Deliver secure, compliant, and efficient support across your healthcare organization with Deskpro’s healthcare help desk software.
From hospital IT teams to patient support services, Deskpro helps you protect sensitive data, streamline workflows, and provide reliable support in regulated environments.
Healthcare organizations operate in complex, high-stakes environments where support teams must balance speed, security, and compliance.
From managing internal IT requests to supporting clinical systems and patient communications, healthcare teams face challenges such as:
Generic help desk tools aren’t built for these demands. Deskpro is designed for regulated environments, giving healthcare organizations the control, flexibility, and security they need to operate confidently.
Deskpro provides the capabilities needed to support a HIPAA-compliant help desk environment when deployed within a compliant infrastructure. Whether you're running a HIPAA-compliant help desk ticketing system or managing internal IT services, Deskpro enables secure and compliant operations.
Protect PHI with encryption and secure data handling
Control access with granular permissions and role-based visibility
Maintain audit trails for full accountability and traceability
Standardize workflows to reduce risk and human error
Healthcare organizations need control over where their data lives and how it’s processed. Deskpro offers flexible deployment options to meet your security and compliance requirements:
Secure, fully managed hosting with enterprise-grade security.
Deploy within your own infrastructure for maximum control.
Host Deskpro in a private environment aligned with your internal policies.
Run Deskpro in an isolated, secure environment within your cloud provider.
AI can transform support workflows but in healthcare, it must be handled carefully.
Deskpro Private enables secure AI usage without exposing sensitive data.
All while keeping data within your controlled environment.
You choose which AI models to use (ChatGPT, Claude, Gemini, Mistral, Amazon Titan, or private models), with guardrails to ensure compliance.
Deskpro helps healthcare teams reduce manual work and improve response times across departments. From IT service desks to HR and clinical support, Deskpro keeps operations running smoothly.
Automate ticket routing and prioritization, streamline SLA management and escalations, and handle approval workflows without manual effort.
Gain real-time insights with dashboards and reporting, track team performance, and balance workloads more effectively.
Standardize processes, minimize manual errors, and deliver consistent service across your institution.
Deskpro supports a wide range of healthcare teams:
Manage internal IT requests, system outages, and infrastructure support.
Support EHR systems, medical software, and critical applications.
Handle patient inquiries securely across multiple channels.
Support staff with onboarding, payroll, and internal requests.
Track, audit, and manage regulated workflows.
Healthcare support requires secure, centralized communication. Deskpro enables secure messaging for healthcare teams across any channel. All conversations are centralized into a single platform with full conversation history, patient context and CRM data, and role-based visibility and permissions.
Manage patient and staff enquiries efficiently through a familiar, secure channel, ensuring clear communication and reliable record-keeping.
Provide real-time support for patients and internal teams, helping resolve issues quickly and improving access to care and services.
Capture structured requests for appointments, IT issues, or internal services, ensuring accurate information and faster resolution.
Enable healthcare staff to raise and manage requests directly within tools they already use, improving response times and collaboration with Microsoft Teams and Slack integrations.
Deskpro combines powerful functionality with enterprise-grade security:
Reduce manual effort and improve resolution speed with powerful custom automations
Empower staff and patients with simple self-service resources available 24/7
Gain operational insights with in-depth reporting and custom dashboards
Protect sensitive data with custom permission sets that control access to tickets
Connect with your healthcare systems and tools via integrations or the API
Streamline internal processes with clear and trackable task management and approvals
Deskpro supports healthcare organizations with strong security foundations:
These standards help ensure your help desk operations meet regulatory expectations.
“We were using another help desk software, but we had to stop using it because it wasn’t compliant with current legislation surrounding health care data.”Glenn Jackson / IT Support Engineer, Scribetech
“Deskpro has helped us improve our response times and the quality of the responses we have been able to give our customers.”Neil Davis / Procurement Support Manager, NHS North of England Commercial Procurement Collaborative
“The support team went above and beyond to help us. They’re very knowledgeable and responded quickly, making the implementation process easy.”Colin Jones / IT Specialist, Laboratory Testing Inc.
Deliver secure, efficient, and compliant support across your healthcare organization.
