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Help Desk Comparison

Deskpro vs. Zendesk

Zendesk is one of the most well-known names in the help desk market, but it’s not the right fit for every organization–especially if you need flexible configuration without complexity.

Deskpro is a Zendesk alternative that gives you a cohesive help desk out of the box, without the need to purchase add-ons, get locked into a vendor’s AI models, or bring in your IT team for customization.

Our customers choose Deskpro for its:

  • Unlimited workflow automation

  • Single workspace for customer support, IT, and HR teams
  • Bring-your-own-AI approach
  • Flexible deployment options
  • Top-rated customer service

See Deskpro in action

See how Deskpro and Zendesk stack up

ZendeskDeskpro
Workflow automation
Deskpro offers unlimited workflow automations across all plans so you can build and scale complex processes. While complex Zendesk configurations often require developer support, Deskpro is built for support teams to configure without bringing in IT resources.
Omnichannel support
Deskpro lets you connect all your support channels in one unified workspace, without any limits on what you can connect.
Bring-your-own-AI
Use Claude, ChatGPT, Gemini, or any other AI model your team already trusts to power Deskpro’s AI features. Zendesk chooses the AI models that power its features–there’s no option to bring your own.
Multi-department help desk
While Zendesk requires you to use separate platforms for employee and customer support, Deskpro makes it easy to bring IT, HR, and customer support into a single structured help desk.
Transparent pricing
Deskpro offers predictable seat-based pricing, while Zendesk requires customers to purchase add-ons for Advanced AI and Advanced Data Protection–and has outcome-based AI billing that can be hard to plan for.
Flexible deployment
While Zendesk is SaaS-only (deployed in a public cloud), Deskpro lets you choose between standard SaaS deployment and private deployment in a VPC, sovereign cloud, private cloud, or on-premise.
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Why our customers choose Deskpro

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"Comparing it with Zendesk, I found Deskpro much more user-friendly. I preferred the in-depth reports and the flexibility that Deskpro offered."

Nam Nguyen, Director of Customer Success

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"During our cost-benefit analysis, the decision to pick Deskpro was a no-brainer. It's heads and shoulders above the other help desks we trialed."

Andrew Weiss, Director of LTL Operations, eShipping

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"Deskpro stood out with its simple user interface, flexibility, ease of programming, and configurations. Our agents loved the overall look and feel of it."

John Spadaro, Deputy Chief Information Officer, Brown University

FEATURES

Support under control: The Deskpro difference

Omnichannel

Omnichannel

Omnichannel support without the chaos

  • One workspace for all your support channels: email, chat, voice, social media, forms, and messaging apps. Available across all our plans.
  • Intelligent routing directs each request to the right teams and experts, regardless of the channel it came through.
  • Simplified reporting lets you compare performance across channels, spot trends, and identify bottlenecks so you can improve the omnichannel experience.
Learn about omnichannel support
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Automation

Automation

Workflows that work the way you do

  • Automations based on any fields or custom criteria, with multi-step workflows that support conditional logic and branching.
  • Automatic actions to prioritize tickets and send upcoming deadline reminders so nothing falls through the cracks.
  • No limit on the number of automations you can build, and no hidden costs.
Learn more about workflow automation
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AI

AI

AI on your terms

  • Connect any AI model your organization already uses to power Deskpro’s features. Change models when you need to. The choice is always yours.
  • Ground AI in your knowledge base, processes, and ticket history without worrying about data leakage.
  • Choose the AI features you want to enable, from agent productivity tools to AI workflows to an AI-powered chatbot.
Learn about Deskpro AI
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Security

Security & compliance

Built-in security

  • Advanced role-based access and permissions so you can maintain complete control over who has access to what data.
  • Secure by design with certifications including ISO 27001, SOC 2 Type II, and PCI DSS. Built to comply with HIPAA, GDPR, and other major data privacy frameworks.
  • Cloud today, something else tomorrow. Deskpro supports VPC, sovereign cloud, private cloud, and on-premise environments so your deployment can change if your needs do.
Learn about Deskpro security
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Try Deskpro today

See if Deskpro is the right Zendesk alternative for you.

