Build a community with extraordinary support

Deskpro makes it easier to provide dynamic digital services for the public.

Serve your community with powerful helpdesk software that enables seamless communication.

Global government bodies trust Deskpro to support their communities

US Department of Defense
City of Kettering
Federal Public Defender Office Southern District of Ohio
BCFSA (Previously RECBC)
Indonesian Ministry of Finance
City of Miamisburg Parks & Recreation
South Carolina Department of Juvenile Justice
US Courts Southern District of Georgia
Home Office
US Courts Southern District of Ohio
City of Newberg
Department for Work & Pensions (DWP)
Implementation was easy. Nothing difficult. Deskpro by far excelled over the other helpdesks we looked at.
Brad CraleySenior Systems Admin

Helpdesk features

Manage your community with helpful features

Your organization has an extraordinary amount of responsibility, and you need a powerful helpdesk to keep up while being flexible enough to fulfill your specific needs.


Every channel of communication is stored in one place; your Deskpro helpdesk.

Help Center

Host all your knowledgebase articles and content on your customizable Help Center.


Offer constituents 24/7 access to a library of relevant resources in one place.


Create individual branded Help Centers for your organization's departments or subsidiaries.

Ticket Triggers

Automated triggers direct tickets to be handled by the relevant agents or departments.


Reduce demand on your agents with 24/7 access to your Help Center content.


Store essential downloadable resources in one place for the public to easily access.


You control access to your Help Center with agent and usergroup permissions.


Implement intelligent automation tools to streamline workflows in your helpdesk.


Create a library of custom canned responses to increase agent efficiency.


Fast track agent tasks by automating complex actions and replies.

Follow Ups

Pre-arrange replies to run at or after a set amount of time has elapsed.

Resolve Issues With Ease

Never lose track of tickets from your community

Our full-featured software simplifies communication with your constituents by creating efficient and effective solutions for routing and automating your everyday processes.

Shared Inbox

All your constituents messages will be registered as a ticket in the helpdesk.

Department Accounts

Ticket triggers that forward tickets to the right department automatically.

Team Collaboration

Agents can communicate and collaborate with each other through IM and @ mentioning.

Automate Processes

Automations enable agents to resolve issues more efficiently for your constituents.


Secure service that covers every base

Whichever of Deskpro's deployment options you choose, Cloud or On-Premise, your organizational and constituent data will be protected and processed with bank-level security.

Defend your helpdesk and agents with Deskpro's smart security software that filters out spam or tickets from potentially abusive individuals, and protect all the information sent into your organization.

Deskpro's security compliance certifications and regulations













Cyber Essentials Plus

Cyber Essentials Plus

California Consumer Privacy Act

California Consumer Privacy Act

We wanted a built-for-purpose ticketing system and Deskpro was listed on the Crown Commercial Service G Cloud Framework. We knew Deskpro was a software used by a number of central government organizations.
Neil DavisProcurement Support Manager


Helpdesk software that scales

Whether your government body resides over an entire nation or a city council, your operations are wide scale. And a helpdesk that can accommodate your entire organization is a necessity.

Deskpro enables you to scale one instance of your Help Center across multiple front doors, allowing you to organize and report across all branches of your organization from one intuitive helpdesk interface.

Access Deskpro's wide range of features to help you provide support across your service no matter the size of your organization.

Deskpro is a great service desk tool. It was easy to implement and is flexible across various verticals. Collecting statistics based on user cases helps us identify where we need to educate or clarify.
Nicole LiddellVP Operations


Create variations of your support service across multiple front doors

When your constituents land on your Help Center you want them to know they're in the right place. When members of your community are reaching out to you you want to make it as easy as possible for them to find the right information.

Customize your dedicated Help Centers throughout the various branches of your organization to make them distinct and uniquely equipped for your various departments.

Agent Assignment

Assign agents to specific departments within your organization based on their specialized knowledge.


Help Centers can be customized inline with branding of your various departments' logos, colors and more.


Create individual published content across each of your front doors on separate knowledgebase platforms.

Easy navigation

Completely separate end-user interfaces allow constituents to easily find and navigate the Help Center they need.

Help Center

Your self-service Help Center

Allow your constituents to help themselves with 24/7 self-service capabilities. Reduce the strain on your agents with intelligent dynamic forms that automatically suggest pre-written articles from your knowledgebase that match their query; lessening the number of tickets created.

Keep members of your community up-to-date with changes to your service or organization by publishing news posts on your Help Center.

Dynamic Forms

Ensure tickets reach the correct department with custom form fields that filter incoming tickets.


Constituents can access downloadable files through the Help Center and agents can quick reply with links to articles.


Control who can see areas of your Help Center by assigning permissions to specific groups internally and externally.


Publish useful content to help your community

Create your own published content within your Help Centers to optimize your support.

Control which articles appear across your various departmental knowledgebases to create a specialized hub of knowledge for each branch of your organization.

Quick Links

Agents can reply to tickets with the pre-written articles that explain how to resolve an issue to help constituents find specific content and speed up ticket resolution for agents.

Ticket Deflection

Pre-written knowledgebase articles and guides will automatically be suggested to constituents when a ticket query matches published content.

We're always here to help you and your team

When you buy Deskpro you're getting more than just software. We're here to support you every step of the way, from regular software updates to support, training and advice.
Capterra RatingG2 Medal
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Matt GoldfarbExecutive Director of Support
We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.
Chris EvansVP of IT Operations
Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve SteelNetwork Engineer