Helpdesk software that provides great support for your constituents

Resolve issues efficently with an intelligent helpdesk that makes your constituents' lives easier

These government organizations use Deskpro for their helpdesk support

US Department of Defense
City of Kettering
US Courts Southern District of Georgia
City of Newberg
Clay County
US Courts Southern District of Ohio
RECBC
South Carolina Department of Juvenile Justice
Federal Public Defender Office Southern District of Ohio
Washington County Mental Health Services

Implementation was easy. Nothing difficult. Deskpro by far excelled over the other helpdesks we looked at.

Brad Craley
Senior Systems Admin
14 day free trial
No credit card required

Your helpdesk features

Managing an entire community isn't easy. Your organization has an extraordinary amount of responsibility and you need a helpdesk that is powerful enough to keep up whilst being flexible enough to fulfil your specific needs.

International governments and agencies trust that Deskpro can provide the best support for their communities; get all these powerful features and more to create a powerful helpdesk that holds a number of resources to make the lives of your agents and constituents easier.

Multi-Channel

All your communication channels stored in one place; your Deskpro helpdesk.

Ticket Triggers

Automate triggers that direct tickets to the relevant agents or departments.

Self-Service

Reduce demand on your agents with 24/7 access to your Help Center content.

Downloads

Store essential downloadable resources in one place.

Permissions

You control access to your Help Center with agent and usergroup permissions.

Macros

Fast track agent tasks by automating complex actions and replies.

Multi-Channel

Connect with everyone across all your communication channels

Your multi-channel helpdesk allows you to communicate with constituents across email, live chat, phone and social media all in one place.

Email

Let your community members directly email their queries into your server.

Social

Route any social communications straight to your helpdesk.

Forms

Capture information from forms fields to enable quick agent action.

Chat

Chat to your constituents in real-time to resolve queries.

Voice

Provide phone support to hear exactly what your community thinks.

Resolve Issues With Ease

Never lose track of tickets from your community

Our full-featured software simplifies communication with your constituents by creating efficient and effective solutions for routing and automating your everyday processes.

Shared Inbox

Department Email Accounts

Collaborative Communication

Automate Processes

Security

Secure service that covers every base

Whichever of Deskpro's deployment options you choose, Cloud or On-Premise, your organizational and constituent data will be protected and processed with bank-level security.

Defend your helpdesk and agents with Deskpro's smart security software that filters out spam or tickets from potentially abusive individuals, and protect all the information sent into your organization.

Deskpro's security compliance certifications and regulations

ISO27001

ISO27001

CSA

CSA

PCI

PCI

GDPR

GDPR

G-Cloud

G-Cloud

CREST

CREST

Cyber Essentials Plus

Cyber Essentials Plus

California Consumer Privacy Act

California Consumer Privacy Act

Deskpro is a great service desk tool. It was easy to implement and is flexible across various verticals. Collecting statistics based on user cases helps us identify where we need to educate or clarify.

Nicole Liddell
VP Operations
14 day free trial
No credit card required

Scale

Helpdesk software that scales

Whether your government body resides over an entire nation or a city council, your operations are wide scale. And a helpdesk that can accommodate your entire organization is a necessity.

Deskpro enables you to scale one instance of your Help Center across multiple front doors, allowing you to organize and report across all branches of your organization from one intuitive helpdesk interface.

Access Deskpro's wide range of features to help you provide support across your service no matter the size of your organization.

Multi-brand

Create variations of your support service across multiple front doors

When your constituents land on your Help Center you want them to know they're in the right place. When members of your community are reaching out to you you want to make it as easy as possible for them to find the right information.

Customize your dedicated Help Centers throughout the various branches of your organization to make them distinct and uniquely equipped for your various departments.

Agent Assignment

Assign agents to specific departments within your organization based on their specialized knowledge.

Branding

Help Centers can be customized inline with branding of your various departments' logos, colors and more.

Knowledgebase

Create individual published content across each of your front doors on separate knowledgebase platforms.

Easy navigation

Completely separate end-user interfaces allow constituents to easily find and navigate the Help Center they need.

Help Center

Your self-service Help Center

Allow your constituents to help themselves with 24/7 self-service capabilities. Reduce the strain on your agents with intelligent dynamic forms that automatically suggest pre-written articles from your knowledgebase that match their query; lessening the number of tickets created.

Keep members of your community up-to-date with changes to your service or organization by publishing news posts on your Help Center.

Downloads

Constituents can access downloadable files through the Help Center and agents can quick reply with links to articles.

Permissions

Control who can see areas of your Help Center by assigning permissions to specific groups internally and externally.

Knowledgebase

Publish useful content to help your community

Create your own published content within your Help Centers to optimize your support.

Control which articles appear across your various departmental knowledgebases to create a specialized hub of knowledge for each branch of your organization.

Quick Links

Agents can reply to tickets with the pre-written articles that explain how to resolve an issue to help constituents find specific content and speed up ticket resolution for agents.

Ticket Deflection

Pre-written knowledgebase articles and guides will automatically be suggested to constituents when a ticket query matches published content.

We're always here to help you and your team

When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.

Global Customer Support

Our helpdesk support experts are available 24/7 whenever you need it via:

Training & Advice

Help your team get the most from Deskpro with custom onboarding plans, certification exams, and bespoke product consultancy.

Get advice
Installation Services

Seamlessly switch between Cloud and On-Premise deployments and get help migrating your data into Deskpro.

Get in touch
Help Center

Take finding answers into your own hands with access to our comprehensive knowledgebase, guides and videos.

Help Center

Hannah

Paul

Amabel

Matt

Chris

Sarah

Nick

Phil

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.

Mohamed Jad Amouri
Senior Lead IT Engineer