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Customer support

Unparalleled support that puts you first

Are you tired of dealing with subpar service, or paying a significant add-on fee to get premium support? At Deskpro, we prioritize your success with an in-house team of customer support professionals operating on our own help desk.

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Onboarding

We specialize in customizing our onboarding process to align perfectly with your unique requirements.

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Health checks

Quarterly assessments of your automations and routing ensure your help desk is set up for success.

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Support SLA

With Premium Support, we offer a 1-hour Service Level Agreement (SLA) to ensure prompt responses to your inquiries.

Uptime SLA

We offer an Uptime SLA of 99.9% for our Cloud server.

Migration

We make it easy to migrate from Zendesk to Deskpro

Already using Zendesk and worried about the complexities of switching? Deskpro makes the transition hassle-free.

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Effortless migration

Choose the data you want to migrate from Zendesk to Deskpro. Transfer everything with our team’s help–no IT resources necessary.

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Secure transfer

We conduct all Deskpro migrations securely over HTTPS encryption. Compliant with ISO 27001 and GDPR standards.

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Data mapping

We ensure that all your fields, including custom ones, map to the right destination in Deskpro so there’s no disruption to your operations.

Customer stories

See how leading support teams are using Deskpro

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Technology

Launchpad improves its response times

Launchpad switched from Zendesk to Deskpro to deliver quick answers to users of its video-led HR technology.

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Education

Brown supports expanding minds with Deskpro

Brown evaluated leading help desks, including Zendesk, and ultimately chose Deskpro to replace its legacy tool for IT support.

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Healthcare

MBPros uses Deskpro as its HIPAA-compliant help desk

Medical Billing Professionals uses Deskpro to enable its support team to respond to client tickets efficiently while staying HIPAA-compliant.

Frequently asked questions

Can I migrate my existing data from Zendesk to Deskpro?

Yes, Deskpro provides a simple migration process to help you seamlessly transfer your data from Zendesk to Deskpro. This ensures a smooth transition without losing important customer support data.

How does Zendesk pricing compare to Deskpro?

Deskpro’s Team, Professional, and Enterprise plans cost less per seat than Zendesk’s equivalent Suite tiers, and unlike Zendesk, none of our advanced AI or data protection features require a separate add-on purchase. Zendesk offers a basic Support Team tier that starts at $19 per agent per month, but capabilities are limited and AI is not included. Their Suite Team and Suite Professional plans are $55 and $115 per agent per month respectively. Deskpro is $39 per agent per month for the Team plan, $59 per agent per month for Professional, and $99 per agent per month for Enterprise.

What is the difference between the Deskpro Team and the Zendesk’s Suite Team plan?

Our comprehensive Team plan provides all the fundamental features needed to operate a robust Zendesk alternative help desk. Not only is Zendesk’s Team plan more expensive, but they lock essential features behind higher-tier plans, making you choose between cost and your level of support.

How do Zendesk and Deskpro's pricing for AI features compare?

Zendesk uses a per-resolution billing model for its AI (i.e., customers pay when an AI agent successfully completes an interaction, with success defined by the vendor). This can lead to unpredictable billing, especially during periods with high ticket volumes. Deskpro’s AI features are usage-based (you pay for our default AI through service credits or pay for your own tokens if you bring your own AI model), which makes pricing easier to forecast and audit.

Does Deskpro integrate with the same tools as Zendesk?

Deskpro offers native integrations to many of the tools a support team is likely already using with Zendesk, including CRMs like Salesforce and Hubspot, project management tools like Jira and Shortcut, and support channels including email, voice, social media, SMS, Slack, and Microsoft Teams. Additionally, you can use Zapier to connect Deskpro to thousands of tools without writing a single line of code, or use our open API for custom integrations. This makes it easy to switch from Zendesk to Deskpro without losing the connections you depend on.

What kind of customer support can I expect from Deskpro?

Deskpro is known for its responsive and helpful customer support, with a dedicated in-house team of support professionals. We’re proud to maintain an average 99% monthly customer satisfaction score.