms. | | | |
| Feedback & Ratings Let users rate article helpfulness and suggest improvements. | | | |
| Content Publishing & Review Scheduling Enforce content workflows with scheduled publishing, reviews, and expirations. | | | |
| AI Ticket Summaries | | | |
| AI Draft Responses | | | |
| AI Intent Detection | | | |
| AI Sentiment Analysis | | | |
| AI Tone Enhancement | | | |
| AI Spelling & Grammar Check | | | |
| AI Chatbot | | | |
| AI Data Sources | | | |
| Private AI | | | |
| AI Guardrails | | | |
| Escalations | | | |
| Triggers & Categorization | | | |
| Follow Ups | | | |
| Round Robin | | | |
| Auto Responses | | | |
| Work Shifts | | | |
| Macros | | | |
| Snippets | | | |
| Mass Actions | | | |
| Bot Flows | | | |
| 150+ Built In Reports | | | |
| Custom Reports | | | |
| Custom Dashboards | | | |
| Data Export | | | |
| Report Sharing | | | |
| Customer Satisfaction Surveys | | | |
| Reporting Permissions | | | |
| Custom Reports Support | | | |
| Apps Marketplace | | | |
| CRM Sync | | | |
| Zapier | | | |
| Full REST API | | | |
| Build Custom Apps | | | |
| SSO | | | |
| Agent Two Factor Authentication | | | |
| User Two Factor Authentication | | | |
| ISO27001 | | | |
| CSA Star | | | |
| GDPR | | | |
| DPA | | | |
| SOC2 | | | |
| Cyber Essentials Plus | | | |
| HIPAA-Compliant Hosting | | | |
| Security Reviews | | | |
| Data Center Choice | US / UK / EU | US / UK / EU | Global |
| Uptime SLA | | 99.90% | 99.99% |
| Customer Success Manager Dedicated Customer Success Manager as your main point of contact. | | | |
| Custom Reports Support | | | |
| Quarterly Health Checks | | | |
| Support SLA | | | |
| Custom Feature Development | | | |
| Implementation Services | | | |
| Deskpro Support | | | |
| Minimum Agents Agents are the members of your team who work in Deskpro to help your users. | 5/10 | 10 | 25 |
| Lite Agents Agents who can view tickets and collaborate with your team, but can’t respond to users directly. | | 50 | 1000 |
| Workspaces Link multiple Deskpro instances together for simple navigation. | | | |
| Shared Agents/Multi-Account Share an agent license between your Deskpro Workspaces. | | 3 | Unlimited |
| Custom Contracts | | | |